Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you a refund in the amount of $99.99. If you are amenable to this offer, please respond to this e-mail with your...

acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted] 
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can set you up with the Sling Blue package which is $24.99 a month and the Jade 9 package which is $15.00 a month and...

includes the TVB HD channel you are requesting. If you would like to make this change, please respond with your agreement and you will be charged $39.99 plus any applicable taxes immediately. You can also make these changes online on sling.com/account also. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account has been successfully cancelled as of 12/20/2017. You will continue to receive Sling TV...

service through your current service period, which ends on 1/17/2018. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can reset your password manually and help you get signed into your account so you can use your services for the remaining month of your billing cycle. We want to get the issue resolved you are receiving with the buffering and the app crashing. If the issue is still occurring after trying the basic trouble shooting steps we would like for you to give us a call to speak with our technical support team to further trouble shoot this issue. Please contact us at [redacted]. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $64.98. If you are amendable to...

this offer, please respond with your agreement and at that time the refund will be processed and the account cancelled effective immediately. Refunds are processed back onto the credit/debit card in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Final Consumer Response /* (2000, 27, 2015/11/24) */
Hi,
This matter was resolved.
The status of the complaint was already updated on Revdex.com.org a few weeks ago.
Thank you for your assistance.
Regards,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, the record indicates that we have refunded in full the $99.48 charge on March...

2, 2018. The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:It is not a resolution to the unethical billing practice being conducted by Sling TV.The cancellation occurred the same date as the billing cycle, not the day after as has been falsely represented by Sling TV. There is a call log to substantiate that fact. SlingTV is forcing unwanted subscriptions upon its consumers and holding funds for a service that has been requested closed. Failure to refund service charges for a service that was canceled, especially when that cancellation occurred on the billing cycle date, is an issue that should be looked at not only by the Revdex.com but also Federal regulating agencies. The blatant disregard and disrespect to myself as well as the countless others with similar complaints against Sling TV will eventually lead to a class action law suit for unethical billing practices and civil fraud should Sling TV not change their stance of ignoring consumer complaints and changing its unethical practices.As stated, there are numerous other consumers with the same complaint as mine. Sling TV is aware of this and elects to ignore it's responsibilities to the consumer by resolving issues. Sling TV continues to practice unethical billing practices, and that is completely unacceptable.
Sincerely,
[redacted]

Hello Mr. [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed the account under the provided email and show no charges on it. We...

would like the opportunity to assist you in any way we can. Can you please provide the email address associated with the Sling TV account?   If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown here   Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer to cancel your account immediately with a full refund in the amount...

of $235.95 once we receive the tracking information showing the device has been returned.  If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are unable to issue a refund to your account. If you wish to trouble shoot with us we would be more than happy to resolve your issues. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we will honor the 14 day free trial. If you are amenable to this offer, please respond...

to your Revdex.com case with your acceptance. Once this offer has been accepted we will send you a separate email with sign up details.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. You are able to cancel services by logging into your account on sling.com and you are also able to chat with a representative on the website or by also contacting our customer service support at [redacted]. Unfortunately, we will be unable to refund any charges for the services on this account due to the account being cancelled after the free trial had ended.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account we would be happy to issue a refund for the PPV UFC 220 fight of...

