Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept the refund of $19.99.
Sincerely,
[redacted]

Hello [redacted] We apologize for the inconvenience that this has caused you. What is the correct package you want? Regards, Sling TV Customer Service 1-888-893-9069 [email protected] www.sling.comTell us why here...

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. Two charges of $39.99 each, for a total of $79.98,...

will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of nine months...

of charges of $21.89 each, for a total of $197.01. With your approval, those charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. At this point your account has been set to cancel at the end of your current cycle on March 31 to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to...

your card at this time as there was an equipment order on the account which is either en route to, or has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to [redacted] or contact [redacted] support at [redacted].Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your complaint and the webpage you mentioned. The webpage provide some basic...

details on both the AirTV Player and the AirTV device. These are two separate devices and the webpage provides a link directly to AirTV’s website which offers more details on each device. The webpage is separated between the devices by some disclosures and the AirTV device section has a link to AirTV’s website with more specific details on that device. We apologize if this caused any confusion and have passed on feedback to our website design team to try to make this difference clearer in the future. Sling TV’s hours operation are 8am-1am EST every day. You can visit our contact page on help.sling.com to get the exact phone number during these hours.   We show that when the 3 month prepay device bundle was ordered, there was an incorrect device sent but this was corrected and you did receive the AirTV Player originally requested. For this, we'd be happy to offer to compensate the cost of the return shipping. If you are amenable to this offer, please respond to your Revdex.com case with a copy of the return shipping receipt or send it directly to [email protected] and we will reimburse you for this cost.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $50.54 and cancel your account immediately....

If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $54.98 cancelling your account...

immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 17, 2015/12/11) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you a $5 credit towards your bill for the...

next 3 months. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
ref:_00DE0eknm._500E0QXJPe:ref

Complaint: [redacted]
I am rejecting this response because: [redacted]. I'm only rejecting it due to the fact that it's only been one hour. I will give it a few days to see if it continues to work. Because, it already is not working on data (which is faster than my wifi). But yes, as of now, it is working via wifi. I would love to be explained as to why it does not work on my data connection, which is 4x the required Mbps to stream your high speed service.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $118.98. If you are amenable to this offer, please respond to...

this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated the issue and found that $399.84 for 16 months of service billed to you has been refunded as of 7/2/17....

  These charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.If you accept this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. Our records are showing a refund was issued on 11/17/2016. The disputed charges are being refunded back to your Credit/Debit card and should appear on your...

statement in 5-7 business days. Please let us know if you accept this or have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
but I would still like to know what happened to my gift card

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Sling TV is subjected to the same blackout rules as all pay-TV providers. Rules are controlled by the...

leagues, sports associations, and networks that purchase the rights to the distribution. Regional blackouts occur when a local/regional channel has exclusive rights to distribute an event in a specific area.For updates on what other games are playing on Sling TV, we encourage you to check out our blog at whatson.sling.com/sports.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to add the grandfathered services with the price of $19.99. We...

would need to reactivate your account to process the change. There will not be any additional charges for this since you have already paid for the month. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we can cancel your account effective immediately and issue a full refund for November for...

$39.98Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it.If you agree with the offer please respond to this email and the refund will be processed and account cancelled immediately at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We have been able to find and resolve your payment issue. We identified an account set up under a different e-mail address and have cancelled the account to avoid any future charges. Unfortunately, we will be unable to refund any charges for the services on this account. If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have reviewed your case and we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize, however, we are unable to locate an account with the information you have provided. We...

would like the opportunity to assist you in any way we can. Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com