Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The site where the terms and conditions appear had an error code every time we tried to look it up Also, they would not work with us per the delivery company manager She simply told us nothing could be done The fact that we never received the items and cannot take a sick day from work to wait for furniture is not accommodating to paying customers Lastly, the business did not call me back after the manager said they would They also cancelled my order without my consent We were still deciding on if we could have someone wait at our house but found they cancelled it without verifying with us by phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We understand the customer is upset in regards to having to wait for the refund he was expecting. However, the customer has initiated a chargeback (dispute) with their credit card for this transaction. Since that has happened the funds for this have been frozen and we cannot
refund the customer. The customer has been advised of this.Sharon M***Coleman Furniture

***Customer received delivery and signed delivery paperwork stating that all items had been inspected in perfect condition days later the customer called and advised that item was damaged on the back edge. The pictures customer sent show knocks or marks. We have
purchased a replacement in/out back part as a courtesy, and are not charging the customer for this piece. Customer would be responsible for installationHad this been notated on the proof of delivery, the delivery company would resolve - but once it was signed for in inspected and perfect condition, we are limited to sending out replacement parts*** ***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their delivery and the issue they are describingHowever, all of our customers are asked to sign their delivery paperwork indication any issues. The customer signed the delivery paperwork and only indicated issues with the chairs. As such, as as the customer did not mention any issues with the table top in our multiple conversations or correspondence with her until months after the delivery we are unable to address any issues the customer has found at this time.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What good is a coupon I can’t use? I’m done with this company but other customers should be aware of their business practices!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture makes every effort to address and resolve all warranty related claims that are submittedThe customer's warranty claim was reviewed and the images along with the supporting details were sent to the manufacturer for further reviewThe manufacturer had determined that the
issues were not a manufacturer defect but the natural look of the furniture as a result of the natural look and make of the furnitureColeman Furniture will be happy to refund the customer for the $service fee the customer incurred during the initial visit from a technician. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here) Coleman Furniture stated that they have been actively involved in resolving this issueI will insert an email where they admitted I was deleted for nearly weeksThey only responded because I kept emailing themAfter it was determined the desk was defective (separating at the seams that are only glued together), they required me to pay an addition shipping fee of $to have a replacement shippedThat $was paid, but the replacement came brokenI spoke with a representative from Coleman while the delivery company waitied The representative advised me to reject the broken desk. Now the company wants me to pay ANOTHER $to ship a second replacementAs a consumer I am NOT responsible to ensure a desk is delivered in one pieceAlso, according to the Magnusom-Moss Warranty Act I am able to claim a breach of contract against the manufacturerThe desk is considered a lemon due to the flawed manner it was constructedit weighs over lbs and pieces are only glued togetherWitnesses of the delivery stated the torque and twist from the weight when the desk is lifted is what separates the pieces from each otherThey stated that they have never seen a desk of this size come in one pieceIt should come in at least pieces and screwed together, to ensure a proper deliveryBecause this desk is only GLUED, it busts and breaks apartAfter my case being lost in the system, paying the additional $shipping for a replacement, receiving a broken replacement, and the company stating I need to send ANOTHER $310, I am finally requesting a refund....the federal lemon law applies to all new products with a purchase price of $or higher and thus extends to most furniture covered by a written warrantyThe federal lemon law is called the Magnusom-Moss Warranty ActIt requires manufacturers to provide clearly written warranties detailing the terms and conditionsIn addition, consumers receive certain protections under other federal and state laws.Magnusom-Moss Warranty ActThe Magnusom-Moss Warranty Act guarantees the manufacturer to uphold the conditions of the warrantyThis means he must repair and replace a product purchased for personal use with a defect in a reasonable amount of timeIf the manufacture doesn't honor the contract or refuses to abide by it, then the consumer is able to file a claim against the manufacture for breach of contractThe consumer is permitted to seek replacement of the product as well as compensation for expenses associated with the issue, including legal feesThe statute of limitations is four years from the date of purchaseThe Magnusom-Moss Warranty Act only covers new furniture purchased from a manufacture or retailer valued over $with a warranty.Implied WarrantyWhen furniture is sold without a warranty, a consumer is still afforded certain protection from product defects known as an implied warrantyIt is a seller's promise that the furniture he sells performs the function it is intended to serve without flawFor example, if a seller sells a table to an individual and the table's leg wobbles and is unable to solidly support things placed upon it, then the law requires the seller to repair or replace the item.Furniture Fraud RegulationsCertain states, like New Jersey, have laws to protect consumers from deceptive furniture retailers and delivery servicesWhen a company fails to deliver furniture by the agreed upon delivery date, the company must provide a written explanation to the consumer stating they are unable to honor the delivery date and then give them the option of canceling the order without penaltyIn addition, the company must deliver the furniture to the specifications promised at the time of sale or the consumer is permitted to cancel the order and receive a full refundThe company must deliver the furniture so it arrives without damage and in good working orderWhen it arrives with a defect, the company must remedy the issueIf a company fails to adhere to the provisions under the state's Consumer Fraud Act, it's subject to sanction
The following is an Email from Coleman representativeThe original claim was made June **, Their reply didn't come until several attempts to contact themThe reply finally came on Aug *
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer's frustration relating to this situationColeman Furniture recognized that the initial item came in damaged and has contacted the manufacturer to order a replacement topOn 10/**/16, the manufacturer had advised that the item is being
prepared for shipment and should be at the customer's local delivery hub within the next daysOnce it arrives at the delivery hub the item will be inspected and the customer will be contacted to schedule a delivery Sharon M***Coleman Furniture