$68.49. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Complaint: [redacted]I am rejecting this response because:You reference an exclusion in the Sling terms, but the exclusion you're referencing is not reflected in the terms.  In fact, the term "gift" (as in "gift card") does not appear in the terms at all.  Additionally, no where in the terms does it state anything about exclusion of prepaid cards.Though you have no changed the offer to an inferior device, that should not, in any way, affect my situation; that change was made AFTER this complaint was filed, and does not bear upon the understanding created by your representatives and advertising relevant to this case.Again,, to be clear, your reference to the terms is invalid; the exclusions you reference are in no way reflected in the terms, currently online at [redacted]   If you feel otherwise, please kindly point out exactly where in the terms you have drawn your reference.  For your convenience, I have copied the full text of your current terms of use and conditions and pasted them below.Also, nowhere in your Terms does it state that prepaid VISA cards are not accepted by your company, and there are no additional payment options at this time--but that point isn't fully material, as the gift card is the primary issue because (1) it was purchased only upon the explicit advice and direction of your company, and (2) it isn't valid for any purpose outside of your company.Most disturbing, you seem to not be accepting any responsibility for your employees, acting on your behalf.  Surely you don't expect me to take a loss because you have, as a company, essentially lied in a way that resulted in my material loss?  ------------------------------Sling TV Terms of UseEffective January 20, 2015Welcome to Sling TV! Our goal is to provide you with a variety of choice television content, including top children’s programs, live sporting events, a robust catalog of video-on-demand and much, much more.Please note that the terms and conditions contained herein, together with any applicable promotional terms agreed to by you (“Promotional Terms” and together with the Privacy Policy and End User License Agreement (“EULA”) each of which is hereby incorporated in these Terms of Use by this reference in its entirety, collectively, these “Terms of Use”) include embedded hyperlinks that may only be accessed through our websites, and if you are reviewing these Terms of Use through certain applications or other platforms, then you may need to visit www.sling.com/terms-of-use in your browser to review any hyperlinked terms incorporated herein. These Terms of Use set forth the terms and conditions pursuant to which Sling TV will agree to provide or otherwise make our Services available to you. Your access and use is conditioned on your acceptance of these Terms of Use and are effective until we change or replace them.Sling TV L.L.C. (referred to as, “we,” “us,” “our” or “Sling TV”) endeavors to provide you and other users of our websites (“Websites”) and our applications (“Apps”) with access to a variety of content (such Websites and Apps together with any other “Sling TV” branded memberships, products, services, and any and all content contained therein collectively referred to in these Terms of Use as, “Services”). You, other visitors to our Websites and Apps, and other end users of our Services are collectively referred to in these Terms of Use as “you,” “your,” and “Users”. Our Services, including transaction and subscription based Services, were designed to be accessed and used only by those Users intentionally authorized by us to receive such Services after registering with us and creating a membership account (“Membership Account”) to receive an assortment of audio, video, data, interactive, and other content available (each, an “Authorized User”).BY ACCESSING AND/OR USING OUR SERVICES YOU AND SLING TV EACH ACKNOWLEDGE THEIR UNDERSTANDING OF, AND HEREBY CONFIRM THEIR AGREEMENT TO BINDING ARBITRATION AND TO WAIVE THE RIGHT TO A TRIAL BY *URY AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION IN CONNECTION WITH ANY DISPUTE IN ACCORDANCE WITH THE “DISPUTE RESOLUTION, BINDING ARBITRATION AND CLASS ACTION WAIVER” PROVISIONS SET FORTH IN SECTION 11 OF THESE TERMS OF USE.Terms of Use: Table of Contents    Section 1: Acceptance of Terms of Use    Section 2: OUR SERVICES    Section 3: MEMBERSHIP ACCOUNTS    Section 4: TRANSACTIONAL AND SUBSCRIPTION SERVICES    Section 5: BILLING    Section 6: CUSTOMER SUPPORT SERVICES AND RELATED COMMUNICATIONS    Section 7: INTELLECTUAL PROPERTY    Section 8: DISCLAIMER OF WARRANTIES    Section 9: LIMITATION OF LIABILITY    Section 10: INDEMNIFICATION    Section 11: DISPUTE RESOLUTION, ARBITRATION AGREEMENT AND CLASS ACTION WAIVER    Section 12: MISCELLANEOUS    Privacy Policy: Click here.    End-User License Agreement: Click here.Section 1: Acceptance of Terms of Use    Acceptance. Our Services are not intended to be used by children without involvement and approval of a parent or other legal guardian. If you are under the age of 13, then you are not permitted to register with us or provide your personal information to us. If you are between the ages of 13 and 18, you may register with us only if your parent or legal guardian has reviewed these Terms of Use and you have the consent of your parent or legal guardian. These Terms of Use govern your use of all of our Services and your relationship with us. By accessing, visiting, downloading or using any of our Services (e.g., if you download any of our Apps onto any device) you confirm your acceptance and agreement to these Terms of Use. If you do not agree to these Terms of Use, then do not access or use any of our Services. If you are an existing user and do not wish to accept any changed or replaced Terms of Use, then you must immediately stop using all of our Services (including, for clarity, permanently removing all Apps from your devices), except as set forth in Section 11 below. Certain of our Services may be made available without any requirement to pay a fee, and you hereby acknowledge and agree that any such access to or use are also governed by these Terms of Use.    Changes to these Terms of Use. We may change all or any portion of these Terms of Use at any time and from time to time, in our sole and absolute discretion, by posting such revisions at: www.sling.com/terms-of-use. Revisions will be effective immediately for new Users, and solely with respect to existing Users, such revisions will be effective 30 days following the day on which the revisions were first posted, unless expressly and specifically stated otherwise herein or therein. Since we are continuously working to improve, enhance, expand, and modify our Services to provide you with the best experience with our Services, these Terms of Use will change from time to time, and we suggest that you check back regularly in order to understand our Services, including our practices related to personal information contained in the Privacy Policy, the rights and restrictions related to certain of our Services granted in the EULA, and all other terms and conditions governing your access and use of our Services described in these Terms of Use.    Private and Personal Use Only. Our Services, and all content viewed through our Services, are solely for private, personal, non-commercial use, not for use in the operation of a business or service bureau, and not for any other public viewing, for profit or for the benefit or any person or entity other than the Authorized User; and your limited rights to use our Services as set forth in our EULA are sub*ect to your understanding of, and agreement to, these Terms of Use in their entirety.Section 2: OUR SERVICES    Our Services. Our Services include your access to and use of: (i) any and all software, technology and other intellectual property rights (including all functionality and data contained therein) (e.g. adaptive streaming and third-party platform authentication) owned or operated by us (regardless whether available for download directly or indirectly from Sling TV) (e.g., applications that are hosted or downloaded, accessories, tools, features and/or functionality related to and/or made available by us); (ii) websites owned, operated or otherwise controlled by, or on behalf of, us; (iii) any and all content accessible by you (e.g., any and all transaction and subscription video, audio, data, interactive, programming, advertising and other content); and (iv) any and all other products and/or services accessed, provided, used or otherwise made available to you, including to enhance past or then-current Services.    