Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because:
Clearly clearly on my receipt it says one stream I have a screenshot of it it's for the same house and only one show can be streamed the last 2 times we have tried to use the $80 service that I was charged for even though I cancelled on time because nowhere in your contract does it tell you what time they are going to cancel it just tells you to cancel by a certain day..  so the two dates that we did try to use it I didn't even bother to contact you but I tried to watch a show called mad about you check out the time on how long it played I think it played for six minutes the two times I tried to watch one show and then quit.  Your terms and services says that this works with [redacted] however it does not work with [redacted] and there was no way I should have been charged at all I cancelled on time, & certainly did not want to continue a service that will not work on either my brand new smart TV nor my [redacted].  I would like a full list of everything that I watched please and how long it was on so that the Revdex.com can see that your shows don't stream very well at all and many people have this problem.  I want my money back this was a free two months trial and after 2 months I cancelled it.    I would also like a list of how many times it was used and I would like to see a list from the business showing that we could stream two shows at once different shows.  Because no we couldn't whatever was streamed on one device was streamed everywhere else in the house and program after program shut right off after starting.   Your advertising is faulty as well as your services.   You only corrected your terms of service after I pointed out that you do not note tell anybody a time where they should cancel by only a date just as you just did in your response to me did you tell me what time it would be cancelled on six six no did I care no because I can't use the service anyway so please get me a printout of every time I tried to watch mad about you and please get me a printout showing that the two accounts were not linked together as far as being one stream as it shows in my receipt.  And since you are a false company providing false TV under a false pretense trying to fool people into giving their debit card to you I would like my money back I recently logged into my account to make sure you did not have my debit card number anymore so that you couldn't charge me for another month of nothing.   Every single show I tried to watch shut off disconnected from my [redacted] my internet's fine I use [redacted] I use [redacted] all the time and I never have a problem.     Your service is not worth $40 not to mention $82 for the same service on two devices.  If it was two streams then I could see being charged twice however whatever he would stream would pick up on my devices as it says in my receipt if you need a screen shot I can include it it does not tell you a time to cancel by only a date and it is only saying that it's charging for one stream.  Even [redacted] lets people watch two different shows in two different rooms and it never fails you.     Please refund my money immediately!    False advertising is illegal and morally wrong.[redacted] 
Sincerely,
[redacted]

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we would like to offer a refund in the amount of $59.99 for the...

PPV fight that was ordered on 12/20/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns.  Regards,  Sling TV Customer [email protected] www.sling.com

Hello [redacted] [redacted], We have received your Revdex.com  complaint. We apologize for the inconvenience that this has caused you. Because the coupon for Best Buy has been used, we will be unable to refund any charges for the services on this account. Please let us know if you have any further questions or...

comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com Tell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have been able to find and resolve your payment issue to avoid any future charges.  However, as Sling cannot validate or...

invalidate fraud claims, we are unable to provide a refund.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing we would like to offer you a refund in the amount of $106.71 once the device has been...

returned. The Roku Streaming Stick will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was cancelled on September 7th 2016. We do not have any prior records of attempts to cancel before this date. Unfortunately, we will be unable to refund any charges for the services on this account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.  At this point your account has been set to cancel at the end of your current cycle on 3/9/2017 to stop any future payments...

from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $24.99. If you are amenable to this offer, please respond to this e-mail with...

your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $26.74. If you are amenable to this offer, please respond to...

your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: we had a total lost of service combined that caused well over a 30 day loss of use. we were also promised this device by your staff as per the original complaint and untill this day we still do not receive the service we pay for as sling itself does not have enough bandwidth to serve its customers during times of high demand streaming and it causes pix-elation on some of there channels during prime time or a complete loss of service, I am also writing a formal complaint of the poor service to the major networks that allow sling to stream there service. we have paid hundreds of dollars to them in monthly fees and 80% of the time there service does not work correctly they are just beginning to fix all there glitches. we have commercial internet our newest contract from Comcast is for 75mbs
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated the issue and found that you signed up for the 7 day free trial on 6/12/17 at 4:25 PM EDT and cancelled the...

service on 6/19/17 at 4:36 PM EDT. The monthly charge went through after the 7 day trial was up on 6/19/17 at 4:25 PM EDT.We will refund the charges of $37.48 as a one time only courtesy.  If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle on September 1, 2017 to avoid any future chargePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, our records indicate the Cloud DVR service was removed effective immediately on...

2/6/2018 along with a credit carried forward for $3.48. We would like to offer you a refund for $15.00 which is the amount total charged to you for the Cloud DVR service since 11/26/2017 which is 3 months worth of service. If you are amendable to this offer, please respond with your agreement and at that time the refund will be processed and the credit carried forward will be deleted. Refunds are processed back onto the credit/debit card on file in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate the account was last connected on 12/6/2017 via the [redacted] TV. You first contacted us on 11/22/2017 regarding the technical issues. We would like to offer you a prorated refund for $28.52 from the time you contacted us regarding the issue. If you are amendable to this offer, please respond with your agreement and we will process the refund and the cancellation effective immediately. Refunds are processed back onto the credit/debit card in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We investigated the issue and see that you were having some technical problems and tried to resolve them using our web site and chatting...

with an agent however, this did not resolve the problem for about 3 weeks.  We can offer you $15.00 for the 3 weeks of technical problems. If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you a refund of $39.98. If you accept this offer, please respond to this e-mail with your acceptance, or call our customer...

service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We apologize for the inconvenience this has caused you. With further review are management team has approved a refund For 54.98 .  The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. The Sling service is currently in end of cycle cancelation. If you except the refund the service will cancel immediately.  Please let us know if you have any further questions or comments. Sincerely, Sling TV Customer Escalations [email protected]

Complaint: [redacted]
I am rejecting this response because: I did NOT authorized the account to be re-instated.  Your company did that ILLEGALLY and WITHOUT MY AUTHORIZATION.  I cancelled my services before January 12, 2017 and NEVER asked for the service to be re-instated nor did I use your services. 
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
However, our records indicate that you were already refunded a total of $102.27 for 3 months service on 11/22/15. At this...

time, we cannot offer you any additional refund.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]
[redacted]
[redacted]