Sling TV L.L.C.

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we show no evidence of fraudulent activity concerning the...

PPV fight that was ordered on 10/31/2017. Once the PPV fight has been ordered, it is non-refundable.   We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge.    We'd be happy to help walk you through this process. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.   If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted] 
[redacted]

Hello Mr [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We believe we have found the account you are referencing, can you please provide the email on the account...

for verification? The account details support your statement of using the service for the 7 days of the trial and contacting us for a refund of services after you were charged. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we found a record where you attempted to cancel your account on June 27th, 2017.We can offer you a...

refund in the amount of $24.99 for the month of July. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ,    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We do apologize if there was any misinformation about being able to use gift cards to buy the [redacted]...

[redacted] fight. Gift cards cannot be used to purchase PPV events. Gift cards are non-refundable we would not be able to refund your gift card. The gift card can be used to change or extend your service.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]. I called [redacted] for Internet and SLING was pitched by that operator When my internet could not be installed and we had no internet to watch SLING I didn't think anything about it that was 10 months ago and I have been charged $21.95 a month since and have never even logged on so NO I DONT THINK $21.89 will cover and they put credit on a card I no longer have.

Hello [redacted], We received notice of your reply to Revdex.com complaint regarding your Sling TV service. We did received several reports that there was an issue with 10-100 on some devices. We want to assure you that our team has now resolved the issue.   We apologize for the inconvenience this may have caused you and we would like the opportunity to assist you in any way we can. The issue you were experiencing was a known issue. For your convenience, we also have troubleshooting steps available online at help.sling.com. Sling TV provides Customer Support and Technical Support on Facebook and Twitter, as well.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Escalations   [redacted]
 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer a prorated refund of $54.55 upon the return of the [redacted] that was included when you signed up. This prorated refund is from the last time you used the service on 10/21/2017 through the end of the current billing period on 12/13/2017.The [redacted] will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.You can also send the device directly to [redacted] by sending to the following:[redacted]
[redacted]
[redacted]
[redacted]If you are amenable to this offer, please respond to your Revdex.com case with your acceptance and the tracking number for the return to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted] [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reviewed your account, and have no record of the 7 Days Free Trial period on your account. We only show the 2 Month Prepay Device Bundle Offer for the Free [redacted] device. As there cannot be two promotions at once on the account. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please contact [redacted] customer support at [redacted] and request a RMA.Once you have sent the device back, please email us with the return tracking number at [redacted]. Once received the refund will be processed at that time and the account will be cancelled effective immediately. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your account and the error numbers you are describing and we will not be...

able to refund or credit any charges to this account. Your Sling TV account is still active and actively being used on several devices as of 2/22/18 at 1:46 PM EST. The error numbers you provided are log in errors, usually meaning there was an incorrect email/password combination entered. The password was reset for you on 2/21/2018. To enjoy your Sling TV services, we recommend having a stable high-speed internet connection and avoiding using VPNs. For additional technical assistance, visit help.sling.com or reach out to us directly by visiting our contact us page to speak with a live agent by phone or chat.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you $43.78. If you accept to this offer, please respond to this e-mail with your acceptance, or call our customer...

service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $53.98. If you are...

amendable to this offer please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed. Refunds are processed back onto the credit/debit card in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:My ROKU device is still connected and using sling account. The IP address & device ID which was provided to me could have been pulled recently from my connection after I asked for that information. I have seen similar complaints online where sling charges it customer without the customer ordering the PPV. The information provided still does not provide full evidence that on 12/02/2017 it was my account and device that has ordered the PPV. I am looking for the log information from your system for that particular day along with my IP address and device ID. I am still not able to understand your 2 step authentication process. The standard 2 step authentication includes taking customer approval before ordering anything from their account either by sending email / text or calling. It does not even ask for customers approval before taking any order. If the credit card information is there do you just go ahead and order the PPV without taking the consent from the customer. Also your system does not even provide the option of deleting the credit card details after something is purchased from the account. So it is a way of trapping the customers to keep their financial information on the account and then charging them with the amount without their consent.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence, please provide the cancellation email so we can reconsider your case.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under a different e-mail which we have identified and cancelled to avoid any additional charges. The disputed charges we can refund...

back to your Credit/Debit card are $21.19 because this is  the only charge we have taken. If you agree to this please respond with your acceptance. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello, [redacted]We apologize for the inconvenience that this has caused you. We have researched the payment issue and need more information. Can you please send us a copy of your Credit/Debit card statement showing the charges totaling $90.00 in dispute, along with the first six and last...

four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary. We know that it's frustrating to see charges on your bill that you were certain you did not make. We hope to resolve this for you as soon as possible. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]I am rejecting this response because:The trial started on August 10, 2017 and was supposed to end on August 17, 2017.  The card ended in 4833.  Your terms and conditions says that I can cancel online.  I do not need to call in and be on the phone for 20 -30 minutes to cancel when your details says that I can cancel online.  So far, I have convinced 3 people not to sign with Sling TV.  Since I posted on your website, I have had several of your current customers inbox me to find out what happened.  Since they have talked to me, they are considering cancelling as well. One unsatisfied customer is costing our customers. Your customer service is very lacking and your reception is not great. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have processed the cancellation on the account effective immediately. For instructions on returning your equipment, please contact [redacted] customer support at [redacted] in regards to returning the [redacted] Express device. Once the device is returned we will issue a full refund for $69.98.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Our records indicate that your account was used for a portion of the period for which you...

have requested a refund. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.     Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, our records indicate the account was cancelled effective immediately on...

1/21/2018 and 4 months of refunds were processed on 1/24/2018 for a total of $79.96. These refunds were processed for the months of September to December. These refunds will be processed back onto the credit/debit card on file in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com