Internet Connection. In order to access and use our Services, you must have a broadband, wireless or similar internet connection, and you will need to obtain such internet connection (including sufficient levels and required equipment related thereto) from a third party internet or similar wireless service provider at your sole cost and expense (“Internet Connectivity”). It is your responsibility to obtain and maintain the Internet Connectivity necessary to access and use our Services. Sling TV is not responsible for your Internet Connectivity (or the amount of data consumed by you in connection with your use of any of our Services). The time it takes to access and use any of our Services (e.g., watching a movie or TV show) will vary based on a number of factors, including your location, your Internet Connectivity, the available bandwidth at the time of your request, the format of our Services you are attempting to access, the device(s) you use to access our Services and other factors outside of our control. Sling TV makes no representations or warranties about the speed or quality of your watching experience on your or any device, and reserves the right change our Services (e.g., the format) based on the specifications of your Internet Connectivity (e.g., if your Internet Connection or device do not meet our required standards for accessing and viewing high-definition (“HD”) content, then any HD content accessed by you may be automatically re-formatted by us in an attempt to improve your experience). We suggest that you ensure that your Internet Connectivity, Permitted Device(s) (as defined below) and configuration are compatible with our Services and the format thereof. You can review our minimum requirements and recommended levels for Internet Connectivity at: www.sling.com/devices. By accessing or using our Services, you agree to look solely to the entity that provides your Internet Connection for any issues related to such connection and/or its compatibility with, or sufficiency for accessing and using, any of our Services.    Devices. Not all devices are compatible, or permissible, for use with our Services. For a current list of devices permitted for use with our Services (“Permitted Devices”) please visit and review the devices listed at: www.sling.com/devices. Permitted Devices are manufactured and sold by entities other than Sling TV. In order to use our Services, you must have a Permitted Device, and you will need to obtain such Permitted Device from a third-party provider of such device at your sole cost and expense. You may use more than one Permitted Device, but the number of Authorized User(s) concurrently accessing or using our Services may be limited to one (1) Permitted Device at any time. In addition, certain of our Services, or portions of the functionality thereof, may be “blacked-out” or not-available on certain Permitted Device(s). By accessing or using any of our Services, you agree to look solely to the entity that manufactured and/or sold you the device for any issues related to such device, the operating system thereon and/or its or their compatibility with any of our Services.    Programming Content and Restrictions; Packaging of Services. In addition to, and without limiting any other provisions in these Terms of Use, Sling TV may, permanently or temporarily, add, delete, rearrange, alter, interrupt, change, reassign, remove, and/or eliminate all or any portion of our services of Services, the content accessible therein, and any of our other Services, or the technical and/or functional requirements, Permitted Devices, compatible operating systems and/or minimum Internet Connectivity required to use our Services, as well as the prices and fees related thereto (“Changes”), from time to time and at any time. Certain of our Services may be “blacked out” in your viewing area (e.g., local broadcast channels, sporting events and/or other content for which you do not have the rights to access); if you circumvent or attempt to circumvent any of these “blackouts,” then you may be sub*ect to legal action brought by us or third parties. Certain of our Services may have additional restrictions and your access to such Services will be sub*ect to those restrictions (e.g., you must be at least 18 years of age, or the applicable age of ma*ority where you live, in order to access certain adult-oriented programming or similar Services).    Compliance with Law. You agree to use our Services, including all features and functionalities associated therewith, in accordance with all applicable laws (e.g., public performance limitations or other restrictions on any use of our Services or contents therein). You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or otherwise use or gain access to all or any portion of our Services, except as explicitly authorized in these Terms of Use, without express written permission from Sling TV. You also agree not to: circumvent, remove, alter, deactivate, degrade, thwart or otherwise interfere with any of our Services; use any robot, spider, scraper or other automated means to access our Services; decompile, reverse engineer or disassemble any of our Services (e.g., software or other products); insert any code or product, or otherwise manipulate or interfere with our Services (e.g., running any of our Services on a device not permitted for use by us); or, use any data mining, data gathering, or extraction method. In addition, you agree not to upload, post, e-mail, or otherwise send or transmit any material designed to interrupt, interfere with, destroy, or limit the functionality of any of our Services, or other software, hardware, or telecommunications equipment associated with our Services (e.g. any software viruses or any other computer code, files, or programs).Section 3: MEMBERSHIP ACCOUNTS    Membership Account; Login Credentials. Prior to accessing certain of our Services, you will be required to provide certain personal information determined by us as necessary to create a Membership Account. To become an Authorized User you must first register with us for a Membership Account. You will be required to create login credentials, comprised of a user name and password (“Login Credentials”) designed to enable access and use your Membership Account. You are responsible for any and all actions, omissions, or other activities related to your Membership Account, including any Authorized Users you permit to be linked to your Membership Account (if any, and only to the extent, permitted by us). The person in whose name any Membership Account is used for access to our Services, and whose payment method is charged, if any, is referred to as the “Account Owner.” As an Account Owner you may have access to and control over your Membership Account, any Authorized Users linked to your Membership Account, and the Services available in connection therewith. If you have a Membership Account, then your control of such Membership Account is exercised through your use and protection of your password. Please be aware that to maintain exclusive control and ensure compliance with these Terms of Use, you may not reveal or share your Login Credentials with anyone. In addition, if you would like to ensure that others cannot access your Membership Account by contacting our Customer Service (as defined in Section 6 below) and potentially altering your control, then you should take the necessary precautions not to reveal any personal or sensitive information used to identify yourself in connection with a lost password or user name (e.g., billing information, government issued IDs, or secret question answers). If you believe that your Membership Account has been accessed by anyone other than you or any Authorized Users you have permitted thereunder, or otherwise without permission or in any unauthorized manner, then you must contact us immediately at: 1 (888)-309-0838. You are responsible for updating and maintaining the truth and accuracy of the information provided to us relating to your Membership Account (e.g., current billing information for Subscription Services (as defined below)). YOU UNDERSTAND THAT BY SHARING ACCESS TO OUR SERVICES OR YOUR LOGIN CREDENTIALS, OR BY OTHERWISE ALLOWING OTHERS TO ACCESS YOUR ACCOUNT, YOU AGREE TO BE RESPONSIBLE FOR ASSURING THAT ANY AND ALL SUCH USERS COMPLY WITH THESE TERMS OF USE AND THAT YOU OR THE NAMED PERSON ON THE APPLICABLE MEMBERSHIP ACCOUNT SHALL BE RESPONSIBLE FOR ANY AND ALL ACTIONS, OMISSIONS AND/OR OTHER USE ASSOCIATED WITH SUCH MEMBERSHIP ACCOUNT. PLEASE BE AWARE THAT IF YOU SHARE OR OTHERWISE MAKE YOUR ACCOUNT AVAILABLE TO ANY THIRD PARTY (E.G., FORGETTING TO LOG OUT OF YOUR MEMBERSHIP ACCOUNT ON A SHARED OR PUBLIC DEVICE), THEN SUCH THIRD PARTY(IES) MAY BE ABLE TO ACCESS ANY AND ALL INFORMATION CONTAINED IN YOUR MEMBERSHIP ACCOUNT (E.G., CERTAIN PERSONAL INFORMATION, BILLING INFORMATION, SETTINGS, VIDEO RENTAL AND VIEWING HISTORY AND OTHER RELATED VIEWING PREFERENCES (IF ANY) ASSOCIATED WITH YOUR ACCOUNT).    Account Access; Cookies. In order to provide you with ease of access to your Membership Account and to help administer our Services, Sling TV uses technology that enables us to recognize you as the Authorized Member and to provide you with direct access to your account without requiring you to retype any Login Credentials every time that you access, use, or otherwise revisit our Services, including via any Permitted Devices. For information about how cookies allow us to simplify the ease of access to your Membership Account, please review “Cookies, Web Beacons, Tags, Other Technologies and Online Tracking” section of our Privacy Policy.    