Sling TV L.L.C.

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.  Our website does show  the locals channel you will qualify for when you sign up for service. The Sling Blue was removed...

from your account and on your 1/13/2017 bill there was a credit for $10.88.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have been unable to locate your active Sling TV account with the information...

provided. Please provide us with the email address of the account in question. Once we have received this information, we will be able to review your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $50.00. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:Although Sling may not have a record of my cancellation & refund request, I have attached copies of my emails with them showing that I did, in fact, request cancellation and a refund twice.  The first email request was made on Dec 1st  and the second was made on Dec 4th (both of which they replied to but ignored the refund request).  The first message references the Vikings/Cowboy game that was on Thursday night football on Dec 1st, which I was unable to watch with Sling on NFL Network as advertised and the main reason I subscribed to the service. 
Sincerely,
[redacted]

Hello Mr. [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 09/09/2017. Once the PPV fight is ordered it is non-refundable. PPV fights can only be ordered on customers account through their services. We offer all our customers parental controls to lock purchases at anytime to avoid unwanted charges. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your free trial started on November 18th 2016, and had ended on November 25th 2016. You were then charged for your first month of service. We did not receive a cancellation request until December 1st 2016. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $43.38 will be refunded back to your credit/debit card...

and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We apologize for the inconvenience that this entire issue with the Apple TV bundle has caused you.    We want to get this refund out as quickly as possible to you. In our last correspondence to you, we gave you an address with which to send back the Apple TV. If you have already sent back the device to that address we provided you, please respond to this email with the tracking number or any other return information you may have.   As a reminder, our address is:   Sling TV [redacted]   Please let us know if you have any further questions or comments.    Regards,    Sling TV Customer Escalations [redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Currently, your account has been set to cancel at the end of your current cycle on 10/5/2017 to stop any future payments from...

being taken.Unfortunately we do not provide return shipping labels for equipment returns. Please contact [redacted] customer support at [redacted] and request for an RMA. Once the device is returned, please provide us with the return tracking number. Once received the account will be cancelled effective immediately and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:
The only reason I even had their TV streaming service is to watch my college team play on Saturdays. I missed the first half of the rivalry game of the year and I don't like that their customer service ignored my [redacted] private message which they have not responded to it yet it's been 3 days!!! Not to worry I have cancelled my service with Sling TV so I guess they can keep their $1.50 and their horrible customer service! 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $112.32. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because this is misleading and a scam. Your services do not work properly after the trial has ended. I canceled since the service was not working but was still billed.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Prior to  receiving this Revdex.com complaint a refund of $30.65 has been issued on June 24, 2017 back to your debit/credit card...

on your account.  If you are amenable with this resolution  please respond with your acceptance.   Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are sorry for the frustration of the Cloud DVR technical issues. We have done extensive research on your account and found that the...

DVR is working.Unfortunately, We are unable to refund any additional charges on this account since Sling TV is a non refundable prepaid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to offer you a refund in the amount of $1.50 for time without...

service on the [redacted] channel. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate you emailed us with a technical issue on 7/31/2017 stating you were receiving an error message while watching on demand programming, you stated when your free trial would end and when you planned to cancel if the issue was not resolved. We sent you an email back on 7/31/2017 attempting to get more info for the technical issue and trouble shoot the issue occurring. We show no prior attempts to cancel before 8/04/2017. If you have any such record or evidence of a previous attempt to cancel please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we would like to offer a refund in the amount of $59.99 for the PPV fight that was ordered on 12/19/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed the account under the provided email and show no charges on it. Can you...

please provide whether a different email address associated with the account?   If you are unable to locate the information, but are logged in to a device, try the following:             1. Open the Menu             2. Navigate down to Settings             3. Select Account and your email address will be shown here   Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello, *, We at Sling TV defintely apologize for the inconvenience and confusion regarding both the Sling TV gift card you purchased and the one-month prepay bundle that comes with the Roku Express device (previously, this bundle came with the Roku Streaming Stick). Per our website [redacted], the gift card and the one-month prepay bundle cannot be combined, and we apologize if you were informed that could be the case. If you would like, we can place an order for the one month prepay today, if you would like to use a valid credit or debit card. Unfortunately, we are unable to use the prepaid card you mentioned you had prior to purchasing the Sling TV gift card. After the prepay bundle period is over, you can use the Sling TV gift card you purchased on the account for the next month's billing.Please let us know if you have any further questions or comments.Regards,Sling TV Customer Escalations[redacted]www.sling.com1-888-291-5217

Tell us why here...Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have located and canceled the account at end of service to prevent additional charges, but the...

details of your dispute indicates that you may have been a target of fraudulent activity. We are unable to provide a refund, as Sling cannot validate or invalidate fraud claims. Contact your bank, and any individual with access to your card information immediately if fraud is suspected. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com