Smitty's Restaurants

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customerSharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands that the customer is frustrated in regards to the delay in receiving their order The replacement item we ordered for the customer has arrived and is undergoing the inspection process We have made this order a top priority and the local delivery company has been advised to schedule delivery as soon as possible The customer will be called this week to schedule delivery.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture understands the customers frustration and we want to resolve this issue for the customer.? We have ordered the cord from the manufacturer and we apologize that this has occurred.? As we advised the customer previously the indentation they are seeing in the leather will correct itself and for the inconvenience of waiting for the power cord we will refund the customer $50.00.Sharon M [redacted] Coleman Furniture

[redacted] As we have stated previously Coleman Furniture clearly shows all dimensions on our website as well as indicating the minimum door requirements for all item The customer is responsible to ensure they have ensured that their dwelling meets all measurements Our delivery team has advised that the entrance did not meet the minimum measurements required and to attempt to deliver the items would have caused damage to the items and possibly the home We can not attest to any current furniture she has in her home as it was not purchased from us nor was it delivered by usAs such we would not be taking any further action[redacted] Coleman Furniture

[redacted] Coleman Furniture has been actively working with this customer in an effort to have this order scheduled based on the customer's preference and choiceIn speaking with the designated delivery hub and the customer, the entire order has been scheduled for? Tuesday, 8/*/17.? Sharon M [redacted] Coleman Furniture

[redacted] We spoke to this customer, and agreed to settle the dispute with a $refundWe will also be sending a technician to assemble the bed and be ordering a new headboard, sleigh rails and one night stand.This should resolve all open issues on this case.Sharon M [redacted] Coleman Furniture

[redacted] Coleman Furniture has spoken to the customer as most recently on Friday, June [redacted] where it was discussed that arrangements were currently being made to have the furniture picked up from the customer's homeUpon pick up of the furniture, the customer would receive a full refundOn it was confirmed that the order is scheduled to be picked up from the customer's home on Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:On 1I saw that the charge was back on my card because the dispute was in the favor of Coleman Furniture because they were working with me to repair the furnitureI contacted Coleman and spoke with Eric on 1he told me that he would have to contact the delivery company to find out what was going on with the furnitureThis was the only communication that I had with the company since 12when the furniture was picked up from my house to be repairedI talked to Melissa on 1and she assured me that the furniture had been repaired to 100% manufacturers specifications and ready to be redeliveredI got the contact information from her to contact the delivery company, on 1I went to the warehouse to inspect the furniture and I found it in a corner barely protected by moving blankets(refer to picture)When the furniture was pulled out I inspected it and nothing had been repaired and the furniture had more marks on it because of improper storage of itI sent Melissa pictures of the damage again, and I let her know that I had given Coleman furniture the opportunity to remedy they issues and after weeks the furniture had not been repaired, that this was unacceptable and I wanted a full refundI have continued the dispute with my bank because Coleman has my money, they have the furniture and did not repair it like agreedOnce again Coleman Furniture has lost contact with me when Melissa told me that the manager, Mendel would follow up with meToday makes it weeks and day that they have had the furniture and I have not heard from anyone at Coleman Furniture since 1at 11:18am when Melissa told me "I spoke with Mendel this morning and he is working with the delivery company on your itemsAs discussed yesterday he said he would contact you mid day" No one has contacted meI want a full refund because I have given them ample time to resolve the issues and they have not ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] At this time I will retain legal counsel, does that statement look familiar from the original and first complaint that I filed with the Better Biainess Bureau? This is the same statement that was released from them before they sent the same original damaged merchandise ? the second timeI will not put the cart before the horse a third timeI have called this business over six times and I have sent numerous emails after the second deliveryMelissa H [redacted] is screening my calls, I've left voicemails and she has not returned my call to this date, I will not beg this company to deliver brand new undamaged furniture that they have already been paid for in full.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again the business has indicated they are allegedly absorbing the cost of the desk even though they have stated in writing which I am attaching that the manufacturer is paying for the desk which was defectiveIn addition the manufacturer is headquartered in California and Coleman is in New YorkThe actual cost of shipping to Coleman which they allege the manufacturer is going to pay (see attached correspondence) would be greater than the cost to ship directly to Wyoming where I resideThe cost they are charging, which they claim is the actual cost, is not reasonableIt is more than 33% of the cost of the deskThe manufacturer should be absorbing any costs for shipping since the item is defectiveThis is standard business practice for most businessesWhy would the consumer be responsible for assuming the costs of replacing a defective item? The more important point to be made here is Coleman's representative is alleging they are absorbing the cost of replacing the desk and that is based upon the attached correspondence from them (P.O.) which indicates the manufacturer has approved replacement of the desk and the manufacturer is paying to send the replacement desk to them (Colman's representatives written correspondence) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Coleman Furniture understands that customers can become frustrated while waiting for their order to be delivered.? The customers items are ready for delivery - the local delivery company has reached out to the customer and attempted to schedule his delivery.? As the item is ready for delivery and we have been attempting to schedule for the last weeks any refunds would be minus cancellation fees.? Sharon M [redacted] Coleman Furniture?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The only dispute at this time is the $in fees we have been charged for the damaged headboard ($one-way return ship and the 25% restocking for the headboard only).We did not sign for or accept the damaged headboard? The headboard was damaged in transit before the attempted delivery.We expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or Zenith.Thank you, [redacted] and [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] Coleman Furniture understands that the customer is frustrated However, the customer was advised of the cancellation fees when they placed their order with us This is part of the terms and conditions that the customer agreed to when they placed their order The customer also agreed to the fees when they spoke to our representatives to cancel their order As such we have followed our policy that customer was advised of and the fees are valid We will not be addressing furtherSharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The business wants to repair the table rather than replace itThe corner is dented in and can not be repair to new state with out being sanded down and replaced with wood fillerPay for a new table and expect a new table not one they are trying to refurbish when it should of never been delivered ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is unacceptable and I was threatened if I cancel the order I will be charged 25% restocking fee this furniture is not coming to my house I do not want to do business with them and if there's a delivery truck in front of my house they will be escorted by police enforcement agency If I do not receive a refund within five business days I will start a litigation claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I am still waiting to hear from the business to get this resolved [Your Answer Here] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved? Will be waiting patiently for the parts to arrive again.? Thank you for your assistance in this matter Sincerely, [redacted] ?

[redacted] Coleman Furniture understands the customer is frustrated in regards to the delay they have had in having their complete item delivered to them.? Unfortunately there was a mistake in shipping and the entirety of the customers order was not shipped.? We have reached out to the manufacturer and the proper remaining item has been shipped to the local delivery company and is en-route.? We have verified with the freight company and the item has an ETA of one and a half weeks.? The customer has been advised and the local delivery company will make this order a priority to have delivered to the customer.? We have also advised the customer we will compensate her for the delay.Sharon M [redacted] Coleman Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was due to a mistake of Coleman and one of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day, Coleman sent the repair part to fix the sofa to some random address I never provided and didn't notice till the tech got to our home and asked if we had the repair part in which Coleman didn't even send it to them neither and nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated I would get liquidating damagesColeman has taken TIMES its advertised delivery dates stated, I will pay the dollar fee when I send you and pay my invoice for the days of missed work and backcharges for Coleman incompetence to fulfill an order right and on time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today Sincerely, [redacted] ***