Smitty's Restaurants

[redacted] Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved in a fair and equitable mannerWhen the customer accepted the delivery on 10/*/17, there were no issues notated at the time of deliveryThe customer proceeded to contact Coleman Furniture a few days later to report issues with the table and the leaf As a gesture of customer service, Coleman Furniture offered to schedule a certified furniture technician to assess the issues that the customer discovered after delivery The customer declined this offer and opted to have this furniture picked up and returnedThe customer was then provided with the outlined return terms that are outlined in the terms and conditions for ColemanFurniture.comSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has remedied this situation by absorbing the cost for new drawers which the customer has now receivedThese drawers were delivered directly to the customer on 10/19/and will resolve the issue at hand.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was? due to a mistake of? Coleman and one? of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day,? Coleman sent the repair part to fix the sofa to? some random address? I never provided and didn't notice? till the tech? got to? our home and asked if we had the repair part? in which? Coleman didn't even send it to them neither and? nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated? I would get? liquidating damages.? Coleman has taken TIMES its advertised? delivery dates stated, I will pay? the dollar fee when I send you? and pay? my invoice? for the days of missed work and backcharges for? Coleman incompetence to fulfill an order right and on time? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture has fully refunded this customer as of January, **, and customer was advised of such? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understand the customer is frustrated in regards to this delay The customer currently has their love-seat in their home and the parts needed to restore the remaining items have been shipped to the local delivery company The item is being restored to 100% manufacturer standards and the customer will be called shortly to schedule their delivery.Once the delivery is completed we will compensate the customer $100.00.Sharon M [redacted] Coleman Furniture

[redacted] ,We have worked with the customer, and made this gesture, even though the original order was filled as advertisedPlease have customer reach out directly to the head of customer care - Felice C [redacted] at ###-###-#### and reference this response - who will assist in getting this resolved for the customer.Thank youSharon M [redacted] Coleman Furniture?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Revdex.com, We sent a copy of the item we received as requested by [redacted] of Coleman furniture on May [redacted] but its not until June [redacted] that we again received an email from [redacted] of Coleman Furniture saying that after they reviewed our order confirmation, we in fact received the right item I sent an email to [redacted] asking about the fees so that I will know how much the fees they want to charge us but I never agree that we are wrong with our order I just want to return the wrong sectional they delivered to us.We have contacted Coleman furniture the same day we received the sectional which is May [redacted] but did not received any response from them until days later which is May **She sent us again an email on May ***, then last email is on June **We will not pay for any shipping fees or restocking fees for something that is not our faultWe have photos of the RAF Sectional & diagram that they USED to have in their website when we placed the order and now they have corrected photos in their website after we communicated with them but unwilling to admit their fault and give us a Full refund The only way to satisfy us is to let us return the sectional to Coleman Furniture at no cost to us & get a FULL refund of what we paid including Taxes which is $I really hope this issue will get resolve soonWe are very determine to get our Full refund Thank you.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in - business daysSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint has NOT been resolved because I was deceitfully advised by Coleman Furniture While Coleman Furniture has responded by simply stating that they stand behind their policies, I have been charged a restocking fee after Coleman Furniture deceitfully advised me that they would deliver the item I ordered in 4-weeks Coleman Furniture did not deliver as they advised I have a transcribed voice mail that Maxine from Coleman Furniture left me on July *, 2016, stating SPECIFICALLY that my item would be delivered in 4-weeks Had she advised on July [redacted] when she left that voicemail that the order would arrive in 8-weeks, which is outside of my time frame before returning to work and school as I explained to both Maxine and Steven during ordering, then I would have had opportunity to cancel the order at time However, I did not cancel the order at that time because I was informed that I would receive the item in 4-weeks, which would have been the first or second week of August within my scheduled time frame When I talked with Coleman Furniture the second week in August, I was advised that the delivery company would call me at the end of August to schedule delivery The delivery company left me a message stating that they did not know when they would have a truck coming to my area This entire process has been deceptive Coleman Furniture deceitfully advised me and their delivery company was vague as well, neither of which is good business in any form In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ,? Customer received delivery of his items and the lock for the curio was defective.? At the time of delivery the lock was returned to the local warehouse and we reached out to the manufacturer to receive a replacement lock.? The lock was received and a certified technician was dispatched to the customers home to install the lock.? Unfortunately the door the lock attaches to has a manufacturer defect and the lock was not able to be installed.? We have reached out to the manufacturer and are at this time waiting on information from the customer to enable us to resolve this problem.? During delivery the customer also indicated that the reclining function on the power sofa was not functioning properly and a reclining mechanism and power motor was ordered for the customer.? The customer was advised that the once the part was received a certified tech would be sent to completely restore the item to 100%? Coleman Furniture has been in constant contact with customer including as recently as? 6/*/16? and customer has indicated his willingness for us to resolve the issue as we have outlined.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although they have made completely statements, I will close this dispute and post my complaints on social mediaI will sure anyone I know does not purchase from this companyI have spent over $in the past year with this company, yet they are lying and making statementsI will ensure everyone knows about this Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will NOT be accepting any repair of furnitureThat option can be wiped off the table for goodThis furniture is BRAND NEW; it should not need repairedI'm not sure what is not clear about thatI repeat; I will not accept repair of this furnitureWhat gets me the most at this point about this whole situation is the fact that Coleman, seeing the damage via picture, never offered to replace the headboard of the bedBefore we ever go that route, that is not an option at this pointThe new dresser, according to the emails, has been at the delivery company for days nowI have not gotten any phone calls about delivery of this new dresserWhy did it take so long for the hardware to arrive? Why was it sent to me and not the company that would be putting the bed together? I will not accept delivery of the new dresserI will not accept delivery of the mirror at this point In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not concerned with the delivery company or the manufacturerThe evidence of bed bug carcasses indicates long term infestation suggesting the warehouse in my opinionA general customer survey is not satisfactoryI will not be satisfied until you show proof of a proper investigation with a professional exterminator endorsement that there are no bed bugs in the warehouse where my couch was stored In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Coleman Furniture has recognized the issue with the table and has proceeded with scheduling a certified furniture technician to address and resolve the matter with the tableOnce the technician has completed this job, the item should be? up to 100% manufacturer standards.? Sharon M [redacted] Coleman Furniture