***Coleman Furniture has looked into this matter regarding the customer's concernIt has been confirmed that the delivery has been scheduled and confirmed with the customer for 3/**/17. Sharon M***Coleman Furniture

***Ashley should be delivering this furniture in the next few days. The hub will deliver as soon as possible We will update as of next week when we are able to confirm a delivery date.Sharon M***Coleman Furniture

***Coleman Furniture prides ourselves on recognizing when a customer expresses a concern relating to the service they receivedOn 3/*/17, Customer *** was contacted via email along with a follow up phone call which conveyed how thewarranty process is structuredOnce Customer *** provides
the completed warranty claim form along with the corresponding pictures , Coleman Furniture will be happy to provide further assistance towards addressing and resolving this matter. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer as I have stated many times before the quality of the chair is poorThe wood cracked and fell apart and all they did was replace it with the same cheap woodThe quality of the chair is not up to standardWhen the Caster fell off after the wood broke it already scratched my brand new hardwood floorI did not ask them to pay to fix my floor however I do not want replacement parts that are the same poor quality as the chair itselfI spent almost $8,there in furniture and all I asked is a refund on one chair that was very very poor qualityThey just bully you until you go away and I'm not going to go away I want a refund I spent $on a chair that's not even worth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***
Coleman Furniture recognizes the issue the customer has regarding the re-stocking fee that is being assessed to the orderAs a gesture of customer service, Coleman Furniture would like to absorb $of the re-stocking fee that was assessed to the accountThe customer would only be
responsible for $of the applied restocking feeSharon M***Coleman Furniture

*** On 10/*/the customer placed an order via the Coleman Furniture web site for an entertainment wall unit. On 10/*/the order was placed with the manufacturerOn 10/*/a message was left for the customer that there was an estimated ship date of weeks from the manufacturer
On 10/**/a payment was received and processed from the customerOn 10/**/and email was sent to the customer that the order is en route from the manufacturerOn 10/**/the customer was emailed the order was being prepared for shipmentOn 10/**/the customer was scheduled for delivery on 10/**/On 10/**/the customer called Coleman Furniture and advised that there was damage to the tv stand on the entertainment centerThe customer was advised to keep the entertainment center in their home and we would advise as to how the issue would be resolved. On 10/**/a furniture technician was contacted so that arrangements could be made to have the item restored back to 100% manufacturer standardsAs per our terms and conditions....." Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent. If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping charges.On 10/**/the customer was contacted via email that Coleman Furniture was working to get this issue resolvedOn 10/**/the customer was called directly and advised that we are working on getting this issue resolvedOn 10/**/it was determined that a replacement part was available and was orderedOn 11/*/the customer was contacted that the replacement part for the damaged tv stand had been ordered and it had an estimated ship date of 12/**/Once the part arrived at the customer's home a certified furniture technician would be scheduled to make the necessary restoration to bring the tv back to % manufacturer standardsOn 11/*/15, the customer was offered a refund of $as compensation as a gesture of good faithOn 11/*/the customer was advised that the furniture technician would assist with the removal of his personal items from the tv stand as a courtesy and to assist the customer when the restoration would be made. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered repalcemetn rails for the customer as the original rails were sent incorrectly by the manufacturerThe customers order will be delivered and completed and we will compensate the customer $for the delay If the customer wants to return the order fees will be assessed. When customers place their orders they agree to our terms and conditions which indicates they let Coleman Furniture resolve any issues that arise. We have laid out a plan to resolve this issue for the customer and are offering to compensate the customer for the experience he has had.Sharon M***Coleman Furniture

***Coleman Furniture has issued a check to the customer for a full refund. It was mailed to the customer at the address we have on file for her and customer has been advised of thisOnce received - this should close out issues. Wishing you a great weekend! Sharon M***Coleman Furniture

***This customer has disputed his order. Customer cancelled order after it had been shipped from the manufacturerThe item was shipped from the manufacturer on 5/**/Items are loaded for shipping from the manufacturer prior to the actual ship dateCustomer advised us on 5/**/after it had already shipped from the manufacturer that he wanted to cancel his orderAt that time it was to late to cancel without incurring fees. We have provided proof of shipping from Howard M*** on his dispute. Proof is attached here as well Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complaint, I cancelled the order based on the mis-represented delivery timeI will not accept anything less than a 100% refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
My Issue I had with Coleman they had not one but errors going on with my orderFirst they damaged my table and chair they had to replace the table and my table legs Then come to find out they ordered the WRONG Legs which means I still have to waitWhen my parts should have been ordered right the first time This is the reason why I have been so frustrated with ColemanHowever,Thank you, *** for resolving my concern please have Coleman contact me immediately once my parts have been received
Sincerely,
*** ***