Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  Complaint: [redacted] I am rejecting this response because: I have spent hours and hours speaking with various reps and I keep getting told different things. My husband went ahead and used a credit card card to pay our account last night and was finally able to use a gift card, however being under a device period shouldn't effect whether or not I can use a gift card. A gift card is the same as money. This is very bad business practices. I have had the gift card for over a month and was told I couldn't use it because I didn't owe money, that I had to cancel my account to use it because active accounts can't use gift card, that I couldn't use it because I did owe money, and now you are telling me I couldn't use it because I was under a device bundle period? There was nothing on the gift card as far as stipulations on when it can and can't be used and again it was a gift card not a coupon, I should be able to use it whenever I chose to. It's cash. I'm attaching some of the screenshots of my conversations just so you can get a grasp of how flaky Sling TV has been with me, how badly I have been treated, and how much time I have had to spend on this. I can only attach 4 documents, however I also have screenshots of the conversation I had in messenger as well as screenshots of the your gift card home page and the error I received trying to put the gift card in.  You need to change your policies to allow the use of gift cards as gift cards were intended to be used by or stop selling them. I would like you to fix this problem as well as have your representatives all on the same page with consistent and honest answers. Since I was forced to pay TWICE, by having to pay with my credit card before paying with my gift card, I would like a refund of the $35 I had to pay with my credit card put back on my card. My gift card was for $60 which more than covers one month of service. I feel that's the very least you could do. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is probably the best I can hope for from you. I will never again use your services and will caution my friends against them as well.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We would like to fix the problem with the ** Promo for you. Currently your billing cycle...

for the Sling Orange service is set to 9/18/2018 we would change the date to 5/15/2018 which is the date that your services would have been had you added [redacted] when you started the service. We would then issue a refund of $157.58 which you were charged for adding [redacted]. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: we prepaid for a service that was never delivered. We were asked to prepay $106 for a roku and two months of sling tv, a streaming tv service, a service that was never delivered because of constant buffering and technical difficulties on sling's end. As we did not receive the service they promised to provide, we are demanding we get our money back. We upheld our end of the bargain, this exchange of services, and they were unable to hold up theirs. It is only fair that we get our $106 dollar back, as we never received the service promised to us. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The account has been cancelled effective immediately, and we have removed the card on file to avoid any future charges.We are...

unable to provide a refund, as Sling cannot validate or invalidate fraud claims. Please contact your bank immediately due to fraud being suspected in regards to being refunded. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $42.38. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please...

don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:Their offices were the ones that delayed the cancellation of subpar services. They are lying over 26 dollars. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 19, 2015/12/11) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
Unfortunately, we are unable to refund the charges on the account to your...

card at this time as there was an equipment order on the account which was delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com.
Please let us know if you have any further questions or comments.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, we do see your account was not continued after the 3 Month Prepay Device Bundle expiring. We can...

offer to refund you the credit balance remaining on the account of $98.32. If you respond with your agreement, the credit will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately after reviewing your account, we are unable to refund the charges on the account to your card at this time.Please...

don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we show that you signed up for the 7 day free trial on...

1/2/2018 and were signed in and using it on that day. You were charged for the month on 1/9/2018 and canceled your account on 1/10/2018. You had 7 days to see that we did not offer [redacted] News channel. We will be unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable service.   We have forwarded your feedback to our programming team for consideration. We will continue to add more channels as we find programming partners willing to serve customers in a new way and at an affordable price   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We understand how frustrating technical issues can be and we would be more than happy to trouble shoot this issue for you. For your trouble, we can offer to cancel your account effective immediately and refund 1 month of service in the amount of $27.36. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we have contacted [redacted] and they are telling us that the [redacted] promo code has been redeemed. At this time we are unable to refund the charge on your account as it is showing already redeemed   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid...

non-refundable service. If you require an exchange for a defective unit, please contact [redacted] at [redacted].net/contact. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted] 
[redacted]

Hello, [redacted]We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account which we have identified and cancelled to avoid any additional charges. There were a total of 18 months of charges on the account....

We have already issued five refunds totaling $94.87. If you respond to this email with your approval, we shall refund another 13 charges totaling $266.22. These refunds will go back to your credit/debit card and should appear on your statement in 5-7 business days.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of the $39.98...

charge. With your approval, the refund will go back to your credit/debit card and should appear on your statement in 5-7 business days.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $56.16. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. The issue you were facing on the website regarding Unimas and Univision has been escalated to our engineering team for further review. For the inconvenience we can offer you a full refund for $59.97 for the 3 month prepay promotion. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com