Sling TV L.L.C.

Hello [redacted] , We apologize for the inconvenience that this has caused youWe have cancelled the account in question to avoid future chargesUnfortunately, we will be unable to refund any additional charges for the [redacted] package on this account as we have no record of a prior attempt to cancel the [redacted] packageIf you have any such record or evidence, please email a response to [email protected] with it so we can reconsider your casePlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: This response does nothing to resolve my complaintSling TV has a hard policy that all PPV purchases are non-refundableWhile this may be the company's policy, it equates to terrible customer service and completely flies in the face of putting their customers first.As I said in my previous communication, I initially believed that my 5-year-old son had accidentally ordered the PPV eventHowever, after conducting online research, I found clear examples (ATTACHED) of other Sling TV customers who have complained about being charged for PPV events they did not orderIn fact, one of the online complainants was charged for the same PPV boxing match that I was on nearly the same date that my account was chargedI've attached these complaints and would appreciate it if you would review themAdditionally, Sling TV says they require two-step authentication on their PPV purchases as if that is a reason to charge me for something I did not orderWhat I know, without a doubt, is that I did not order the PPV event that I was charged forI have never ordered a PPV event from Sling and did not take part in any type of two-step authentication for the SeptPPV purchaseAgain, I am open to the possibility that my 5-year-old son accidentally purchased this PPV eventHowever, I think that if that were the circumstance that Sling TV should be willing to refund my moneyHowever, based on my online research (documents are attached) I have doubts that my son made the PPV orderInstead, I think I was charged erroneously by Sling for this PPV eventEither way, I believe I am entitled to a refundSling TV's policy regarding PPV events is ridiculous and it amounts to terrible customer service Sincerely, [redacted] ***

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello, [redacted] ***,We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges$will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to cancel your account immediately with a full refund in the amount of $If you are amendable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing we would like to offer you a refund in the amount of $once the device has been returnedThe Roku Streaming Stick will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As a one time courtesy we would like to offer the refund of $26.34, cancelling your account immediatelyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: it does not change the facts that the ad itself is targeted to people who can not use it and that the ad does not state that it can not be used with other promotionsAgain, this is advertising, I want the ad changed Sincerely, [redacted]

Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueYou had a duplicate account under a different e-mail which we have identified and cancelled to avoid any additional chargesThe disputed charges we can refund back to your Credit/Debit card are $because this is the only charge we have takenIf you agree to this please respond with your acceptancePlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have located a possible account, however the credit/debit card on the account does not match the information providedWe have reviewed all previous communication regarding this issue, however information for only credit/debit card has been providedAs the potential account does not match the information provided we will be unable to verify that this is the correct accountPlease provide the additional information requestedIf you do not feel comfortable providing this information through the Revdex.com, please send an email directly to [email protected] so that we can further research this billing issue Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com Tell us why here

Complaint: [redacted] I am rejecting this response because: they account was recorded as cancelled however they did not cancel the accountSomeone clicked on the service and they will not refund me the rest of my money because of errorFor example if I cancel cable television and they cable company does not turn off my service who's fault is it if someone's turns on the tvNot mineI will be happy to hire an attorney and add that to my law suit If they reject this black and white explanation please have them provide official name and address for me to forward on Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's frustrating that this disputed amount ($78.87) was incorrectly taken out of my account in the first place Hours of my time spent in trying to get that refunded, nearly two months that money has NOT been in my account, and a generic message of offering me the $which is all I wanted in the first place SlingTV's customer service is abysmal Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we would like to offer to cancel your account immediately and refund you for months of service in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records indicate the account is cancelled effective immediately with the refund issued in fullPlease respond to this email confirming if the issue was resolvedPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] ***, The disputed charges will be refunded back to your Credit/Debit card and will appear on your statement in 5-business daysPlease let us know if you accept this offer or have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here

Hello, [redacted] ,We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueYou had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional chargesTwo charges totaling $will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institutionPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Complaint: [redacted] I am rejecting this response because: The activity was logging on to see why it was not canceled Sincerely, [redacted]

Hello [redacted] , We apologize for the inconvenience that this has caused youThe device you have cannot be returned we apologize for any confusion on thatWe can refund the programming charges of $and you will be able keep the device at the discounted rate you purchased itPlease let us know if you accept this and have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing the case there is no proof that this account was cancelled in FebruaryFor your trouble, we can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the [redacted] fight was ordered on 9/10/Once the [redacted] fight is ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the accountIf someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledge.To prevent any unauthorized orders from happening, visit our website at help.sling.com and view our articles on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]