Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate the account was cancelled effective immediately and a full refund issued on 2/19/2018...

for $38.99. We would like to offer to refund an additional 7 months for a total of 8 months. If you are amendable to this offer, please respond with your agreement and at that time we will process the refunds. Please be advised the refund process will take two days due to the refund amount. Refunds are processed back onto the credit/debit card on file in 5-7 business days when issued. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated this issue and we see that you signed up for the 7 day free trial with Sling Orange, Comedy Extra and Lifestyle...

Extra Service(s) on 4/29/17 at 11:17 PM EDT, and then canceled service on 5/7/17 at 4:23 PM EDT.   After 7 days the account automatically goes to the monthly subscription and you were charged for the monthly amount $29.99 on 5/6/17 at 11:17 PM EDT.  We can offer you $24.99 for the remainder of the month. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you.The disputed charges of $108.00 for the extra packages ordered in error on the Walmart promotion have been refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please...

let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.    Looking at your account we also see that you were watching the Sling TV service on your [redacted] Fire device on 11/19/2017 which was after you were charged for the month. We are not seeing any attempt at cancellation other than when you canceled on 11/16/2017. You were charged for the services on 11/14/2017 for the month. Unfortunately Sling TV is a prepaid non-refundable TV service so we would be unable to issue a refund at this time   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We will be unable to refund any more charges for the services on this account. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to offer to expedite the shipping of the [redacted] Express and extend your...

renewal date for an additional 7 days. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], Thank You for responding to your recent Revdex.com complaint regarding your Sling TV Service.  Upon further review we do see that there was no connectivity since December.We will refund you an additional $124.95. If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Dear Mrs. [redacted]: On March 12, 2018, we received your correspondence, dated March 8, 2018, filed with the Revdex.com. You said that you signed up for a seven-day free trial for Sling TV on February 17, 2018. Once you downloaded the application and tried to log in, it said that you...

didn’t have an account. You then resubmitted your information and you were able to log in and use the service. On the last day of the free trial, you tried to cancel the service, but you could not, so you contacted customer service. They informed you that there were two accounts setup, but one had a misspelled email address. You requested that both accounts be canceled on February 22, 2018. On March 8, 2018, you noticed a charge on your credit/debit card for $22.04. When you contacted customer service about this charge, you were informed that the duplicate account was still active, and you are ineligible for a refund. Our records indicate the duplicate account was canceled and the $22.04 refunded on March 8, 2018. Please allow seven business days for processing. If there are further questions or concerns about this issue, please feel free to contact us at [email protected].   Regards,       Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-7 business days. Please...

don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we would like to offer to cancel your account immediately and refund you for 3 months of service...

in the amount of $96.27. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not feel is right that you allow child to create accounts and also because the service was cancelled on his phone and for wathever glitch reason in the system you did not received until I made an earlier complaint with your chat support. You can cancel the access as of immediatelly and I guess to be fair for both parties charge me for the period from 28th - Nov 1st 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we show you were charged a total of $48.58. On 5/20/2017 you received 2 refunds in the amounts...

of $5.00 and $21.59. For your trouble, we can offer you a refund in the amount of $21.99. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The email account I used was [redacted] please get back to me ASAP when found 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate the account is cancelled effective immediately with the refund issued in full. Please respond to this email...

confirming if the issue was resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because: they account was recorded as cancelled however they did not cancel the account. Someone clicked on the service and they will not refund me the rest of my money because of error. For example if I cancel cable television and they cable company does not turn off my service who's fault is it if someone's turns on the tv. Not mine. I will be happy to hire an attorney and add that to my law suit.   If they reject this black and white explanation please have them provide official name and address for me to forward on. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account and the call we will be able to refund the disputed charges once the device...

has been returned. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. We do not create return shipping labels as we generally do not refund prepaid service and is shipped from our partner company. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I could not get the contact info to cancel the 1 wk trial on time.  Only used the service once, for about 1 hour on the day I signed up for the free trial.  Logged back on a week later for the sole purpose of finding out how to cancel service.
Sincerely,
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional charges. Two charges totaling $39.98 will...

be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we would like to offer to cancel your Sling TV account immediately and refund you for 3 months of service in the amount of $96.27. This will be refunded back to the credit/debit card originaly charged. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]