[redacted] The customer received delivery of their items on 11? and signed for delivery indicating that all items had been received and were in good condition.? There is nothing further for Coleman Furniture to respond to at t his time as we have fulfilled this order for the customer.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I, again, must disagree that the issues I am referring to are considered a customer preference and not poor company standards that the sofa was assembled with such disregard for manufacturing a quality piece of furniture Pictures do not really do the looks of the sofa justice It would have been nice to find that Ashley would stand behind their product and at the very least have sent someone out to look at the furniture to confirm that, when assembled, it was done improperly Which is evident in the tilting seat backs and staples sticking out My biggest regret with this furniture is that I did not see how poorly it was assembled when delivered I had waited for delivery for months - part of which time I was dealing with damages to the furniture before it was even delivered to me that needed to be repaired, so my main concern when delivered was that the damage had been repaired - never thinking that I should check on assembly and tilted seat backs! Very disappointed in how Coleman Furniture as the seller and Ashley Furniture as the manufacturer stand behind their product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: this is not acceptable and was never in the agreement - I was never told of withholding shipping fees - I was forced to cancel as Rengade has only defective sofa -? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: month days is pretty long time to fulfill an orderWhile I write this I have not received my sofas and reclinerMost furniture companies provide replacement sofas or refund if they can not fulfill order in reasonable timeAnyone who deals with your company should keep this in mind that they (customers) will have to wait for infinite time and raise complaints at various level to get their itemsI don't need $I can't get what I lost with your $ ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture has placed an order with the manufacturer for a replacement dresser.? The dresser is is shipping from the manufacturer and will be delivered to the customer as soon as it arrives at the local delivery company.Sharon? M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have attachted the communication that I have received from the company.? Last Thursday I received a notice that the manufacturer had NOT shipped the piece and I would be notified immediately when that happenend.? So I do not believe it is on its way, and I certainly do not accept that I am only owed $for my inconvience? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?