Sling TV L.L.C.

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of the $39.98...

charge. With your approval, the refund will go back to your credit/debit card and should appear on your statement in 5-7 business days.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer to cancel your account immediately with a full refund in the amount...

of $235.95 once we receive the tracking information showing the device has been returned.  If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we prepaid for a service that was never delivered. We were asked to prepay $106 for a roku and two months of sling tv, a streaming tv service, a service that was never delivered because of constant buffering and technical difficulties on sling's end. As we did not receive the service they promised to provide, we are demanding we get our money back. We upheld our end of the bargain, this exchange of services, and they were unable to hold up theirs. It is only fair that we get our $106 dollar back, as we never received the service promised to us. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We understand how frustrating technical issues can be and we would be more than happy to trouble shoot this issue for you. For your trouble, we can offer to cancel your account effective immediately and refund 1 month of service in the amount of $27.36. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Currently, your account has been set to cancel at the end of your current cycle on 10/8/2017 to stop...

any future payments from being taken.We are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact [redacted].Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is probably the best I can hope for from you. I will never again use your services and will caution my friends against them as well.
Sincerely,
[redacted]

Hello Mr. [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed the account under the provided email and show no charges on it. We...

would like the opportunity to assist you in any way we can. Can you please provide the email address associated with the Sling TV account?   If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown here   Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are unable to issue a refund to your account. If you wish to trouble shoot with us we would be more than happy to resolve your issues. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately after reviewing your account, we are unable to refund the charges on the account to your card at this time.Please...

don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we have contacted [redacted] and they are telling us that the [redacted] promo code has been redeemed. At this time we are unable to refund the charge on your account as it is showing already redeemed   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The account has been cancelled effective immediately, and we have removed the card on file to avoid any future charges.We are...

unable to provide a refund, as Sling cannot validate or invalidate fraud claims. Please contact your bank immediately due to fraud being suspected in regards to being refunded. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have forwarded your feedback about the confusion our website caused to our management team for review.  We sincerely thank...

you for your feedback.At this time we show that you have the Sling Orange + Sling Blue services with Sports Extra. We show that your account is schedualed to change to the Best of Spanish TV on 6/17/2017. For your trouble, we can offer you a refund of $14.00. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $20.74 and the account...

would be cancelled immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We would like to fix the problem with the ** Promo for you. Currently your billing cycle...

for the Sling Orange service is set to 9/18/2018 we would change the date to 5/15/2018 which is the date that your services would have been had you added [redacted] when you started the service. We would then issue a refund of $157.58 which you were charged for adding [redacted]. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we show that you signed up for the 7 day free trial on...

1/2/2018 and were signed in and using it on that day. You were charged for the month on 1/9/2018 and canceled your account on 1/10/2018. You had 7 days to see that we did not offer [redacted] News channel. We will be unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable service.   We have forwarded your feedback to our programming team for consideration. We will continue to add more channels as we find programming partners willing to serve customers in a new way and at an affordable price   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  i have never had sling tv and I am the only person that has my card. My bank informed me to contact you for refund of charges. Sling tv is very unprofessional and stealing people's money!!! I will get my lawyer involved

Initial Business Response /* (1000, 19, 2015/12/11) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
Unfortunately, we are unable to refund the charges on the account to your...

card at this time as there was an equipment order on the account which was delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com.
Please let us know if you have any further questions or comments.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account we would be happy to issue a refund for the PPV UFC 220 fight of...

$68.49. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com