Smitty's Restaurants

[redacted] ? Customer received order and it was damaged.? Customer called and spoke to [redacted] to advise him of damages to the itemsItem was able to be fully restored by the hub - however - customer will not accept delivery as she states she did not purchase restored items.? Customer demanded to speak to a manager, and customer made many racial comments regarding the drivers.We advised customer that the item was fully restored and we could send her pictures.? She refused and wanted to speak to the owner of the company.? At which time I advised her Felice would be her contact.? ? We would like to work with this customer, but customer is refusing to work with us, and give the delivery company a chance.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here) Coleman Furniture stated that they have been actively involved in resolving this issueI will insert an email where they admitted I was deleted for nearly weeksThey only responded because I kept emailing themAfter it was determined the desk was defective (separating at the seams that are only glued together), they required me to pay an addition shipping fee of $to have a replacement shippedThat $was paid, but the replacement came brokenI spoke with a representative from Coleman while the delivery company waitied The representative advised me to reject the broken desk.? Now the company wants me to pay ANOTHER $to ship a second replacementAs a consumer I am NOT responsible? to ensure a desk is delivered in one pieceAlso, according to the Magnusom-Moss Warranty Act I am able to claim a breach of contract against the manufacturerThe desk is considered a lemon due to the flawed manner it was constructedit weighs over lbs and pieces are only glued togetherWitnesses of the delivery stated the torque and twist from the weight when the desk is lifted is what separates the pieces from each otherThey stated that they have never seen a desk of this size come in one pieceIt should come in at least pieces and screwed together, to ensure a proper deliveryBecause this desk is only GLUED, it busts and breaks apartAfter my case being lost in the system, paying the additional $shipping for a replacement, receiving a broken replacement, and the company stating I need to send ANOTHER $310, I am finally requesting a refund....the federal lemon law applies to all new products with a purchase price of $or higher and thus extends to most furniture covered by a written warrantyThe federal lemon law is called the Magnusom-Moss Warranty ActIt requires manufacturers to provide clearly written warranties detailing the terms and conditionsIn addition, consumers receive certain protections under other federal and state laws.Magnusom-Moss Warranty ActThe Magnusom-Moss Warranty Act guarantees the manufacturer to uphold the conditions of the warrantyThis means he must repair and replace a product purchased for personal use with a defect in a reasonable amount of timeIf the manufacture doesn't honor the contract or refuses to abide by it, then the consumer is able to file a claim against the manufacture for breach of contractThe consumer is permitted to seek replacement of the product as well as compensation for expenses associated with the issue, including legal feesThe statute of limitations is four years from the date of purchaseThe Magnusom-Moss Warranty Act only covers new furniture purchased from a manufacture or retailer valued over $with a warranty.Implied WarrantyWhen furniture is sold without a warranty, a consumer is still afforded certain protection from product defects known as an implied warrantyIt is a seller's promise that the furniture he sells performs the function it is intended to serve without flawFor example, if a seller sells a table to an individual and the table's leg wobbles and is unable to solidly support things placed upon it, then the law requires the seller to repair or replace the item.Furniture Fraud RegulationsCertain states, like New Jersey, have laws to protect consumers from deceptive furniture retailers and delivery servicesWhen a company fails to deliver furniture by the agreed upon delivery date, the company must provide a written explanation to the consumer stating they are unable to honor the delivery date and then give them the option of canceling the order without penaltyIn addition, the company must deliver the furniture to the specifications promised at the time of sale or the consumer is permitted to cancel the order and receive a full refundThe company must deliver the furniture so it arrives without damage and in good working orderWhen it arrives with a defect, the company must remedy the issueIf a company fails to adhere to the provisions under the state's Consumer Fraud Act, it's subject to sanction ? The following is an Email from Coleman representativeThe original claim was made June **, Their reply didn't come until several attempts to contact themThe reply finally came on Aug [redacted] ? [redacted] ? [redacted] ? [redacted] : [redacted] ? [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture has been consistently communicating with this customer in an effort to have this matter resolvedAs outlined within the terms and conditions for Coleman Furniture, there are applicable return fees that are associated with any orders that are not accepted by our customers The respective returns fees were sent to the customer on 12/*/via emailOnce the customer confirms the return fees, arrangements will be made to have the furniture picked up and the customer will be refunded less the agreed upon fees.? Sharon M [redacted] Coleman Furniture

[redacted] This customer also disputed this order.Customer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions The online description for what the customer ordered does not indicate it is a platform bed nor did they advise it was a platform bed Customer never advised that there were issues on the foot board nor any flaking issuesThe problem seemed to be that they had a dislike to the height of the bedThey advised us of this in writing correspondence when contacting our company, The last chargeback was submitted on At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this timeSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has contacted the manufacturer and determined that the necessary parts are available which will rectify the issue that the customer has illustratedThe parts have been ordered and will be shipping to the delivery hub, Once the parts have been inspected by the delivery hub...the customer will be contacted to schedule a delivery.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture is working diligently to get this order fulfilled and delivered to the customer As we advised the customer their table did not pass inspection and we needed to order a part from the manufacturer to restore the item The part has shipped from the manufacturer and will be at the local delivery company shortly The item will them be scheduled to the customer Once the delivery is completed we will reimburse the customer $as compensation for the delay