Logging in Through Third-Party Accounts; Third-Party Accounts. We may, but are not obligated, to permit you to elect to share certain information about your use of our Services (e.g., by posting what you watch or recommend with third-party accounts, on third-party platforms and such third parties you elect to connect to your Membership Account). Your use of any social features made available to you in connection with the Services is sub*ect to the “Social Terms” section of our Privacy Policy. We suggest that you review our Privacy Policy, including the Social Terms, in its entirety before electing to connect your Membership Account, or otherwise share any information about you with any third-party (e.g., by logging in via any social networking or other third-party account). We further suggest that you review the Privacy Policy of any such third-party account or third-party platform in its entirety before making the same election to connect your Membership Account thereto.    Requests for Information. You should be mindful of any communication requesting that you submit any personal or other sensitive information (e.g., your personal information, credit or debit card account information, Login Credentials, or secrets questions), and before confirming any such request, you should contact Customer Service immediately at: 1 (888)-309-0838. Please be aware that providing your information in response to these types of communications can result in, among other things, identity theft or fraud. Always access your sensitive account information (e.g., your personal information, credit or debit card account information, Login Credentials, or secrets questions) via our Websites or Apps, or by contacting Customer Service directly at: 1 (888)-309-0838. In order to protect Sling TV and its affiliates, media providers, device providers, business partners, or other service providers or licensors (collectively, “Contributors”), we reserve the right, and may, from time to time and at any time, without providing notice to you, place on hold (or otherwise suspend) your Membership Account in connection with any activity that we believe to be fraudulent, illegal, in violation of these Terms of Use, or otherwise suspicious. We may evaluate or elect to provide credits, refunds, price ad*ustments or other discounts, compensation or recompense, from time to time and at any time, in our sole and absolute discretion, BUT WE ARE NOT OBLIGATED, AND YOU ARE NOT ENTITLED AND HEREBY WAIVE ANY RIGHT, TO ANY CREDIT, REFUND, PRICE AD*USTMENT OR ANY OTHER DISCOUNT, COMPENSATION OR RECOMPENSE FOR HOLDS PLACED ON YOUR ACCOUNT, IF ANY.    Device Deactivation. If your device is transferred, lost, or stolen, then you must immediately deactivate that device from being able to access to your Membership Account by calling Customer Service at: 1 (888)-309-0838. It is your sole responsibility to deactivate any transferred, lost, or stolen devices, and to prevent any unauthorized access to our Services and your Membership Account. Please review the risks and responsibilities of allowing third-party access to your Membership Account (see Section 3(A) above) that may result from your failure to deactivate your device.Section 4: TRANSACTIONAL AND SUBSCRIPTION SERVICES; PACKAGES AND LEVELS; PROMOTIONS AND OTHER PACKAGES    Transactional Services. Certain of our Services may be made available by us without requiring any commitment from you to pay any fees or other amounts (e.g., use of our Websites and Apps, access to any available content therein, and video-on-demand libraries) (collectively, “Transactional Services”). Your access to, and use of, any Transactional Services are governed by these Terms of Use, and once you create or request a Membership Account to access certain of our Services, you will be a member until you permanently cancel your Membership Account and all Subscription Services with us. For example, you must abide by these Terms of Use in connection with your creation and use of any Membership Account used solely to access our Services, regardless of whether you ever provide payment information for any other paid Transactional Services. You may be required to provide a payment method and necessary billing information in order to receive certain other Transactional Services (e.g., certain paid “a-la-carte” video-on-demand rentals or pay-per-view offerings). Any and all users that create a Membership Account automatically enroll in membership to our Services UNLESS AND UNTIL YOU CONTACT US TO PERMANENTLY CANCEL AND DELETE INFORMATION RELATED TO YOUR MEMBERSHIP ACCOUNT BY CALLING CUSTOMER SERVICE AT 1 (888)-309-0838, or until we elect to permanently cancel your Membership Account and Subscription Services (as defined below) for any purpose (e.g., in accordance with our standard information retention and destruction processes following inactivity of your Membership Account for over a year).    Subscription Services. Certain of our Services may be made available by us solely in connection with your agreement to purchase a subscription to such Services for a set period (e.g., monthly or yearly subscription term) (collectively, “Subscription Services”). Regardless of the period for which you purchased any Subscription Services, following the completion of any such subscription period, your Subscription Services will automatically renew on a month-to-month basis at the then-current standard rates for monthly access to the same Subscription Services, unless and until they are cancelled or changed by you or Sling TV in accordance with these Terms of Use.    Packages of Subscription Services. We may offer a number of different packages of Subscription Services, including special promotional packages, each governed by any supplemental Promotional Terms provided at the time of your first access or use of such Services. Some promotional packages may be offered by third parties in con*unction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate, or otherwise amend the Subscription Services offered by us, and the contents of the packages and levels thereof.    Minimum Requirements. Sling TV reserves the right to require and/or change minimum programming package requirements, from time to time and at any time, in its sole and absolute discretion. For example, Sling TV may require a minimum commitment term, or Sling TV may require you to subscribe to a minimum level or package of our Services in order to view certain content or obtain access to purchase additional levels or packages of Subscription Services. In order to purchase certain packages, you may be required to first subscribe to Services for a set term (e.g. a year-long subscription).    Promotional Offers. You may initially accept a promotional offer for a certain package of Services that later becomes unavailable. Promotional offers do not automatically renew and may not be available at the end of, or during, the applicable promotional period, and following the completion of any such promotion, the Subscription Services will automatically renew on a month-to-month basis at the then-current standard rates for monthly access to the same Subscription Services, unless and until they are cancelled or changed by you or Sling TV, in accordance with these Terms of Use.    Only 1 Promotion per Membership Account. Promotional offers may not be combined with other promotional offers associated with your Membership Account, unless otherwise expressly permitted in the applicable Promotional Terms. Sling TV reserves the right, in its sole and absolute discretion, to determine your eligibility for any promotional offer pursuant to the applicable Promotional Terms. Sling TV reserves the right to change, amend and alter then-current promotional offers or Promotional Terms as well as institute new promotional offers, from time to time and at any time, in its sole and absolute discretion. We do not guarantee that any promotional offers are or will be available to you at all, or in connection with any Services desired by you.    Cancellation Policies. You may cancel your Subscription Services at any time, and you will continue to have access to such Subscription Services through the end of the subscription period for which you agreed. WE ARE NOT OBLIGATED, AND YOU ARE NOT ENTITLED AND HEREBY WAIVE ANY RIGHT, TO ANY CREDIT, REFUND, PRICE AD*USTMENT OR ANY OTHER DISCOUNT, COMPENSATION OR RECOMPENSE FOR ANY PARTIAL-USE, EARLY CANCELATION OR UNWATCHED PRE-PAID SERVICES. You may cancel your Subscription Services for any reason whatsoever at any time by calling Customer Service at: 1 (888)-309-0838. However, you may be sub*ect to certain charges and fees as set forth in any applicable Promotional Terms and for any money you have prepaid. Any cancellation may require at least 48 hours before becoming effective following our receipt of your request. Your cancelation of Subscription Services does not automatically cancel your Membership Account or access to our Transactional Services. Section 5: BILLING    Fees and Charges. We will bill you monthly in advance for your Subscription Services. Charges are billed to the credit or debit card you registered with your Membership Account. Sling TV may, from time to time and at any time, change the amount of or basis for determining any fees or charges, and/or institute new fees, surcharges, or other charges as determined by us (e.g., surcharges imposed for transmission of programming content in certain *urisdictions). You agree to pay all amounts billed for our Services, as well as all taxes, fees, and other charges, if any, that are now or may in the future be assessed in connection with any of our Services you access or use, and any other charges due and owing to us. We may apply interest and late fees for any amounts paid following the date when due, and we may terminate or suspend your account for any failure to timely pay any amounts or maintain up-to-date payment method information within your account. State and local taxes or reimbursement charges for gross earnings taxes in some states may apply.    