Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because:
I have refused the package and it has been sent back.
Sincerely,
[redacted]

unacceptable response and if it wasn't part of the free trial then why did it show as a trial at checkout? Also why didn't charge my card immediately if that was the case? Also when contacting a supervisor about this issue they hang up on me? When you goto checkout with that promo and add channels it says included in the trial and will not be charged until the trial is over. It even shows in the screenshot.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

If there are further questions or concerns about this issue, please feel free to contact us at [redacted].   Regards,    Sling TV Customer Escalations [redacted]  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.When we cancel the account in question you are given an email confirmation about the cancellation. This email will contain information about the cancellation and when the account will be cancelled. If you have received this email confirmation please forward a copy of the email so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.We have investigated and found that there was no connectivity on the account  since 3/23/17.  We can offer you $89.96. If you accept...

this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account, we show that your services renewed on 10/19/2017 and was canceled on...

10/22/2017. The services have been utilized as of 10/23/2017. At this time, we will not be able to issue a refund on your account. Please be advised that Sling TV is a pay in advance, non-refundable service. Please review our Terms of Use here: [redacted] You will continue to have access to your service until the end of the billing cycle on 11/19/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns.  Regards,  [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.
Sincerely,
[redacted] And [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. After reviewing your account the free trial was cancelled online on August 20th and the account was reactivated with the...

$20.00 credit promotion and at that point your credit/debit card was billed.We can offer you a refund in the amount of $86.73. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we would like to offer to cancel your account immediately with a...

full refund in the amount of $20.72. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have located and canceled  the account at end of service to prevent additional charges. We are unable to provide a refund, as Sling cannot validate or invalidate fraud claims. Contact your bank, and any individual with access to your card information immediately if fraud is suspected. To resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediately. At a minimum, request that all new purchase transactions be blocked on your card until further notice.  Please don't hesitate to respond with any questions you may have concerning your case.  Regards, [redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you.The disputed charges of $3.17 for the movie [redacted] have been refunded back to your credit/debit card and should appear on your statement in 5-7 business days. We would like to offer you a month...

free of service for the inconvenience and frustration you faced. Simply contact us at [email protected] to take advantage of the offer.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. We have cancelled your account at the end of cycle on August 23, 2017 to avoid any future charges.We will be unable...

to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 19, 2015/12/11) */
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
We have been unable to locate an account with your e-mail address that has any charges associated...

with it. To further review your case, we will need you to send us the e-mail address on the account in question, the first 6 and last 4 digits of the card on the account, and the date and exact amount of the last charge to the account. Please also attach a statement showing the last 4 digits of your card and the amount of the charge(s) in dispute.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
[redacted]

Complaint: [redacted]
I am rejecting this response because:the company is in no way trying to resolve this matter this response from them is the same exact letter they have sent each time I want them to actually do the right thing and refund the money they took
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we would be willing to cancel your service immediately and issue...

you a full refund.   If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.When signing up for services on the website if a prepaid credit/debit card is being entered it will inform...

you we do not accept prepaid cards and you can buy a Sling TV Gift card to start up an account. On help.sling.com when looking up information on Gift cards are article “How does my Sling TV Gift card work?” it does state Gift cards cannot be used toward prepaid promotions. We apologize for any confusion this has caused and have forwarded your feedback about the website. With Sling TV only one promotion can be used at a time and Gift cards are a promotional offer they cannot be used during the same time. As your account is paid up till 05/14/2018 at 06:38 PM EDT with the 3 month prepay promotion, what we can do for you is cancel the account at end of the billing cycle to avoid future charges on the card on file. Once the account is cancelled completely you will be able to add on the Gift cards. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We have received your Revdex.com complaint. We apologize for the inconvenience that this has caused you.  $39.98 will be refunded back to your credit/debit card andshould appear on your statement in 5-7 business days. Please let us know if you have any further questionsor...

comments. Regards, Sling TV Customer Service 1-888-893-9069

Hello, [redacted]We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. A total of $63.57 will be refunded back to your...

credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. We would also suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] 
[redacted]