Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We cannot provide the information requested as the information you are seeking is privileged. We show no evidence of fraud on the account and our records indicate the PPV's and VOD's were ordered from the account. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $118.98. If you are amenable to this offer, please respond to...

this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed the details of the complaint and have researched all the available...

information but we have been unable to locate any account with charges with this information. We have reached out to you directly by email previously regarding this issue but have not received any response. So we can further investigate this issue, can you please provide some additional information: ·         The first and last name on the credit/debit card which was charged ·         The name of the bank the card was through ·         The credit/debit card type (MasterCard, Visa, etc.) ·         Any possible emails an account may have been under.   We will use this information to further research your case. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer you $24.99. If you are amenable to this offer, please respond to this e-mail with your...

acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Revdex.com:
My account was under c[redacted].com - my work email address.  My apologies.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to add the grandfathered services with the price of $19.99. We...

would need to reactivate your account to process the change. There will not be any additional charges for this since you have already paid for the month. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Complaint: [redacted]
I am rejecting this response because: That's not the amount owed. You billed me up trough December.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.  At this point your account has been set to cancel at the end of your current cycle on 5/30/2017 to stop any future payments...

from being taken.At this time, we are unable to refund the charges on the account. There was an equipment order on your account which is either en route to, or has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to [redacted]Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the case there is no proof that this account was cancelled in February. For your trouble, we can offer you...

a refund in the amount of $42.78. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize, however, we are unable to locate an account with the information you have provided. We would...

like the opportunity to assist you in any way we can. Can you please provide us with the email address the account is located under?Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Initial Business Response /* (1000, 18, 2015/12/28) */
Subject: Revdex.com Case #[redacted] Response
Body:
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble,we would be...

happy to offer you a refund for your 3 months of service, provided documentation of successful return of your device included from the original bundle. If you are amenable to this offer, please respond to this e-mail with your acceptance.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]
ref:_00DE0eknm._500E0QX90f:ref

Hello ,
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
The channel MSNBC was on a free preview for the Olympics from 8/5-8/21. The MSNBC channel has always been in our World new extra for $5 a...

month we apologize for any confusing this has caused.

Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Complaint: [redacted]
I am rejecting this response because: I have contacted the Sling TV again and was advised that tech support needed additional information and was unable to eesolve my issue without the additional information. They advised me that I needed to contact them in order to provide them with this additional information. I have contacted my bank to dispute these charges as well as I am contacting a consumer protection lawyer. 
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that the overcharges for the extra packages have caused you. After reviewing your case, we show that you were overcharged on October 16 and November 6 for a total of $36.83. We will be happy to refund the $36.83 charge to you. That refund will appear back onto the credit/debit card on file within 5-7 business days. Even though we are unable to offer a permanent price for the Sling Blue package of $19.99, we would be happy to offer you a $10.00 credit towards your bill for your next six billing cycles. If you are amenable to this solution, please respond to this e-mail with your agreement, or call our customer service line to have the offer applied to your account. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com[redacted]

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately gift cards can not be applied for device offer and can only be applied towards the streaming service. If you like...

you can sign you up for a Device offer a [redacted] Premiere+. Currently, to get the 50% off [redacted] Premiere+ device offer promotion, you will be charged $49.99 for the [redacted] Premiere+ and $59.97 for the 3 month(s) of the Sling Orange service plus any applicable taxes. After the 3 month you can apply the gift cards for the month to month service.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I am also asking for a credit since the service has been cancelled since last weekend. CNN is purple and I can't watch it. I have tried troubleshooting once every month-- not reliable. So, I am also asking for a credit for 3 weeks of unused service until early Jan 2017. Thank you for clarifying the other issue though. 
Sincerely,
[redacted]

Hello [redacted]  [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can set up your account with your gift cards and send a free [redacted]. Kindly respond to this e-mail with the following information so we may assist you in setting up your account: ·    - Card PIN number: this is the number displayed in the scratch-off section of your card after it has been scratched off ·    - Sling Programming you would like to be set up with: please go to www.sling.com to view our offeringsIf you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
$39.98 will be refunded back to your credit/debit card and should appear on
your statement in 5-7 business days. Any additional charges disputed...

must be
addressed with your bank or other financial institution.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer [redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account we can offer you 39.98. If you are amenable to this offer, please respond to this e-mail with your acceptance....

Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com