Registration of Credit or Debit Card. If you do not already have an account, you will be required to establish an account to access certain of our Services. To access certain Services (e.g. video-on-demand rentals), you will also be required to register a valid credit or debit card to process payments of the associated fees. When you register a credit or debit card for a new account, you authorize Sling TV to place a pending charge to your credit or debit card to verify your billing address and the validity of your credit or debit card, which pending charges are temporary and will not be converted into an actual charge to you. Pending charges, while pending, will, however, reduce the available amount of credit on your credit card or funds available to your debit card. You are solely responsible for any and all fees charged to your credit or debit card by the issuer, bank, or financial institution, including fees for membership, any overdraft or other insufficient funds, or for exceeding any applicable credit limit. Once your account is authenticated, the credit or debit card that you registered with your account will be charged for each transaction without having to reenter your credit or debit card information. You agree that the issuer of any credit or debit card you registered with your Membership Account will accept these Terms of Use as your authorization and pay all amounts billed in connection with use of your account without Sling TV’s submitting a signed receipt.    Billing Cycle. The fees for all Subscription Services and Transactional Services will be billed in advance. For Subscription Services, we automatically bill you each month on the calendar day corresponding to the date on which you first commenced payment for Subscription Services. Membership Account fees for Subscription Services and Transactional Services are fully earned upon payment. If your paid membership to any Subscription Service began on a day not contained in a given month, then we may bill you on a day in the applicable month or such other day as we deem appropriate (e.g., if you are regularly billed on the 31st, then we may bill you on the 28th or 30th of the calendar months that do not have 31 days). Although we endeavor to bill you as described in this paragraph, we reserve the right to change the timing of our billing as necessary, from time to time, and at any time. We may authorize your payment method in anticipation of membership or service-related charges. As used in these Terms of Use, “billing” shall indicate a charge, debit, or other payment clearance, as applicable, against your registered credit or debit card information. For the purposes of this paragraph, “month” or “monthly” refers to your billing cycle.    No Returns, Credits or Refunds. YOU UNDERSTAND AND AGREE THAT PAYMENTS ARE NONREFUNDABLE. WE ARE NOT OBLIGATED, AND YOU ARE NOT ENTITLED AND HEREBY WAIVE ANY RIGHT, TO ANY CREDIT, REFUND, PRICE AD*USTMENT OR ANY OTHER DISCOUNT, COMPENSATION OR RECOMPENSE FOR ANY PARTIALLY USED SERVICE (E.G., SUBSCRIPTION SERVICES NOT USED OR TRANSACTIONAL SERVICES NOT DOWNLOADED OR FULLY VIEWED). Following your cancellation of any of your Subscription Services or Transactional Services, you will continue to have access to any and all of such Services for which you have paid through the end of your then-current billing period, and to certain of our other Services that do not require any payment, including, access to and use of certain portions of our Websites and Apps. Although not required or obligated, we reserve the right to evaluate or elect to provide credits, refunds, price ad*ustments or other discount, compensation or recompense, from time to time, and at any time, in our sole and absolute discretion; provided that any such elections to offer any such credits, refund, price ad*ustment or other discount, compensation or recompense in one instance does not entitle you to the same or any such benefit in the future for similar or unrelated instances, nor does it create any obligation whatsoever for us to offer such benefit to you or any other user in connection with any past, present, or future request under any circumstance whatsoever.    Restarting your Services. If you do not make timely payment for your Services, we may disconnect, suspend, limit, or terminate your access to such our Services, and in such event, we will be immediately and forever wholly relieved from any and all of our duties and obligations to you under these Terms of Use. If your Membership Account is disconnected for non-payment, or for any other reason whatsoever, then Sling TV may require that you pay, and you agree to pay, any amount due (regardless of how long outstanding, and including all past due charges and all outstanding balances accrued through the date of such disconnection) before we reconnect your access to any of our Services. We are not obligated to reconnect your access to any of our Services. If your Services are disconnected for non-payment, or for any other reason whatsoever, then you may no longer be eligible, even if you pay to restart your Subscription Services, to receive any remaining credits or promotional pricing that you would have been eligible to receive had your Subscription Services, or any of our other Services, not been disconnected, suspended, limited, or terminated. Unless required by applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest. Promotional pricing is valid only at the time of initial purchase of such promotional Subscription Service or Transactional Service, and we reserve the right to stop any promotion at any time for any reason whatsoever.    Attorney’s Fees/ Collections. If we use an attorney or a collection agency to collect any money you owe us, or to assert any other right that we may have against you (e.g., any breach of any agreement you may have with Sling TV or any of our affiliates), then you hereby agree to pay the reasonable costs of such collection or other action. These costs may include the costs of a collection agency, reasonable attorneys’ fees, and court costs. If you believe you have been billed in error, you must contact our Customer Service immediately, and in no event more than 15 days following the date you receive any bill for which you are seeking correction. Failure to timely notify us of any dispute will constitute your acceptance of the corresponding billed amounts. You must pay undisputed portions of any billing statement when due, or, without limitation to any other rights or remedies available to Sling TV at law, in equity, under contract (including these Terms of Use), or otherwise, all of which are hereby expressly reserved (e.g., we may elect to suspend or terminate your Subscription Services or any of our Services), permanently or temporarily, in whole or in part. All payments for our Services must be made directly by you to us, unless we authorize otherwise; Sling TV shall have no obligation to provide Services for which payment is made by you to a third party or for which payment is made by a third party on your behalf.Section 6: CUSTOMER SUPPORT SERVICES AND RELATED COMMUNICATIONS    Customer Support Services. Sling TV may elect to provide Membership Account support services or other assistance in connection with your Membership Account (“Customer Service(s)”). The levels, methods, and availability of our Customer Service offered is determined by us, in our sole and absolute discretion; we have no obligation to provide any Customer Services whatsoever in connection with our Services. If we make available or otherwise provide Customer Services, then such Customer Services are considered part of our Services for purposes of these Terms of Use, including any and all restrictions, disclaimers, and limitations herein.    Communications. By registering for a Membership Account, you hereby consent to receive electronic communications from us and other Contributors related to such account and our Services. These communications may involve sending emails to the email address you provided during registration, or delivering electronic communications via your Membership Account, and will include notices about your Membership Account (e.g., payment authorizations, password or payment method changes, confirmation e-mails, notices, and other similar or transactional information related to such account); these communications are part of our Services and your relationship with us. You agree that any notice, agreements, disclosures, or other communications that we send to you electronically, as described herein, will satisfy any legal communication requirements (e.g., that such communications be in writing and through an appropriate method). You also consent to receiving other electronic communications from us, such as newsletters about new Services features and content, special offers, promotional announcements, and customer surveys. If you no longer want to receive certain non-transactional communications via email, please contact Customer Service at 1 (888)-309-0838, click on the “Unsubscribe” link contained in any email, or on any other link that indicates that you would like to be removed from future, similar non-transactional communications. Section 7: INTELLECTUAL PROPERTY    Sling Property. The “Sling TV” Service, including any and all content made available in connection with your access and use of our Services, is protected by domestic and international copyright, trade secret, trademark, and other intellectual property laws. “Sling Television,” “Sling” and “Sling TV” are registered trademarks of Sling TV L.L.C., and Sling TV L.L.C. and its affiliates have patents that apply to our Services. Looking for Slingbox? Click here.    