Smartfares

emailed Mr ***,
We advised we submitted refund for taxes of $as well as $fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had to get to vice president peter to speak about it
They said they are working on it, however I am still waiting
Regards,
*** ***

Revdex.com,
A check in the amount of $was mailed to this customer on 3/10/Please have the customer confirm that they received it
Regards,*** ***
Senior Executive Administrator
*** *** *** * *** * *** *** ***
*** ***

I thought I already responded to this. Refund was submitted and processed
Refund Information
Refund Transaction ID
***
Refund Amount
$USD
Refund Status
Settled
Refund Date
03/17/09:PM CDT
Ms*** was advised on March refund processed

I have confirmed Ms*** refund has been processed. Refund of $processed on Aug 14, 2017. It appears they were waiting for the airlines to refund one of the tickets before we could refund the clientI have emailed Ms** with her refund information. I have also
advised her to contact me directly has I have some questions regarding her booking

She has been given instructions on how to correct her name
We consider this case closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
The business has asked for more informationIt has asked for details of the hotel bookings it issued1/ The Hotelwiz confirmation code is *** and the hotel confirmation numbers are *** and ***This is for nights for two people at the *** *** hotel at Suffern - Mahwah New York from January 2nd 2/ The Hotelwiz confirmation code is *** and the hotel confirmation numbers are *** and ***This is for one night for two people at the *** *** at Suffern - Mahwah, New York on December 22nd The business already has this information having been previously supplied with it and having issued the references at the time of booking on July 14th *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response of this company is a classic avoidance of responsibilityThese parasites did absolutely nothing for me before, during or after the incident.As it is clear that these sm will do nothing, I demand extending this complaint to all of the parties involved especially AeromexicoAs Aeromexico is a foreign corporationI would like the help of Revdex.com in persuing this matterI demand an apology as well as a refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowmy complaint against smartfairs#*** was never completly handled and now it has been closedi was reimbursed 693.?? , and received message that two additional payments were being sent in ten to 15,days both aroundand I never received yet
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They refer to themselves as a reservation center not travel agency- and do not disclose agent fees, making it a bait and switch or lying to the public- unfair to us the consumers I want a full refund and don't want to deal with them ever again If you Google LBF travel you will find a website of pissed off consumers It is a known fact they operate this way I'm not sure why they are even listed through Revdex.com to start with I have tried repeated times to talk or negotiate with without any success- their answer is that it's not an agent fee, that it's part of the ticket price That is a flat out lie- I have reached to Air Canada and was advised that Lbj travel buys bulk tickets then resale for higher prices plus a few I was never told about this fee otherwise I wouldn't be dealing with this As a consumer I am left without my rights of services not delivered and chargedI want a full refund
Regards,
*** ***

I spoke to Ms*** personally. I apologized for her frustration and explained that it was a misunderstanding on our agents side
We refunded the $fee to change the name. Also as a one time courtesy refunded an additional $back to her credit card
We feel this case has been resolved
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI had to get to vice president peter to speak about it
They said they are working on it, however I am still waiting
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.(I do not trust this companyI trusted them before in the hopes they would make good their services and they didntI wasted hours upon hours sitting in parking lots on hold with no response and I had to call back just to be put on hold againI could have spent more time with my familyI refuse to accept this resolution A round trip ticket for me would be acceptableSo I can spend the lost time with familyI almost missed my flight because of your companyEven the agent I worked with who was a supervisor sat on hold for a long period of time to get me on the flightIf it were you, what would satisfy you??? I had people who were rude and disrespectful and it wasnt even my faultIt was your company'sYet im the one who is getting the shaft on this deal...why???)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhat I booked with SmartFares was a roundtrip ticket with *** Airlines. They offered me equivalent tickets with United Airlines. United Airlines' fares are in general $lower than *** Airlines' fares for the same routing. This is bait and switchSmartFares put the burden on their customers to micro-manage what they are supposed to do in that their customers have to constantly check if the tickets are issued or not. By locking you in as a prospect through getting your credit card information, it is less likely that you will book with other travel agencies in the event where the fares that they offered increases because the original reservation is "canceled by the airline"
Regards,
*** ***

