Smartfares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had to get to vice president peter to speak about it
They said they are working on it, however I am still waiting
Regards,
*** ***

Revdex.com,Everything on this reservation was fineOur supervisor, ***, did a conference call with the customer and the airline on 10/6/and confirmed that the tickets were issued and validThey said it may take hours for the airline system to updateIt appears this complaint was filed the same
dayEverything should have been resolved as the tickets were valid and we sent the customer a confirmation with valid ticket numbers.Regards,
*** ***Senior Executive AdministratorLBF Travel, Inc

Revdex.com,
A check in the amount of $was mailed to this customer on 3/10/Please have the customer confirm that they received it
Regards,*** ***
Senior Executive Administrator
*** *** *** * *** * *** *** ***
*** ***

I have been back and forth with Ms***. I forwarded to her both emails she received showing tickets non refundableWhich she checked agreedI explained to her I am still working with my team. *** has left her a voice mail to discuss as well

I have confirmed Ms*** refund has been processed. Refund of $processed on Aug 14, 2017. It appears they were waiting for the airlines to refund one of the tickets before we could refund the clientI have emailed Ms** with her refund information. I have also
advised her to contact me directly has I have some questions regarding her booking

I spoke to Ms*** personally. I apologized for her frustration and explained that it was a misunderstanding on our agents side
We refunded the $fee to change the name. Also as a one time courtesy refunded an additional $back to her credit card
We feel this case has been resolved
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response of this company is a classic avoidance of responsibilityThese parasites did absolutely nothing for me before, during or after the incident.As it is clear that these sm will do nothing, I demand extending this complaint to all of the parties involved especially AeromexicoAs Aeromexico is a foreign corporationI would like the help of Revdex.com in persuing this matterI demand an apology as well as a refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowmy complaint against smartfairs#*** was never completly handled and now it has been closedi was reimbursed 693.?? , and received message that two additional payments were being sent in ten to 15,days both aroundand I never received yet
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They refer to themselves as a reservation center not travel agency- and do not disclose agent fees, making it a bait and switch or lying to the public- unfair to us the consumers I want a full refund and don't want to deal with them ever again If you Google LBF travel you will find a website of pissed off consumers It is a known fact they operate this way I'm not sure why they are even listed through Revdex.com to start with I have tried repeated times to talk or negotiate with without any success- their answer is that it's not an agent fee, that it's part of the ticket price That is a flat out lie- I have reached to Air Canada and was advised that Lbj travel buys bulk tickets then resale for higher prices plus a few I was never told about this fee otherwise I wouldn't be dealing with this As a consumer I am left without my rights of services not delivered and chargedI want a full refund
Regards,
*** ***

She has been given instructions on how to correct her name
We consider this case closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
The business has asked for more informationIt has asked for details of the hotel bookings it issued1/ The Hotelwiz confirmation code is *** and the hotel confirmation numbers are *** and ***This is for nights for two people at the *** *** hotel at Suffern - Mahwah New York from January 2nd 2/ The Hotelwiz confirmation code is *** and the hotel confirmation numbers are *** and ***This is for one night for two people at the *** *** at Suffern - Mahwah, New York on December 22nd The business already has this information having been previously supplied with it and having issued the references at the time of booking on July 14th *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI had to get to vice president peter to speak about it
They said they are working on it, however I am still waiting
Regards,
*** ***

We are very sorry for any inconvenience or frustrations
Please have Ms *** contact me directly. I will be happy to assist her. 858-429-ext *** *** ***
Possibly there was not an supervisor on the floor when Ms*** called

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhat I booked with SmartFares was a roundtrip ticket with *** Airlines. They offered me equivalent tickets with United Airlines. United Airlines' fares are in general $lower than *** Airlines' fares for the same routing. This is bait and switchSmartFares put the burden on their customers to micro-manage what they are supposed to do in that their customers have to constantly check if the tickets are issued or not. By locking you in as a prospect through getting your credit card information, it is less likely that you will book with other travel agencies in the event where the fares that they offered increases because the original reservation is "canceled by the airline"
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.(I do not trust this companyI trusted them before in the hopes they would make good their services and they didntI wasted hours upon hours sitting in parking lots on hold with no response and I had to call back just to be put on hold againI could have spent more time with my familyI refuse to accept this resolution A round trip ticket for me would be acceptableSo I can spend the lost time with familyI almost missed my flight because of your companyEven the agent I worked with who was a supervisor sat on hold for a long period of time to get me on the flightIf it were you, what would satisfy you??? I had people who were rude and disrespectful and it wasnt even my faultIt was your company'sYet im the one who is getting the shaft on this deal...why???)
Regards,
*** ***

I (foolishly) made an airline reservation through this company advertising a very good price After several hours, I had not received a confirmation or any information on the reservation, and was not able to find a reservation I then booked on another airline After that, I found that they had charged my credit card for a reservation, and that there was a flight reserved I called the company several times both the day of the reservation and the next day to cancel, and they assured me that the flight was cancelled and that I wouldn't be charged They were extremely rude to deal with
In checking online, there was still a reservation and I was still being charged Finally, I got a written confirmation of cancellation, and they have subsequently continued to charge my credit card for the full amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I understand feeling frustrated. I believe this was a case of misunderstanding. I will listen to the call. If I determine *** *** was misled we will refund the $

I have communicated with Ms***. I explained this was our error. We have since refunded her the difference.This case has been resolved