End-User License Agreement. Our Websites, Apps, and other software and technologies are developed by, or for, us and are designed to enable our provision of certain content through Permitted Devices. Our Websites, Apps, and other software and technologies may vary by Permitted Device, operating system, or other medium and the functionalities thereof may also differ among Permitted Devices. BY USING ANY OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE TO OUR END USER LICENSE AGREEMENT (I.E., OUR EULA) AND TO RECEIVE, WITHOUT FURTHER NOTICE OR PROMPTING, UPDATED VERSIONS OF OUR WEBSITES, APPS, AND OTHER SOFTWARE AND TECHNOLOGIES, INCLUDING RELATED THIRD-PARTY SOFTWARE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS SET FORTH IN OUR EULA, THEN DO NOT USE ANY OF OUR SERVICES.    Reporting Claims. If you have a reasonable belief that your or any other’s protected works have been reproduced or distributed in a way that constitutes copyright infringement, or are otherwise aware of any content available in connection with the Services that may be infringing, violating, or otherwise misappropriating the your rights or such other party’s rights, then please notify us immediately by sending us a written statement to the Notice Address set forth in Section 11(B) below, which written statement must set forth as much detail as is available, including, at a minimum: (i) your name; (ii) your address; (iii) your Membership Account number (if any); and (iv) a clear and detailed statement about the applicable concern of copyright infringement and/or related claim.    Warning against Piracy and Infringement. Receiving any portion of the Services without paying for them, and/or any direct or indirect act or attempted act to engage or assist in any unauthorized interception, reception, display, or other transmission or access of any portion of our Services, is a violation of various U.S. federal and state laws and of these Terms of Use. The penalties for violating applicable laws can include imprisonment and civil damage awards of up to $110,000 per violation. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify your device or our Services to receive encrypted (scrambled) television programming without payment of required subscriptions (e.g., Subscription Services). Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any person who procures any hardware or software that has been so modified is an accessory to that offense and may be punished in the same manner. Investigative authority for violations lies with the Federal Bureau of Investigation.Section 8: DISCLAIMER OF WARRANTIESYOU EXPRESSLY UNDERSTAND AND AGREE THAT:    YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THESE TERMS OF USE, SLING TV (ON BEHALF OF ITSELF AND THE OTHER CONTRIBUTORS) HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF SATISFACTION, EN*OYMENT, QUALITY, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SLING TV DOES NOT TAKE ANY RESPONSIBILITY WHATSOEVER OR OTHERWISE WARRANT THE PERFORMANCE OF ANY DEVICE, INCLUDING THE CONTINUING COMPATIBILITY OF THE DEVICE (OR ITS OPERATING SYSTEM) WITH ANY OF OUR SERVICES, OR ANY INTERNET CONNECTION, INCLUDING ITS SPEED, BANDWIDTH OR COMPATIBILITY WITH ANY DEVICE OR SLING TV SERVICE. FURTHERMORE, WE DO NOT MAKE ANY PROMISES ON BEHALF OF ANY THIRD PARTY, INCLUDING THE OTHER CONTRIBUTORS, AND YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED ON ANY PROMISES MADE BY US RELATED TO SUCH PARTIES OR THE PRODUCTS AND SERVICES PROVIDED BY THEM. The disclaimers set forth in these Terms of Use expressly apply to any terms hyperlinked and incorporated herein, including any Promotional Terms, the Privacy Policy and the EULA, and including the software contained in our Services and your use of such software. We do not warrant that any issues, errors, or other defects or failures in or related to the software or our Services will be corrected.    NEITHER SLING TV NOR ANY OTHER CONTRIBUTOR MAKES ANY WARRANTY WHATSOEVER THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS OR REASONABLE SATISFACTION; (ii) THE SERVICE WILL ALLOW YOU TO COPY, RECORD, VIEW, SKIP, OR TRANSFER ANY PARTICULAR MEDIA, PROGRAMMING, OR PART THEREOF, OR PROVIDE OR CONTINUE TO PROVIDE ANY OTHER PARTICULAR FUNCTIONALITY; (iii) THE SERVICE WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH, OR DATA-THROUGHPUT RATE, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (iv) INFORMATION RELATED TO YOUR ACCOUNT OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (v) THE VARIETY, QUANTITY, OR QUALITY OF ANY MEDIA, PRODUCTS, SERVICES, ACCESSORIES, INFORMATION, OR OTHER MATERIAL RENTED OR OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR EXPECTATIONS, OR ANY ERRORS IN THE SERVICE WILL BE CORRECTED.    SLING TV MAY RECOMMEND CERTAIN LEVELS OF INTERNET CONNECTION FOR USE WITH CERTAIN OF OUR SERVICES; PROVIDED, HOWEVER, THAT YOU HEREBY AGREE AND UNDERSTAND THAT SLING TV WILL HAVE NO RESPONSIBILITY WHATSOEVER FOR YOUR INTERNET CONNECTIVITY AND SLING TV DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY OR PERFORMANCE OF ANY INTERNET CONNECTIVITY, INCLUDING THE SPEED, BANDWIDTH, COMPATIBILITY, SUFFICIENCY, EQUIPMENT, OR DELIVERY OF ANY INTERNET CONNECTION OR THAT ANY CERTAIN INTERNET CONNECTIVITY WILL IMPROVE OUR SERVICE(S). PLEASE BE AWARE THAT CERTAIN OF OUR SERVICES MAY REQUIRE THE USE OF ADDITIONAL DATA, AND THAT ANY INCREASED COSTS, FEES, OR OTHER AMOUNTS DUE TO BE PAID BY YOU AS A RESULT OF ANY INCREASE IN USAGE (E.G., USAGE OF DATA) IN CONNECTION WITH THE SERVICES WILL BE YOUR SOLE RESPONSIBILITY.    SLING TV MAY RECOMMEND OR LIST THE NAMES OF CERTAIN DEVICES PERMITTED FOR USE WITH CERTAIN OF OUR SERVICES, BUT YOU HEREBY AGREE AND UNDERSTAND THAT SLING TV DOES NOT TAKE ANY RESPONSIBILITY WHATSOEVER FOR AND SLING TV DOES NOT WARRANT THE PERFORMANCE OF ANY DEVICE OR GUARANTEE THAT SUCH DEVICE (OR THE APPLICABLE OPERATING SYSTEM OR VERSION) WILL BE (OR REMAIN) COMPATIBLE WITH ANY OF OUR SERVICES. YOU MAY ONLY USE OUR SERVICES ON PERMITTED DEVICES.    WE HEREBY DISCLAIM ANY, AND YOU AGREE THAT WE HAVE, NO OBLIGATION WHATSOEVER TO REPLACE OR SUPPLEMENT ANY SERVICES, PACKAGE OF SERVICES, OR PORTION OF ANY SERVICE(S) THAT WE CHANGE. WE ARE NOT OBLIGATED, AND YOU ARE NOT ENTITLED AND HEREBY WAIVE ANY RIGHT, TO ANY CREDIT, REFUND, PRICE AD*USTMENT, OR ANY OTHER DISCOUNT, COMPENSATION OR RECOMPENSE FOR ANY AMOUNT PAID BY YOU TO RECEIVE REPLACEMENT, SUPPLEMENTAL OR ALTERNATE SERVICES, PACKAGES OF SERVICES AND/OR POTION OF SERVICES AS A RESULT OF ANY CHANGE.    ANY MEDIA, SOFTWARE, OR OTHER MATERIAL OR CONTENT DOWNLOADED, STREAMED OR OTHERWISE OBTAINED THROUGH USE OF OUR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR TELEVISION, RECEIVER, DEVICE OR OTHER HARDWARE, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD, STREAMING OR OBTAINING OF ANY SUCH MEDIA, SOFTWARE OR OTHER MATERIAL OR CONTENT. NEITHER SLING TV NOR ANY OTHER CONTRIBUTOR ASSUMES ANY RESPONSIBILITY, AND WILL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, CORRUPT, OR OTHERWISE HARM ANY OF YOUR PROPERTY OR THE PROPERTY OF ANY THIRD PARTY, INCLUDING YOUR SOFTWARE, DEVICE OR OTHER HARDWARE.    NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SLING TV OR THE OTHER CONTRIBUTORS, OR VIA YOUR MEMBERSHIP ACCOUNT OR USE OF THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE.Section 9: LIMITATION OF LIABILITY    Indirect Damages. YOU EXPRESSLY UNDERSTAND AND AGREE THAT NEITHER SLING TV NOR ANY OTHER CONTRIBUTORS WILL BE LIABLE TO YOU FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES (E.G., INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR OTHER INDIRECT DAMAGES, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES EVEN IF SLING TV OR ANY OF SUCH OTHER CONTRIBUTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM, OR OTHERWISE RESULTING DIRECTLY OR INDIRECTLY FROM: (i) USE OF ANY OF OUR SERVICES; (ii) ACTIONS, OMISSIONS, AND OTHER ACTIVITY UNDER YOUR MEMBERSHIP ACCOUNT (INCLUDING USE NOT AUTHORIZED BY US); (iii) THE PERFORMANCE OR NON-PERFORMANCE OF OUR SERVICES; OR (iv) THE INSTALLATION, MAINTENANCE, REMOVAL, OR TECHNICAL SUPPORT OF OUR SERVICES, EVEN IF SUCH DAMAGES RESULT FROM THE NEGLIGENCE OR GROSS NEGLIGENCE OF SLING TV OR THE OTHER CONTRIBUTORS.    Force Ma*eure. NEITHER SLING TV NOR ANY OTHER CONTRIBUTORS WILL BE LIABLE TO YOU FOR ANY FAILURE TO PERFORM THAT IS CAUSED BY OR OTHERWISE RESULTS FROM ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL FAILURE, SERVER, INTERNET, SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY, OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONTROL.    