Sling TV L.L.C.

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account which we have identified and cancelled to avoid any additional charges. We would like to offer you a refund of $24.99 for each charge in September, October, and November. Should you accept, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
My account was under c[redacted].com - my work email address.  My apologies.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account we do see on 04/13/2018 the account was set up with a 7 day free trial; on...

04/14/2018 the free trial was cancelled. On the same day the account was reactivated on a month to month subscription and continued to be billed till cancelled completely on 02/14/2018. What we can go ahead and do is refund the rest of the disputed charges totaling $179.91, not including the refund we processed on 02/14/2018.  If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer to cancel your account immediately and provide you the refund of $42.28. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing the account we will be unable to refund the charges since on October 22, 2017 the two month...

prepay device bundle promotion was selected at sling.com.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],We will be unable to refund any additional charges for the services on this account as we have your canceling of the account after the charge. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.We are sorry to hear your internet speed is not fast enough for our services. You stated that this is not clear on our website, we do outline this in our terms of use at sling.com/terms-of-use  section 8 paragraph c. it states that internet speed is your sole responsibility.   Please let us know if you have any further questions or comments. Sincerely, Sling TV Customer Escalations [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer a full refund in the amount of $99.99. If you are amenable to this offer, please...

respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you.
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/12/22) */
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
Our records indicate that you were already refunded the requested amount of...

$78.34 on 12/7/15.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize, however, we are unable to locate an account with the information you have provided. We would...

like the opportunity to assist you in any way we can. Can you please provide us with the email address the account is located under?Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello ,
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
The channel MSNBC was on a free preview for the Olympics from 8/5-8/21. The MSNBC channel has always been in our World new extra for $5 a...

month we apologize for any confusing this has caused.

Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account we can offer you 39.98. If you are amenable to this offer, please respond to this e-mail with your acceptance....

Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I signed up for a 7 day free trial and I discontinued my use before the 7 days. I want a refund for the service I will NOT use. Ruko was sent back to sender
Sincerely,
[redacted]

Hello [redacted]  [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can set up your account with your gift cards and send a free [redacted]. Kindly respond to this e-mail with the following information so we may assist you in setting up your account: ·    - Card PIN number: this is the number displayed in the scratch-off section of your card after it has been scratched off ·    - Sling Programming you would like to be set up with: please go to www.sling.com to view our offeringsIf you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I am also asking for a credit since the service has been cancelled since last weekend. CNN is purple and I can't watch it. I have tried troubleshooting once every month-- not reliable. So, I am also asking for a credit for 3 weeks of unused service until early Jan 2017. Thank you for clarifying the other issue though. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling...

TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we would like to offer to cancel your account immediately with a full refund in the amount of $26.80. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately gift cards can not be applied for device offer and can only be applied towards the streaming service. If you like...

you can sign you up for a Device offer a [redacted] Premiere+. Currently, to get the 50% off [redacted] Premiere+ device offer promotion, you will be charged $49.99 for the [redacted] Premiere+ and $59.97 for the 3 month(s) of the Sling Orange service plus any applicable taxes. After the 3 month you can apply the gift cards for the month to month service.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 18, 2015/12/28) */
Subject: Revdex.com Case #[redacted] Response
Body:
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble,we would be...

happy to offer you a refund for your 3 months of service, provided documentation of successful return of your device included from the original bundle. If you are amenable to this offer, please respond to this e-mail with your acceptance.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]
ref:_00DE0eknm._500E0QX90f:ref

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $88.98. If you are amendable to this...

offer, please respond with your agreement and at that time the account will be cancelled effective immediately and $88.98 will be processed back onto the credit/debit card on file in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com