[redacted] We have been in contact with this customer regularly regarding their order and customer has also been updated via e-mail continuously Last email to customer was Friday 915, updating him regarding the technician that will be contacting him to schedule his tech date Our manager has been involved in keeping this customer up to date and has provided customer with her direct contact information We have also advised the customer that we will be compensating him in the amount of $500.00.We are committed to resolving this issue.Sharon M [redacted] Coleman Furniture

[redacted] Coleman understands the customer is frustrated, however, we fulfilled the order for the customer.? Customer ordered a New Generation White entertainment Center.? In the product description on our website at? [redacted] you can see the description of the item as Cream/Distressed Non White finish.? In the fluorescent studio lightning that the item is photographed in the item does have a white look to it.? Which is why we ensure that the we identify the fact that it is non white in our description.We explained this to the customer during the delivery process and customer wanted to return the item.? As per our terms and conditions that the customers agree to when they place their order there is a cancellation fee.? Part of that fee does include shipping and is clearly outlined in the terms and conditions that customers agree to when they place their order.? Customers are not charged shipping for their original delivery, however, if a customer cancels, refuses, or returns their order then there are charges that are applied[redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Tatyana S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the matter has been resolved Sincerely, [redacted] ***

[redacted] Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedColeman has expressed to the customer that the delivery address is considered a remote locale and therefore the delivery hub is only able to deliver to the area on ThursdaysThe customer has expressed that she works on Thursdays and is not able to accept the delivery on ThursdaysColeman has suggested the customer should make arrangements for a family or friend to be available to accept the delivery which can be scheduled on a? ThursdayOnce the customer confirms this information, we will be happy to have the delivery scheduled.? Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture realizes the customer is frustrated, however we stand behind our warranty program The customer originally contacted us August **, which is a year and a half after the delivery of their item and indicated to us that the mattress was experiencing issues As the mattress was covered under the warranty program we sent the customer warranty instructions and a form to fill out and return The customer returned the completed form to us which indicates that if an item is covered under warranty and warrants replacement the customer is responsible for shipping costs On August **, we advised the customer that we would need the shipping costs paid before we could order the item At that time the customer advised he did not want to proceed We have had no information regarding the other issues the customer has identified We will honor the warranty for the mattress once the customer pays the shipping costs.Sharon M [redacted] Coleman Furniture

[redacted] We apologize again for the issues on this orderCheck # [redacted] in the amount of $was sent out from our office on Wednesday and customer should receive it within a few days, via [redacted] mailThis was as per customer's requestThis should resolve all issues on this order.Wishing you a wonderful holiday weekend!Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not ? satisfactory but I will except it because I do not have time to continue to waste on companies that refuse to do business the right wayThe only reason why I accepted the original $was because I was told to take it or leave it and I had no other optionI am still 100% dissatisfied with this resolution but I can not keep taking time to deal with a company that puts themselves before the customer! I need to know when my refund will be completed.? Sincerely, [redacted] ?

[redacted] This customer received her delivery and has advised of problems with her foot-board The foot-board was returned to the hub and restored The delivery company delivered to the customer and advised us that the item was delivered with no problems Customer however advised that she contacted us at time if delivery and advised us of issue and noted on the delivery sheet that there were issues On the delivery BOL there are issues clearly noted on it, so we are limited on being able to go back to the delivery partner.We will be sending the needed parts to the customers home to resolve the issue and that when the parts arrive we will send a technician to properly install themWe will cover these costs for the customer.Please confirm - and we will make the arrangements for thisSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture makes every effort to address and resolve all warranty related claims that are submittedThe customer's warranty claim was reviewed and the images along with the supporting details were sent to the manufacturer for further reviewThe manufacturer had determined that the issues were not a manufacturer defect but the natural look of the furniture as a result of the natural look and make of the furnitureColeman Furniture will be happy to refund the customer for the $service fee the customer incurred during the initial visit from a technicianSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Although I appreciate the willingness of the business to remove a portion of the non refunded charges/fees, I must still return to the the point of the discrepancy, which is the depiction of the color of the two woods? The two depictions on the website of the Weathered Nutmeg and the Vintage melange appear? to be identical? Hence, this led to the telephone call to the sales department at Coleman's to assist in determining the accurate color? The website pictures and the email confirmation picture of the product have virtually no difference in color, only name? Sincerely, [redacted] ? ?

MadelineColeman Furniture has spoken to this customer on numerous occasions in an effort to have this issue resolvedColeman is requesting that the customer provide the phone number of any additional conversations that may have taken place with the customer pertaining to this orderUpon reviewing and listening to all phone records, there was no conversation found pertaining to the measurements being providedWhen the customer provides any and all additional phone numbers that could have been used pertaining to this order, Coleman Furniture will be happy to research and listen to any corresponding phone calls.? Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseThe suggested resolution is to replace the footboardThe missing piece is not on the footboardAt 5/delivery of bed (headboard, footboard, two side slats), two nightstands and one dresser; the entire bed was rejected due to a crack in footboardHowever, when the bed was returned 6/**, the footboard was adequately repairedThe issue I reported since 6/ [redacted] was the interior portion of the headboard proximal to the slat missing with nails sticking out.When standing at the foot of the bed facing the headboard, the missing piece is located on the left foot of the headboardIf the headboard can be replaced and delivered, I will absolutely accept a resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customerSharon M [redacted] Coleman Furniture