Limitation of Liability. IN ADDITION TO ANY OTHER LIMITATIONS SET FORTH IN THESE TERMS OF USE, NEITHER SLING TV NOR THE OTHER CONTRIBUTORS, WILL BE LIABLE FOR ANY ADDITION, DELETION, REARRANGEMENT, ALTERATION, INTERRUPTION, CHANGE AND/OR ELIMINATION IN ANY SERVICES OR FOR ANY DELAY, FOR THE AVOIDANCE OF DOUBT, INCLUDING: (i) IF SUCH ADDITION, DELETION, REARRANGEMENT, ALTERATION, INTERRUPTION, CHANGE AND/OR ELIMINATION, OR DELAY ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF SLING TV’S ACCESS TO ALL OR ANY PORTION OF OUR SERVICES FOR ANY REASON WHATSOEVER; (ii) THE RELOCATION OF ALL OR ANY PORTION OF OUR SERVICES TO DIFFERENT SERVER(S); (iii) ANY ADDITION, DELETION, REARRANGEMENT, ALTERATION, INTERRUPTION, CHANGE AND/OR ELIMINATION IN THE FEATURES AND/OR FUNCTIONALITY AVAILABLE WITH YOUR PERMITTED DEVICE(S) OR OUR SERVICES; (iv) ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR OUR CONTRIBUTORS; OR (v) ISSUES RESULTING FROM YOUR DEVICE OR INTERNET CONNECTION, INCLUDING, LACK OF SUFFICIENT BANDWIDTH. FURTHERMORE, NONE OF SLING TV, ITS PROVIDERS, DEVICE PROVIDERS OR SERVICE PROVIDERS, OR ANY OF ITS OR THEIR THIRD-PARTY LICENSORS WILL BE LIABLE FOR ANY ADDITION, DELETION, REARRANGEMENT, ALTERATION, INTERRUPTION, CHANGE AND/OR ELIMINATION OF OR TO ANY DEVICE(S), FOR THE AVOIDANCE OF DOUBT, INCLUDING REMOVING OR DISABLING SOFTWARE, FEATURES AND/OR FUNCTIONALITY.    Limitation of Direct Damages. EXCEPT AS SPECIFICALLY AND EXPRESSLY SET FORTH IN SECTION 11, THE MAXIMUM AGGREGATE LIABILITY OF SLING TV FOR ANY AND ALL CLAIMS UNDER OR RELATING TO EACH: (i) MEMBERSHIP ACCOUNT INCLUDING ALL AUTHORIZED USERS THERE UNDER (IF MORE THAN 1 IS PERMITTED BY US), or (ii) YOU ONLY, IF YOU ARE NOT AN AUTHORIZED USER UNDER ANY MEMBERSHIP ACCOUNT, IS LIMITED TO AN AMOUNT EQUAL TO THE AGGREGATE OF THE FEES THAT WERE PAID BY YOU UNDER THESE TERMS OF USE DURING THE 6 MONTHS BEFORE THE APPLICABLE CLAIM, OR IF DURING THE FIRST 6 MONTHS OF ANY ACCESS OR USAGE TERM, THEN THE FIXED FEES TO BE PAID BY YOU UNDER SUCH TERMS OF USE DURING THE FIRST 6 MONTHS OF SUCH USAGE TERM.    Applicability. SOME *URISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, BUT ONLY TO THE EXTENT SUCH LIMITATIONS ARE EXPRESSLY DISALLOWED UNDER THE APPLICABLE LAW(S).Section 10: INDEMNIFICATIONYou hereby agree to indemnify, defend and hold Sling TV and its parents and affiliates, each of its and their present and future media providers, device providers, business partners, service providers, licensors, contractors, subscontractors, authorized distributors, authorized subdistributors, authorized retailers, directors, members, managers, officers, agents, employees, and other Users, and each of their respective assigns, heirs, successors, and legal representatives (the “Protected Group”) harmless from, against and with respect to any and all actions, claims, disputes or demands, including reasonable attorneys’ fees and costs, that are incurred in connection with, arising out of or relating to access to or use of our Services by you or in connection with your Membership Account including any User thereof, your connection to our Services, your devices, your violation of these Terms of Use or your violation of any rights of another User.Section 11: DISPUTE RESOLUTION, ARBITRATION AGREEMENT AND CLASS ACTION WAIVER    Mandatory Binding Arbitration and Class Action Waiver. Sub*ect the provisions of this Section 11 below, if you access or use any of our Services, then you and Sling TV hereby agree that any and all past, present and future disputes, claims, actions or other controversies arising out of or relating in any way to our Services, these Terms of Use and/or your relationship with the Protected Group except any Dispute relating to the enforcement of Sling TV’s, its affiliates’ or any of the Protected Group’s intellectual property rights and without limiting our and your rights to resolve disputes using various informal dispute resolutions (e.g., pursuant to Section 5(E) above) (each, a “Dispute”) will be determined exclusively on an individual (non-class) basis by binding arbitration or, within the scope of its *urisdiction, in small claims court. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a *udge or *ury, allows for more limited discovery than in court, and is sub*ect to very limited review by courts under the U.S. Federal Arbitration Act (“FAA”). Use of a neutral arbitrator is designed to provide you and us with a fair proceeding. Arbitrators may award the same damages and relief that a court may award, and *udgment on any such award may be entered in any court of competent *urisdiction. YOU HEREBY ACKNOWLEDGE YOUR UNDERSTANDING AND AGREE THAT BY ACCEPTING THESE TERMS OF USE AND THE ARBITRATION PROVISIONS HEREIN, THE FAA WILL GOVERN THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION, AND THAT YOU AND SLING TV AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND SLING TV ARE EACH HEREBY IRREVOCABLY WAIVING THE RIGHT TO A TRIAL BY *URY AND THE RIGHT TO PARTICIPATE IN ANY CLASS OR REPRESENTATIVE ACTION IN CONNECTION WITH ANY DISPUTE BETWEEN US. YOU AND SLING TV ALSO AGREE THAT ANY ARBITRATION CONDUCTED HEREUNDER WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND WILL NOT BE BROUGHT OR PROCEED ON BEHALF OF A CLASS OR IN A REPRESENTATIVE CAPACITY. A “Dispute” includes those based in contract, any applicable current or future federal, state, local or international law, statute, rule, or government or quasi-government order or action or regulation, tort (including fraud, misrepresentation, fraudulent inducement, negligence, willful misconduct or any other intentional tort) or any other legal or equitable theory. The meaning of “Dispute” is to be interpreted to have the broadest possible meaning permitted by law, and will only be modified to the extent necessary to be legal, binding and no longer in conflict with any law as further provided in Section 11(B) below. For example only, Disputes also include your billing disputes, claims involving or relating to telephone calls, direct marketing, advertisements or electronic communications that you claim you received from Sling TV and/or a party acting on our behalf or any actions or other controversies in connection with our Privacy Policy.    Dispute Resolution. If a Dispute arises and you or we wish to seek arbitration or file any action in small claims court, then the party wishing to seek arbitration or file an action must first send to the other party, by certified mail, notice of the applicable Dispute (“Dispute Notice”), and you and Sling TV hereby agree to attempt to resolve any such Dispute through informal dispute resolution for at least 60 days following the date on which the applicable Dispute Notice is properly sent. You and we must download or copy the form for your Dispute Notice by clicking here, which form of Dispute Notice must include a written statement that sets forth: (i) the name, address and preferred contact information of the party giving the notice; (ii) a description of the nature and basis of the applicable Dispute; (iii) the facts giving rise to such Dispute; and (iv) the specific relief sought by you in connection therewith. You must send, any and all Dispute Notice(s) to: Sling TV L.L.C., Attn: Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112 (“Notice Address”), by certified mail; and we must send any Dispute Notice to you at the contact information we have for you (e.g., to your Membership Account, the email address you provided to register your Membership Account or your billing address). If we and you do not agree to a resolution of a Dispute during the required informal dispute resolution period above, then either party may commence arbitration or a small claims court proceeding in accordance with this Section 11 to resolve such Dispute. To initiate arbitration proceedings the party seeking such arbitration must open a case by filing with the American Arbitration Association (“AAA”) a demand for such arbitration, paying the administrative filing fee and providing a copy of the applicable arbitration agreement (collectively, the “Demand for Arbitration”); you will only responsible for paying an arbitration initiation fee equal to the amount that you would pay to file a lawsuit against us in the appropriate court of law in your state, not to exceed $125.00and we will pay any excess fees or deposit(s) required to initiate such arbitration proceeding. If you are entitled to reimbursement pursuant to this Section 11 and would like us to reimburse you for the actual amount of fees paid by you to initiate an arbitration proceeding, then you must send written notice to Sling TV at the Notice Address, by certified mail, of: (a) the amount requested; (b) the name of the payee; (c) the return address for the payment; and (d) a copy of the receipt or other documentation evidencing the amount paid by you. You must download or copy a form to initiate arbitration www.adr.org. A Demand for Arbitration must be made through “AAA WebFile,” at www.adr.org, or by filing such demand with any AAA office, regardless of the intended location of the requested proceeding. During the arbitration, the amount of any settlement offer made by us or you may not be disclosed until after the arbitrator determines the amount, if any, to which you or we are entitled in connection with the applicable Dispute.    