Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have located the credit of $9.67. We can issue a refund for this credit. If you are amenable to this offer, please respond to this...

e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello J Kingston, We do apologize for the lengthy issues you have had in setting up your account. We have completed the review of the issue with your gift card and have been able to set up an account for you! Here are the details of your new account: ·    - Your username is your e-mail address [redacted]. Your password is [redacted]·    - We have sent you a message to your e-mail address with a link to reset your password. Please make sure to check your spam folder if you do not see the message in your inbox·    Your services are paid for through February 2. You must update your account with a credit card or add another gift card to continue service beyond this date. We have also submitted an order to add a Roku Express device to your account, to be sent to the following address: [redacted]. We expect the Roku Express device to ship out the next business day, followed by you receiving the device within 3-5 business days.  To add a credit card or another gift card to your account, please log in to your account at www.sling.com/signin Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted] , We have just received confirmation at 3:30 pm on September 23, 2016 the packaged was refused. We can issue a refund for $104.96 if you accept this offer please let us know.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Escalations [redacted]   www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We do show receiving your email under a different email address. We sent back the instructions oh...

how to cancel the service on your own and what verifications we required. When we received no response to our email in regards to your cancelation your account was left active. We require a validation of account details before any change can be made to an account for security purposes, with no response the service remained active. Upon your contact with our chat agent on Nov 7th. the service was canceled at that time. As a courtesy we can offer a refund of $19.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence (cancellation confirmation email, phone number that you called customer service with), please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that part of the resolution is satisfactory to me.
Can you please advise me how to go about returning the [redacted] device? I have the [redacted] device and charger, plus an intermediary attachment that is designed to connect the [redacted] to the tv in the event the male/female parts don't quite match. all in all that is 3 things to return. Is there anyway you can supply us with the shipping materials and shipping address? We will get these out as soon as possible so that you can fully refund the money paid. I appreciate and thank you for your time. I look forward to hearing from you.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We are a growing service and are always trying to add more channels for our customers. Unfortunately we do not have the rights for all locals at this time.If the local channel is not available in your area...

at this time, you can also use an over-the-air antenna to view local channels. We do have a address look up on our website so that our customers can see the programming they are eligible for. The link is listed below. https://www.sling.com/service We will not be able to issue a refund. We have canceled the account at end of cycle and removed the card on file as you have requested.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer your a full refund of $29.99 cancelling your account...

immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we are unable to provide a refund since Sling TV is a prepaid service. We offer trouble...

shooting at help.sling.com, by phone at [redacted], by email at [redacted], and with our chat team.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your service with Sling TV started on December 11, 2016 with a Two Month Free Trial.   Your first billing cycle began on...

February 9, 2017 at which time you were billed $39.98. The next billing cycle was on March 9, 2017 and you called in to cancel on March 12, 2017 stating that you were not using the service now.Sling TV has cancelled your account on March 12, 2017 the end of cycle to avoid any future charges. Upon reviewing your account, we are unable to refund the disputed charges to you as Sling TV is a pre-paid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV...

is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is refund the disputed charges for the PPV fight of...

$59.99 back onto the credit/debit card. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and just saw the $7 credit back to my credit card this morning.It also seems that the T-Mobile discount has already applied to my account so that I am supposed to see the savings in the coming months.I therefore find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],   The refund has been issued and should appear on your statement in 5-7 business days.   Please let us know if you have any further questions or comments.   Regards,   Sling TV Customer Service [redacted]
[redacted]
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. We are unable to locate an account with the information you have provided. We would like the opportunity to assist you and we apologize for any inconvenience this may have caused you. Can you please...

provide us a another email address associated with the account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As Sling TV is a prepaid non-refundable which was agreed upon when signing up for services with our Terms of Use, we are unable to refund the disputed charges. If you would like us to troubleshoot the issue with the services we would be happy to do so. Upon reviewing the calls with our customer service and supervisors we show no attempt to troubleshoot the issue. If you amenable to this offer please reply back to the troubleshooting email we have sent you. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalationswww.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are showing your account was cancelled on Nov 12th, and then reactivated for another months of service on Nov 28th. Unfortunately, we will be unable to refund any charges for the services on this account due to the account not being cancelled before the next bill date on Dec 7th.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.Our records indicate that the first attempt to cancel your account was on March 20, 2017 at which time it was cancelled the end...

of cycle which ends on April 14, 2017.   Your 7 days free trial ended on March 13, 2017  and payment attempts were made on March 13, 15, and 17, which were all declined.    I do see that you had actually  used our service as late as March 17, 2017. For your trouble, we can offer you a prorated refund of  $38.32. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have offered to credit us 49.98 for the 2 months of service. We will be waiting to see if they follow through.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I'm still experiencing issues with my [redacted] player, and you're holding me liable for the incurred charges.  What else can I say about this?
Sincerely,
[redacted]