Sling TV L.L.C.

we have received a automated letter from sling ( the same letter that seems to go out to anyone who claims per internet forumns) offering a $5 insult of a discount for 3 months to stay with them, however they fail to address the missing items promised by sling, they also fail to address the many...

service outages that probably in total calculate to be about 3 full months of service that was not usable that we paid well over $200 for, They also fail to even attempt to personalize there message or respond back to the email we sent in response to them or even to make an attempt to call or repair service. This company should receive an F rating

Hello [redacted], We have received your Revdex.com complaint. We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We have canceled the account and issued the refund. The disputed charges are being refunded back to your Credit/Debit card...

and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because: awful service-zero satisfaction- I can see if I called a week after the trial however I was 9 hours past week trial and still not happy with service- if review my account I haven't used your app for longer then an hour. I have never heard of a company unwilling to reimburse for a service not happy with or not using. HIGHLY not recommended- will past along to family, friends and social media world. Will never consider this company again due to lack of understanding and customer service.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we show your currently subscribed to the Sling Blue service, with the Lifestyle Extra package and 4...

Extras Deal. Unfortunately the [redacted] channel, [redacted] XD, and [redacted] are not included in these packages. But are included in the Sling Orange service. If you would like us to change your programming, please let us know and we can assist you with doing so. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing this account we did not find any proof that the service was cancelled before the...

renewal.As a one time courtesy we would like to issue a prorated refund in the amount of $37.48. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as...

Sling TV is a non-refundable prepaid service. We are however able to offer a [redacted] express to correct this issue. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: They did not give me my refund. I offered to send the rebate back as I did not use it. My 15 year old daughter tried to set up this service without me knowledge. She is a minor and cannot accept the terms from the Sling Tv website. I want my 60.00 dollars back. Thank You, [redacted]
Sincerely,
[redacted]

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we'd be happy to offer to cancel your account immediately with a...

full refund in the amount of $37.09. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns.  Regards,  [redacted]
[redacted] 
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing new in this response....they are not willing to refund nor willing to introduce any checks or balances.

Hello [redacted] [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $13.87 which is the difference from the refund that was issued on 1/2/2017 for $34.26. We can...

also apply a $10.00 credit for the next 3 months. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account what we can do for you is cancel the account immediately and refund the $93.98 back onto the...

debit/credit card used for the payment. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. If you would like we can submit a request to remove your contact information from our list. Please let us know if you accept this...

offer. Please let us know if you have any further questions or comments.Regards,Sling TV Customer Escalations 
[redacted]www.sling.com

Hello, [redacted], We apologize for the inconvenience that this has caused you. We have cancelled the account in question to avoid future charges. We saw that you emailed Sling TV back on February 10 requesting to cancel the service, and we did not hear back from you regarding a...

request for account verification. If you would like, we can definitely refund the two $21.19 charges that were billed since that date. Please respond to this email with regard to that refund.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $26.74. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records are showing that the payment did not process. And that the past due payment has stopped and the account currently...

cancelled. Please let us know what your records are showing so this issue can be resolved.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as...

Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. If you are having any technical issues we would be happy to troubleshoot the issue to see if we can resolve the problem. If you agree to troubleshoot the issue please email us back with your acceptance. Please don't hesitate to contact us with any questions or concerns.
Regards,
[redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After a review of your account, we can offer you a full refund in the amount of  $24.99 and cancel your account immediately....

 If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have researched the payment issue and need more information. We show that there were three attempts at setting up accounts under three different email addresses...

([redacted][email protected], [redacted]@gmail.com, and [redacted]@gmail.com). We do not see a charge of $59.97 that was successfully accepted on any of those emails.Can you please send us a copy of your Credit/Debit card statement showing that $59.97 charge in dispute, along with the first six and last four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary. We hope to resolve this for you as soon as possible. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional charges.  We would like to offer...

you a refund of the remaining seven months of charges that weren't already refunded on November 4. With your approval, a total of $150.43 in remaining charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Tell us why here...Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show  The PPV fight that was ordered on Feb 2nd.  As a...

one time courtesy we offer to refund the PPV fight total of $64.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this process. To prevent any unauthorized orders from happening, visit our website athelp.sling.comto view our FAQs on how to set up parental controls on your device.We appreciate your patience as we worked to resolve this with you. Feel free to let us know if you have any further questions or concerns.Regards, Sling TV Customer [email protected] www.sling.com