Sling TV L.L.C.

Hello [redacted],Thank you for contacting Sling TV Support. Per your request, we have removed all extra packages from the Sling TV account other than the PFC&TV Globo package, effective immediately. We have also issued a refund of $173.97 for the extra packages that were charged. This refund will appear back onto the credit/debit card on file within 5-7 business days.If you wish to make changes to your subscription in the future, you can view instructions here at How do I change my subscriptions?Your business is important to us and we urge you to visit help.sling.com should you have any questions. Thank you for taking back TV with Sling TV!Sincerely,Sling TV Support[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We apologize for the inconvenience that this has caused you regarding account security. We take our customers security very seriously and this is why you were asked for other options than just the last 4 numbers of your credit card to verify your account u can also verify with your billing address. We have other means to contact us such as our  customer support line that you can contact us at from 8 am ET to 1am Et 7 days a weekPlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is indicate that you signed up for Sling TV on December 25, 2017 for...

a 3 month Prepay Promo subscription and not a 7 day free trial.  On December 25, 2017, your account was charged $48.15 for the 3 month subscription and the account does have connectivity on it.  In order to have a good viewing experience we recommend a constant speed of 5.0 megabits per second to your devices from your internet service. We would like to offer you a prorated refund in the amount of $42.80 and cancelling your account immediately.We show the Pay-Per-View fight was ordered on December 30, 2017 and your account was charged $26.74.   As a onetime courtesy we would like to offer to refund the $26.74 on the Pay-Per-View fight that was ordered on December 30, 2017We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this process. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.If you are amenable to these offers, of the prorated refund of $42.80 and a refund of $26.74 for a total refund in the amount of $69.54, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have cancelled the account in question to avoid future charges. Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt...

to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Also, since the billing date of November 17, we do show that services on the app were viewed.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The [redacted] Local channel is available in the following metro areas: [redacted]...

[redacted], and [redacted]. Unfortunately [redacted] is not available in [redacted]. We have reviewed your account, and would like to offer you a refund for $41.72. If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund processed at that time. Refunds are processed back onto the original credit/debit card used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account  which we have identified and cancelled to avoid any additional charges. There were 10 additional charges that...

have not been refunded. At this time, we have issued refunds for those 10 charges, totaling $210.90. These refunds should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Complaint: [redacted]
I am rejecting this response because: I have not received any notification of refund from your company to date. If you have processed a refund in response to my complaint with the Revdex.com, I would appreciate a letter stating that you have refunded me and that my services will be terminated without further charges. 
Sincerely,
[redacted]

Hello [redacted], We received your reply to our response to your recent Revdex.com complaint regarding your Sling TV service. You did not select the 7-day free trial but the two month prepay promotion with the free [redacted] TV Stick. We try our best and disclose on every page what offer you are getting.  In the offer you signed up for, it stated “today’s total next to the dollar amount you were charged. We can confirm that your account is cancelled as of January 8, 2018 and you will be able to use the service for the full two months until March 6, 2018 and you will keep the free [redacted] TV Stick. The [redacted] TV Stick two month promotion was selected as a result we will not be able to issue a refund.Regards,Sling TV Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Currently, the email address you provided us is not billed through Sling. Our records indicate your account...

was built and is being billed through [redacted]. We are unable to access your account and you will need to contact [redacted] Customer Support to talk about your billing issue and about the refund. We apologize for any inconvenience this may cause. You may contact [redacted] Customer Support by calling [redacted] or by going online [redacted] Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we can cancel your account effective immediately and issue and full refund for $21.34 back to your...

credit/debit card and should appear on your statement in 5-7 business days. If you agree please respond with your agreement and the account will be cancelled and refunded at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer to cancel your account immediately with a full refund in the amount of $34.99. If you are amenable...

to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want my funds refunded
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable...

pre-paid service. Sling can be watched on most phones. If you phone service allows, you can  broadcast its internet allowing other devices like tablets, to use the sling app. The phone internet uses are not controlled by Sling.  We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. Please let us know if you have any further questions or comments.Sincerely, Sling TV Customer Escalations [email protected]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is indicated that your account was opened online on January 26, 2016 for a two week...

free trial. Your first payment date was February 8, 2016. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence (e.g. cancellation email), please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I called in January to cancel the account.  I did not receive an email from Sling about the cancellation but was unaware that I should be looking for an email.  My young son clicked on the Sling app once in April only to realize it wasn't the app he was looking for (seconds).  That was the only use we have had of this service since being billed.  
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The Sling TV service was ordered on 11/24/16 and was not cancelled until 4/10/17.  Sling TV is a non refundable pay in...

advance TV service.We can offer you $39.98. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service.We apologize about the confusion and do not want to lose you as a customer. We would like to reactivate your account and issue you a [redacted] Express Device at no cost so you can enjoy the Cloud DVR...

services. If you accept this offer, please respond with your agreement and we will ship the device to the current address we have on file and restart your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We have been able to review and resolve your payment issue. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this, we can offer you a pro-rated refund of $6.22 for the portion of the period you were not using the service. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com