Smartfares

To Whom it May Concern,
We understand their frustrations. In looking at the two records I show they did not charge a name change fee at all
If the passenger calls within hours we generally can change the name with a nominal fee.
However once hours has passed it is up to the airlines
Generally they charge $75.00. Depends on the airlines. All tickets are non refundable after hours. Again, airline rules not ours
I will reach out to Ms*** to try to explain
Please feel free to contact me directly with any further questions
*** ***
LBF Travel
***
858-429-7599-ext ***

Revdex.com,
As a courtesy, I have refunded the $refund penalty imposed by our company to refund these ticketsIn regards to the refund itself, generally airline tickets are non-refundableIn the case that the airline ticket is able to be refunded, there are penalties from the
airline, which can be quite largeThis customer had four airline tickets that were $eachPlease have the customer confirm the amount of the refund she receivedAgain, I have refunded the penalty from our sideWe have no say over the airline penalties involved with refunded ticketsRegards,
*** ***
LBF Travel, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, only if it does, will consider this complaint resolvedThank you so much with your help in resolving this matter
Regards,
*** ***

VERY poor business practices advertising, poor customer care , would not answer email requests nor phone calls Made statements which they did not follow through about Very terrible company practices

I have resolved my dispute with the smartfaresThey have horrible customer service and I didn't get exactly what I wanted, but you can close the complaintThank you for your help.*** ***

Tell us why hereI have researched Mr*** complaint. When you request to use multiple credit cards it can be a problem
Most websites will not allow it as they do not have the technology. I am sure the airlines direct will not allow
it. Mr. *** was given a quote of $1770.00. He requested we run $on one card$on another card and the remaining $on the third card
We were able to run the 1st cards for $and $480.00. When the agent tried to run the remaining $the credit card declinedHe said he had no other cards to use. When he realized he did not have enough to cover the trip the previous charges were voided. This is a problem with the credit card companyNot us.
We understand Mr*** frustration. However this was unavoidable. The funds will go back to his account generally within 7-business days if not before. This could not have been avoided. I find we did nothing wrong in this situation and were only trying to help him
We could not have issued the airline tickets without charging the full amount

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am requesting the full refund of the $charged to my card. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
because this flight exist with plenty of sears I was able to book the same flight paying instead of *** *** with *** I mention this incident with other passengers they make a reservation on may I did it may and they paid from the same flight *** and ways *** Smartfares has a lot of complains against them is not a good company they shouldn't be in business

Please find attachment showing her quote. She was quoted in both Australian dollars and USD. Quote in AUD 2353.65. USD quote $The attachment came from Ms***directly.
I do not show she was
over charged. We refunded the $difference as a courtesy

My credit card has received a refund of $for the tickets after they started a disputeWe can close the complaint currently. I would say though, that my complaint was partially resolved as the desired settlement was for $+ $1310.Thank you for helping.***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted American Airlines prior to contacting smart fare and they informed me that it was the agencies responsibility to inform us of the changes madeI have attached the Airlines response aboveI expect the business to take responsibility for the negligence and attempt to amend there error rather than just brush this under the rug.]
Regards,
*** ***

I spoke with Ms*** directly. We were able to book her on alternative dates for at a decent cost
I personally working with Ms*** and feel this has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
/>
Regards,
*** ***
This response is only an itinerary and a total chargeWe need a breakdown of the charges in order to determine if we paid the fees for the infant who traveled with the two adults who did not require a ticketThe entire issue is whether the fees were paid to both the travel agent and again to the airline at the time of departureWithout a breakdown of what the total charges covered, we cannot prove to the airline that we were double charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have been back and forth with Ms***. I forwarded to her both emails she received showing tickets non refundableWhich she checked agreedI explained to her I am still working with my team. *** has left her a voice mail to discuss as well

Revdex.com,Everything on this reservation was fineOur supervisor, ***, did a conference call with the customer and the airline on 10/6/and confirmed that the tickets were issued and validThey said it may take hours for the airline system to updateIt appears this complaint was filed the same
dayEverything should have been resolved as the tickets were valid and we sent the customer a confirmation with valid ticket numbers.Regards,
*** ***Senior Executive AdministratorLBF Travel, Inc