Arbitration Procedures and Forum. All arbitration proceedings will be administered by the AAA and governed under its Consumer Arbitration Rules (including any amendments thereto or successor rules thereof published by the AAA) (collectively, the “AAA Rules”), as supplemented and modified by these Terms of Use. The AAA Rules are available online at www.adr.org, by calling the AAA at 1 (888)-309-0838, by clicking the hyperlinks above. The arbitrator will be bound by the terms and conditions of these Terms of Use. Sub*ect only to the limited exceptions expressly set forth in this Section 11, the arbitrator, and not any federal, state or local court, agency or other authority, will have the exclusive authority to resolve any and all Disputes, including issues relating to the scope, interpretation, applicability and enforceability of this arbitration agreement (e.g., any claim that all or any part of these Terms of Use (including, for example, this Section 11) is void or voidable). Unless you and Sling TV agree otherwise, any arbitration hearing will be held in the county (or parish) of your billing address or if no billing address is provided, then of your primary residence.    Costs of Arbitration; Compelling Arbitration. Sub*ect to the exceptions expressly set forth in this Section 11, if you or we decide to initiate arbitration and seek less than $75,000 in damages, then we will pay all costs and fees of the applicable arbitration proceeding for any such proceeding initiated in accordance with the notice requirements unless the arbitrator finds that the arbitration was brought for an improper purpose; and if you or we initiate any arbitration proceeding seeking more than $75,000 in damages, then the payment of such costs and fees will be governed by the applicable AAA Rules. Except as otherwise expressly permitted pursuant to Section 11, if either party attempts to have a Dispute reviewed by a court (e.g., files a *udicial or administrative action asserting a claim that is sub*ect to arbitration), and the other party successfully compels arbitration of the applicable Dispute, then the party attempting (or that attempted) to have such Dispute reviewed by such court in violation of these Terms of Use must pay the other party’s costs and expenses incurred in seeking to compel arbitration, including reasonable attorneys’ fees.    Class Action Waiver. NEITHER YOU NOR WE SHALL BE ENTITLED TO *OIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE). Further, unless both you and Sling TV specifically agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that individual party’s individual claim. In the event that this Section 11(E) or any other material provision of this Section 11 is held to be unenforceable, void or voidable, then Section 11 in its entirety will be void, ab initio.    Rights to Opt-Out. If you do not wish to be bound to resolve all Disputes exclusively through arbitration proceedings and small claims courts as set forth in Section 11, then you must notify Sling TV in writing within 30 days following the date on which you initially accept our then-current terms of use for our Services (as further described in Section 1 above (e.g., upon creating a Membership Account)) by sending written notice to Sling TV at the Notice Address, by certified mail, of your election to reserve arbitration as a non-exclusive means of resolution of Disputes (“Opt-Out Notice”). You must download or copy a form for your Opt-Out Notice by clicking here, which Opt-Out Notice must include a written statement that sets forth: (i) your name; (ii) your address; (iii) your Membership Account number (if any); and (iv) a clear statement that you do not wish to resolve all Disputes with Sling TV exclusively through arbitration. Please be aware that your decision to provide us with an Opt-Out Notice will automatically terminate any obligation that Sling TV would have had to resolve disputes exclusively through arbitration (i.e., any Opt-Out Notice will remove the applicable obligations from both parties), and constitutes a waiver of any financial amounts that would have been paid by us in connection with arbitration proceedings as provided in this Section 11. Your delivery of an Opt-Out Notice to us will not result in our termination of your access or use of our Services, and we will not provide you Services inferior to other Authorized Users, or otherwise adversely affect the Services we provide, as a result of our receipt of an Opt-Out Notice from you. Your right to reserve arbitration as an alternative means of resolution of Disputes rather than an exclusive one is limited; and any notice requesting to opt-out not received within 30 days following the date on which you first accept these Terms of Use will not be void, ab initio, and will constitute your understanding and agreement to resolve all Disputes exclusively through arbitration or small claims court proceedings as described in Section 11.    Miscellaneous. Notwithstanding our rights to make future changes to these Terms of Use, if any such future change made by us to the provisions in Section 11 materially limit or alter your then-current rights, then you may re*ect such changes by sending written notice to Sling TV at the Notice Address, by certified mail, of your re*ection of the applicable changes: (i) within 30 days following the date on which we notify you of such modified Terms of Use; or (ii) in the event we do not provide notice of such future change, then within 30 days following the date on which you become aware of such modified Terms of Use. The dispute resolution, binding arbitration and class action waiver agreements and provisions will survive the expiration or earlier termination of your Membership Account, Subscription Services or other access to or use of our Services. Please be aware that this agreement does not preclude you from bringing issues to the attention of federal, state or local agencies, including the Federal Communications Commission, and such agencies can, if the law allows, seek relief against us on your behalf. We also each agree that this agreement evidences a transaction in interstate commerce, and thus the FAA governs the interpretation and enforcement of the provisions and agreements set forth in this Section 11.Section 12: MISCELLANEOUS    Notice. Any notice required or permitted to be given by Sling TV under these Terms of Use may be provided by any reasonable means, including by mail, by publication on the www.sling.com website, via your Membership Account for our Services (e.g., by sending an electronic message to your Membership Account), by telephone or by e-mail. If we send you notice by mail, it will be considered given the day after it is deposited in the U.S. mail, addressed to you at your physical address of record as then-currently stated in our records. If we send you notice to your personal e-mail or through your Membership Account e-mail, including notice directing you to changes published on our Website, such notice will be considered given upon sending to your e-mail address of record as then-currently stated in our records and associated with your Membership Account or upon sending to your Membership Account. If we give you notice by telephone, it will be considered given when personally delivered to you or when left as a message at your phone number of record as then-currently stated in our records. U

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can issue you a refund once the [redacted] Streaming Stick device is returned. For instructions on returning your equipment,...

please go to support.[redacted].com or you can also contact [redacted] customer service at [redacted] in regards to returning your device. Once the [redacted] Streaming Stick is returned, please provide us with the return tracking number. Once that is received a full refund for $128.37 will be processed at that time and the account will be cancelled effective immediately. If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have forwarded your feedback about the confusion our website caused to our management team for review.  We sincerely thank...

you for your feedback.At this time we show that you have the Sling Orange + Sling Blue services with Sports Extra. We show that your account is schedualed to change to the Best of Spanish TV on 6/17/2017. For your trouble, we can offer you a refund of $14.00. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $20.74 and the account...

would be cancelled immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we show that your account renewed on 10/24/2017 and was...

successfully canceled on 10/25/2017. The services have continued to be utilized as of 11/9/2017. At this time, we will not be able to issue a refund on your account. Please be advised that Sling TV is a pay in advance, non-refundable service. Please review our Terms of Use here: https://www.sling.com/terms-of-use   You will continue to receive Sling TV service through your current service period, which ends on 11/24/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com