We are very sorry for any inconvenience or frustrations
Please have Ms *** contact me directly. I will be happy to assist her. 858-429-ext *** *** ***
Possibly there was not an supervisor on the floor when Ms*** called

I (foolishly) made an airline reservation through this company advertising a very good price After several hours, I had not received a confirmation or any information on the reservation, and was not able to find a reservation I then booked on another airline After that, I found that they had charged my credit card for a reservation, and that there was a flight reserved I called the company several times both the day of the reservation and the next day to cancel, and they assured me that the flight was cancelled and that I wouldn't be charged They were extremely rude to deal with
In checking online, there was still a reservation and I was still being charged Finally, I got a written confirmation of cancellation, and they have subsequently continued to charge my credit card for the full amount

I understand feeling frustrated. I believe this was a case of misunderstanding. I will listen to the call. If I determine *** *** was misled we will refund the $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I just got note indicating that you and lbftravel did not receive the requested information regarding this complaintAs per the thread below I provided the requested information in 10/to LBF travel and on 10/to youI am re-attching the documents to this threadAs far as I understand the case is headed for arbitration on 1/I filled out the attached formSo in a nutshell the original ticket price as per the 'confirmation' for the ticket that was never issued was $(as per the e-mail from 8/below)Because LBF refused to honor the price this confirmed ticket that was never issued we had to buy tickets for $3,for a next day departure (see attached cc statement and flight confirmation) go back home and depart on the next dayI am expecting a refund for the difference i.e$After explaining the situation to *** LBF went mute and falsely claimed (as per the arbitration document) that I did not provide the requested information.Please let me know if you need any further informationKind Regards***
Forwarded conversationSubject: Fwd: Revdex.com Complaint ID ID *** | Fwd: Confirmation of Reservation------------------------From: *** *** Date: Wed, Dec 17, at 10:AMTo: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Oct 20, at 6:PMSubject: Revdex.com Complaint ID ID *** | Fwd: Confirmation of ReservationTo: ***
Hi ***,
Below the confirmation e-mail I received from your company for my flight to Stuttgart, GermanyAttached the credit card statement and the confirmation for the flight we had to take in lieuPlease note that the credit card is a Canadian credit cardThe actual amount of US $3,is in the small print under 'Agent Fee'Kind Regards
***
---------- Forwarded message ----------From* *** Date: Tue, Aug 12, at 6:PMSubject: Confirmation of ReservationTo: "***@MYPOCKETXP.COM"
Dear ***,
As per our conversation, we have confirmed your reservation as requested belowReservation 6-Digit Reference Code: ***
Travelers:
1) *** ***
2)***/*** *** ***
3) ***/***
Itinerary:
DELTA AIR LINES 26AUG SAN FRANCIS CA ATLANTA GA 845A 436P
DL TUESDAY SAN FRANCISCO HARTSFIELD JAC
DELTA AIR LINES 26AUG ATLANTA GA STUTTGART 535P 840A
DL TUESDAY HARTSFIELD JAC STUTTGART AIRP 27AUG
DELTA AIR LINES 02SEP STUTTGART ATLANTA GA 1015A 243P
DL TUESDAY STUTTGART AIRP HARTSFIELD JAC
DELTA AIR LINES 02SEP ATLANTA GA SAN FRANCIS CA 430P 654P
DL TUESDAY HARTSFIELD JAC SAN FRANCISCO
Grand Total: Tickets - $Please review your trip details for name spelling, travel dates, and timesContact us immediately with any errors or discrepancies at 1-888-666-6563, or you may [email protected] or corrections may not be possible outside of 24hours of when originally purchasedTickets are Non-Refundable, Non-Transferable, and changes are subject to penalties and fare increaseWe value your business and look forward to serve with your travel needs in near futureRegards,
***
Sales Executive (Extention:- ***)Ph: 877-251-1691 International : +858-256-7282 Fax: 888-331-***@travelerhelpdesk.com
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