Sling TV L.L.C.

Initial Business Response /* (1000, 20, 2015/12/11) */
Hello ,
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you a refund of $110, upon the documentation of your...

successfully returned device. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to offer you a refund of $15.00 for the issues that...

you are having with [redacted]. If you continue to have issues with [redacted] buffering please contact us at [email protected] and we would be willing to trouble shoot your issues for you. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello ,
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
$24.99 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any additional...

charges disputed must be addressed with your bank or other financial institution.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Hello [redacted],We have received your Revdex.com complaint. We apologize for the inconvenience that this has caused you. All 9 months we be refunded back to your Credit/Debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or...

comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because I have not utilized the service in a considerable time and I cancelled the same day and the auto debit occurred. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I shouldn't have had to file a complaint for them to do the right thing. I don't know if they see this or not but they need to train their employees how to provide better customer service to their customers. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Will you be contacting them to process the refund as the email suggests to confirm? 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. For your trouble, we offer $59.98. If you are amenable to this offer, please respond to this e-mail with your...

acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards,
[redacted]
[redacted]
[redacted]

Hello [redacted],   The refund has been issued and should appear on your statement in 5-7 business days.   Please let us know if you have any further questions or comments.   Regards,   Sling TV Customer Service [redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Our records indicate that your account was used for a portion of the period for which you have...

requested a refund. Since Sling TV is a prepay service, we do not provide refunds for partial months. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns.  Regards, Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and they have finally resolved the issue.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have emails where I did attempt to close this Let me figure out how to attach them and I will send them over presently.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When speaking with customer service. I specifically asked if I could return the [redacted] and receive a refund. The customer service rep said that I could not.
Sincerely,
[redacted]

Please accept our apologies once again for the inconvenience. We have generated another coupon for you redeemable with the following code:   URL: [redacted]eGift Number: [redacted]Challenge Key: [redacted]    Please let us know if you're still unable to redeem the offer with this code. Regards,Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],   The refund has been issued and should appear on your statement in 5-7 business days.   Please let us know if you have any further questions or comments.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com    ...

--------------- Original Message --------------- From: [redacted] [[redacted]] Sent: 2/2/2016 10:58 PM To: [redacted] Subject: Re: Revdex.com Case # [redacted]   I do accept   Sent from Outlook Mobile         On Tue, Feb 2, 2016 at 12:10 PM -0800[redacted] wrote:                     Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.   For your trouble, we can offer you a full refund of $74.97. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com ref:_00DE0eknm._500612lC0x:ref

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $43.79. If you are amenable to...

this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we have set it to cancel at the end of the prepaid billing cycle to...

avoid any additional charges to your card. You will be able to continue to use the services until 3/8/2018 at which point your account will be fully cancelled. At this time, we are unable to refund the charge on the account to your card at this time as there was a [redacted] Fire Stick coupon offer on the account which has already been redeemed   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that they refund me in full.  Do not close this case until a refund has been provided and confirmed by me.   If I am not refunded I will simply open another case.The refund should be to the same [redacted] address:  [redacted]Also, I should never have to file a complaint with the Revdex.com in the first place.  Your company needs to change the manner in which you treat your potential customers.Along with the refund, an apology would also be a significant step towards an amicable resolution. 
Sincerely,
[redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is...

a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com