Sling TV L.L.C.

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you $24.99. If you are amenable to this offer, please respond to this e-mail with your...

acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the full...

amount of $42.14. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have sent you an email from [redacted] requesting additional personal...

information as we are unable to locate your account. Once you have provided the additional information, please respond to your Revdex.com case so that we can continue to resolve your issue.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Final Consumer Response /* (2000, 10, 2016/01/04) */
The company just refunded all of my money. Sling TV has been a terrible company to deal with. Thank you so much for your assistance. I greatly appreciate it.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we would like to offer to cancel your account immediately with a full...

refund. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We apologies the confusion with the e-mail address and the issues it has caused. For your trouble, we can offer to cancel your account immediately and offer you the month of July refunded. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $20.00. If you are amenable to this offer, please respond to your...

Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed the details of the complaint and have researched all the available...

information but we have been unable to locate any account with charges with this information. We have reached out to you directly by email previously regarding this issue but have not received any response. So we can further investigate this issue, can you please provide some additional information: ·         The first and last name on the credit/debit card which was charged ·         The name of the bank the card was through ·         The credit/debit card type (MasterCard, Visa, etc.) ·         Any possible emails an account may have been under.   We will use this information to further research your case. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Complaint: [redacted]
I am rejecting this response because: That's not the amount owed. You billed me up trough December.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It's frustrating that this disputed amount ($78.87) was incorrectly taken out of my account in the first place.  Hours of my time spent in trying to get that refunded, nearly two months that money has NOT been in my account, and a generic message of offering me the $78.98 which is all I wanted in the first place.  SlingTV's customer service is abysmal.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We cannot provide the information requested as the information you are seeking is privileged. We show no evidence of fraud on the account and our records indicate the PPV's and VOD's were ordered from the account. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. Though we do show that the services on the app were...

viewed as recently as January 25, we would like to offer you a prorated refund for the remaining portion of the billing period, a total of 24 days. With your approval, the prorated refund will go back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I tried to get into the account and it wouldnt let me its not my fault you did not do your job 
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we are seeing that your husbands account was started on...

5/9/2017 and was connected with numinous devices. The last connectivity on his account was on 6/4/2017. We would be willing to give you 7 refunds of $19.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we show the PPV fights were ordered on 12/30/2017. Once a PPV...

fight has been ordered, it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com for step by step instructions.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is cancel the account immediately and refund the...

disputed charges of $64.78. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We do apologize but after further review of the account, unfortunately your area is not eligible to receive the specific local channel. We can...

issue you a refund once the [redacted] device is returned.For instructions on returning your equipment, please go to support.[redacted].com or you can also contact [redacted] customer service at [redacted] in regards to returning your [redacted].If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account was set up on January 6, 2018 with a promotion for a free [redacted] TV Stick prepay...

bundle and not a 7-day free trial.  That promotion required you to prepay for the first two months of Sling TV.  We have sent a Promotional code for the [redacted] TV Stick to your email address.Based upon the issuing you the promotional code for your free [redacted] TV Stick, we will be unable to issue a refund.  Your account has been canceled as of January 8, 2018.  You can continue using your Sling TV service for the remainder of your prepaid two months of service until March 6, 2018.Sincerely,Sling TV Customer [email protected]

Hello, [redacted],We apologize for the inconvenience that this has caused you. After reviewing your account we have set it to cancel at the end of the prepaid billing cycle to avoid any additional charges to your card. You will be able to continue to use the services until July 26, at which...

point your account will be fully cancelled.Unfortunately, we are unable to replace the offer and refund the charge on your account to your card at this time, as our coupon offers cannot be exchanged for other offers. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I cancelled prior to the seven day trial period. We agreed to have the 7 day trial and if I was Unsatisfied with services I could quit. I was unsatisfied and now you aren’t holding up your side of the agreement. This sounds like a scam to me. Get people to sign up and take there money regardless of what happens. That’s what this is.
Sincerely,
[redacted]