Smitty's Restaurants

[redacted] This customer placed their order with Matt back in June of We delivered the item on and the customer signed for delivery stating the item had been inspected and was in good conditionWe have had no correspondence with the customer with her advising that there was a problem with the order until [redacted] when customer called in advising there were issues with the item, we sent customer warranty forms and have not heard back from her as of yet Customer disputed their transaction with their credit card and the dispute wa resolved in our favor.Guardian Warranty is an extra protection plan that we sell, we do not administer the plan and therefore would not be able to address any issues that the customer is having with them not speak to how they have advised the customer to resolve any issuesSharon M [redacted] Coleman Furniture

[redacted] This customer signed for the order being delivered in perfect condition at time of deliveryOnce the paperwork is signed clean, we have no recourse to go back to the delivery company, as the paperwork says that it was inspected and found to be in perfect conditionCustomer disputed with the credit card company, and they agreed that we followed all steps needed in this case.At this time, we can offer a $credit towards a future order as a courtesy for this customerWe cannot unfortunately swap the item or take it back at this point.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture will be arranging for the split delivery of the orderColeman Furniture will be contacting the delivery hub to make these arrangements immediatelyThe delivery company will be calling the customer today.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The couch is under a yr warrantyThe company didn't offer $160, they offered $to fix the arm cushion that started flattening out after months (warranty form filled out in Sept) uploaded email showing they offered $for the flattened arm rest, This was purchased in March **, delivered April **I have uploaded an email showing I'm asking when the couch is going to be delivered dated April **I called around to seperate companies and sent in the photos, no one is going to fix the arm cushion for $or lessThey offered $for seats that is clearly not used, that is collapsing and the corner piece, the backs are wobbly and are collapsing backIf no one is going to fix an armrest? for $150, who is going to bother with seats that are defectiveThe seats are not seats used by usIf I could send a video of how the back wobbles back and forth, I wouldYou can clearly tell in the imprints of the couch what seats are usedThere is myself, my daughter who just turned and my husband that is rarely home because he works jobs and my just turned yr old who obviously doesn't sit on the couchThis couch falling apart was brought up in Oct, for them to deny that there is anything wrong in JanA couch should not be falling apart after VERY minimal use in under months, that is not wear and tear.? ? I tried to upload photos of email correspondence but it wouldn't let me upload more than photos ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Missing parts have still yet to be delivered and no delivery time frame has been givenOver weeks and still no delivery of missing parts is unacceptableEspecially for an order that was already delivered late In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today Sincerely, [redacted] ***? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information To date, I’ve not received either Considering Coleman’s $offer for frustration, I’m requesting Coleman to consider an additional $for the blemished sections along with scheduling a re-install date If agreeable, would like to see the $credit/refund before scheduling the reinstall[redacted] Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] The customer placed their order with us on June **, 2016.? On June **, the customer was advised via a telephone call of a week ETA for their items.? The ETA is always to the local delivery company as we are not able to guarantee a delivery date until the items are at the local delivery company and inspected.? On July **, the customer contacted us and advised they no longer wanted to receive delivery of their items and wanted to cancel their order.? At that time the items had already arrived at the local delivery and as per our terms and conditions that the customer agreed to when they placed their order cancellation fees would apply.The delivery company would have been more than happy to schedule the customer when they returned from their vacation so as not to interfere with that and fulfill the order? Sharon M [redacted]

RevDex.com:I agree to both replacement itemsThey also promised a dollar refund on the morning of prior to actual delivery (See attached) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] This customer has disputed his order He disputed in September, dispute was closed in our favor and he disputed again just this week.Customer placed order on June **, and was advised items were back ordered until end of June In July customer was advised that a portion of their order was still on back order and would be released the week of July Items were delivered to the customer on 8/*.During delivery customer refused items as damaged and they were sent back to the delivery company Items were fully restored and customer refused to allow re-delivery.The customer was advised of the original delay in the order shipping and agreed to the wait There was not a month delay as customer has stated.Items are at the delivery company and have been ready to be re-delivered to the customer since early September.We can offer compensation, for a discount, but we do need to wait for merchant services to determine the outcome of the disputeSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Previously, I had been told by Coleman's that my bookcase was located at [redacted] , but my desk was not When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so I have been receiving erroneous information from Coleman's throughout this entire process At this point, I do not trust this company I just want a full refund of my money Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.? I will be looking for the money back in the account - I know its been a long haul here - Thanks Sincerely, [redacted] ?

[redacted] We have re-ordered the parts for this customer - once they arrive we will send a tech.Parts were originally sent from [redacted] on 415.We ordered Complete in/out back and RAF in/out arm for the recliner.Sharon M [redacted] Coleman FurnitureEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the reclinerEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the recliner

[redacted] A check from our NY office will be mailed today to the customer's home in the amount of $This will close out outstanding issuesOnce again, we apologize for the issues on this order, and we are pleased that we were able to come to a resolution on this.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customer is frustrated.? However, the item was delivered to the customer on 217.? All items have a packing slip attached to them as well as a label on the box.? Customer contacted us a month after delivery took place and advised that the item was not received and that she had received the wrong item.? As such we are unable to submit a claim for this order nor can we verify that the incorrect item was shipped? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The business promised that within hrs after my credit card company has processed removing my dispute, I would see credit on my cardEven after my credit card company has send a physical confirmation, ? I haven't seen the paymentThis company's practices are VERY questionable in the way they operateFor example, they use third party manufacturers, delivery companies and they have no control on when a delivery can be madeIn my case, part of delivery was made on Dec 23rd, after the order was placed on Nov ***, after repeated phone queries (majority? of them going to voicemail etc)Frankly, I accepted the $(which is conservative for the business) ? because now I am stuck with night stands and dresser that don't match the bed (not delivered) and I need buy one of my own? If the business can reimburse the amount $back on my credit card immediately and improve their business practices in future, I would consider the complaint resolved.? ? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved This is [redacted] my issue has been resolved I've received my refund from Coleman Sincerely, [redacted]

[redacted] Coleman Furniture understands the customer is frustrated regarding the delay in delivery for their order As there was some issues with locating their desk we have cancelled that part of their order and refunded them in full for the desk The customers bookcase is ready for delivery and the customer has been made aware of this The local delivery company is attempting to schedule their delivery and we are waiting for customer to scheduleSharon M [redacted] Coleman Furniture