Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon delivery of the couch, there was a pull in the a cushion This original issue of the pull was settled with an agreement of $compensation however a week after delivery of the couch, there was a second issue - a large hole resulting from the seam never being properly sewn at the factory- with the RAF loveseat cushion that is NOT addressed here in their response at all and it was because of this seam hole and their LACK of customer service that I requested the furniture be taken back I reported this second issue and after days still had not heard one single response from them, as outlined in my original complaint to the Revdex.com After waiting days and several attempts to contact someone at COlemans, I had to call to receive any service regarding this defect It is because of this second issue, defective furniture that I filed this complaintColeman's Furniture does not address this issue in their response to my Revdex.com complaint that I filed Their response is incomplete and inaccurate and they are totally disregarding my complaint which is a major defect in the furniture and extremely poor customer service issues
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I have returned Lori's phone call three times, leaving a message twiceI have not received a telephone call in return or any email correspondence from herThis issue continues to remain unresolved
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Sincerely,
*** ***

***Customer has disputed charges with their credit card company, and we have been told that it will take days for a resolution to be producedOnce we receive the response we can work to resolve charges with customer, but at this time, all funds have been withheld from us pending the
outcome.Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coleman Furniture still seems unsure whether they admit the furniture was damaged or notThey alternate their stance every time they answer this complaintI am unsure how they think I can accept a redelivery of this sofa when the same person states a different position regarding whether the sofa was damaged or notThe sofa was damaged and Coleman agreed with me that I would not accept a damaged sofa and that the "deal" would be completed weeks agoThey breached our agreement by delivering a damaged sofa and not completing the transaction in a reasonable time frameI am unwilling to pay any fees since they breached our agreement.Thanks you,*** ***
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Sincerely,
*** ***

*** Customer placed order in June and received order August 2014.
Customer was aware of delivery time frame and had no issue with it at
that time. Customer refused delivery of her dining room set as the
table was damaged on 8/* - we advised the customer we were ordering replacement and would update her
with an ETA. On 9/* customer would not accept re-delivery. Customer
initiated a dispute and the dispute was settled in our favor. Customer
does not want to accept delivery. We have advised customer of
cancellation fees and customer does not want to accept the fees. Sharon M***Coleman Furniture

***We understand the customer is upset in regards to having to wait for the refund he was expecting. However, the customer has initiated a chargeback (dispute) with their credit card for this transaction. Since that has happened the funds for this have been frozen and we cannot
refund the customer. The customer has been advised of this.Sharon M***Coleman Furniture

***Coleman Furniture understands that customers can become frustrated while waiting for their order to be delivered. The customers items are ready for delivery - the local delivery company has reached out to the customer and attempted to schedule his delivery. As the item is ready
for delivery and we have been attempting to schedule for the last weeks any refunds would be minus cancellation fees. Sharon M***Coleman Furniture

*** Coleman Furniture orders items directly from the manager to the customer. As such all items are brand new and customer does not sell used furnitureThe customer purchased a Jessa Place Chocolate Left Arm Facing Sectional. The item has a plush upholstery fabric that is very
sensitive to touch. As such it can also reflect light differently. The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company. As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved in a fair and equitable mannerWhen the customer accepted the delivery on 10/*/17, there were no issues notated at the time of deliveryThe customer proceeded to contact Coleman
Furniture a few days later to report issues with the table and the leaf. As a gesture of customer service, Coleman Furniture offered to schedule a certified furniture technician to assess the issues that the customer discovered after delivery. The customer declined this offer and opted to have this furniture picked up and returnedThe customer was then provided with the outlined return terms that are outlined in the terms and conditions for ColemanFurniture.comSharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, they did not say how they will fix the scratch on the chair, and they did not indicate when I will receive the chair exactly, but I had enough of these people.Please be aware that if things did not happen the way they described, I will file a new complaint
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been in contact with Coleman Furniture and we are in negotiations however, this has NOT been resolved and the case should not be closed. Should we come to a resolution, I will notify you immediatelyThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The dispute the customer submitted with their banking institution was settled in the customer's favor....the customer has already been 100% refunded in the amount of $1869.40. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business promised that within hrs after my credit card company has processed removing my dispute, I would see credit on my cardEven after my credit card company has send a physical confirmation, I haven't seen the paymentThis company's practices are VERY questionable in the way they operateFor example, they use third party manufacturers, delivery companies and they have no control on when a delivery can be madeIn my case, part of delivery was made on Dec 23rd, after the order was placed on Nov ***, after repeated phone queries (majority of them going to voicemail etc)Frankly, I accepted the $(which is conservative for the business) because now I am stuck with night stands and dresser that don't match the bed (not delivered) and I need buy one of my own If the business can reimburse the amount $back on my credit card immediately and improve their business practices in future, I would consider the complaint resolved.
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Sincerely,
*** ***

***We spoke to this customer, and agreed to settle the dispute with a $refundWe will also be sending a technician to assemble the bed and be ordering a new headboard, sleigh rails and one night stand.This should resolve all open issues on this case.Sharon M***Coleman
Furniture

***The customer received their order and the original headboard had white discoloration on it. A replacement was sent from the manufacturer as the item did not meet manufacturer standards. The replacement headboard was sent to the customer and the customer reported what looked like
excess glue on the headboard of the item. A tech was sent to address the issue. We received additional pictures from the customer and technician and after further investigation it was determined that what the customer was seeing and wanted addressed were intentional markings created by the manufacturer. We advised the customer of such and sent a high resolution image to the customer to view. Coleman Furniture's website displays the item and the intentional markings can be seen on the website as well. A replacement item would have the same intentional manufacturer created markings on itWe are able to offer additional compensation if this will satisfy the customer's claim at this time.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has NOT been resolved because I was deceitfully advised by Coleman Furniture While Coleman Furniture has responded by simply stating that they stand behind their policies, I have been charged a restocking fee after Coleman Furniture deceitfully advised me that they would deliver the item I ordered in 4-weeks Coleman Furniture did not deliver as they advised I have a transcribed voice mail that Maxine from Coleman Furniture left me on July *, 2016, stating SPECIFICALLY that my item would be delivered in 4-weeks Had she advised on July * when she left that voicemail that the order would arrive in 8-weeks, which is outside of my time frame before returning to work and school as I explained to both Maxine and Steven during ordering, then I would have had opportunity to cancel the order at time However, I did not cancel the order at that time because I was informed that I would receive the item in 4-weeks, which would have been the first or second week of August within my scheduled time frame When I talked with Coleman Furniture the second week in August, I was advised that the delivery company would call me at the end of August to schedule delivery The delivery company left me a message stating that they did not know when they would have a truck coming to my area This entire process has been deceptive Coleman Furniture deceitfully advised me and their delivery company was vague as well, neither of which is good business in any form.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business wants to repair the table rather than replace itThe corner is dented in and can not be repair to new state with out being sanded down and replaced with wood fillerPay for a new table and expect a new table not one they are trying to refurbish when it should of never been delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** The delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees. Sharon M***Coleman Furniture