Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved This is *** *** my issue has been resolved I've received my refund from Coleman
Sincerely,
*** ***

***Coleman Furniture understands that the customer is very frustrated and wants to get his issue resolved. However, to rectify the issues the customer had Coleman Furniture ordered the customer a replacement item. The replacement item has arrived at the local delivery company and
the local delivery company will be calling the customer today to arrange delivery of the customers order.Unfortunately the agent who advised the customer that their items had not arrived did not have the full information regarding the order.Customers order is ready for deliverySharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The main issue is that there was no communication on the *** letting us know there was an issue and there would be no delivery We waited on the *** for some information and it wasn't until we reached out to get some answers that we found out what the issue was As stated before we needed this furniture delivered and we offered to accept the furniture with the defective part and await replacement in our home We were ok with not having the full features temporarily This was not a situation where we could go without furniture for an extended period of time It was going to be another 4-weeks without furniture and that was not reasonable to us so we looked elsewhere Had we been able to get it delivered even without full functionality for that period of time this would be a non issue So we were forced to look elsewhere due to their unwillingness to compromise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman understands the customer is frustrated, however, we fulfilled the order for the customer. Customer ordered a New Generation White entertainment Center. In the product description on our website
at *** you can see the description of the item as Cream/Distressed Non White finish. In the fluorescent studio lightning that the item is photographed in the item does have a white look to it. Which is why we ensure that the we identify the fact that it is non white in our description.We explained this to the customer during the delivery process and customer wanted to return the item. As per our terms and conditions that the customers agree to when they place their order there is a cancellation fee. Part of that fee does include shipping and is clearly outlined in the terms and conditions that customers agree to when they place their order. Customers are not charged shipping for their original delivery, however, if a customer cancels, refuses, or returns their order then there are charges that are applied.*** ***Coleman Furniture

***Coleman Furniture has reviewed all of the documentation provided by the customer and the issue that the customer is referring to is a matter of customer preference and not a manufacturing defect or damage. As such we would not be addressing this issue as we will not modify the item from the manufacturers intended specifications. We have verified with the manufacturer that the item is at 100% manufacturer standards Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
a $refund does not remedy the situation that I have waited weeks for a piece of furniture I want a full refund and I do not want the furniture reordered I've waited too long and have given them more than one chance to make the situation right
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture regrets any issues that occurred with this customer's orderThe customer had received the furniture and opted to return the furniture due to being dissatisfied with the furnitureAs a gesture of customer service, Coleman Furniture had modified and lowered the
corresponding return fees that the customer would have been responsible to pay forThe customer responded via email on 5/*/that they were accepting the modified return fees and that Coleman Furniture could proceed with processing the return. Sharon M***Coleman Furniture

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated. We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved. The needed parts for the delivery company to get this resolved are being sent and the customer will not have to do anything except receive delivery of their order. We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair. The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue. The most we would compensate the customer is $ Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The piece arrived damaged upon second delivery and had to be returned due to damage I,as the customer, should not have to pay a restocking fee for receiving a damaged piece of furniture I will not be satisfied until I receive a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture would like to absorb 50% of the restocking fee...the customer would be responsible for $and Coleman Furniture would assume the remaining $If the customer agrees to these terms Coleman Furniture
will be happy to process the respective refund. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their delivery and the issue they are describingHowever, all of our customers are asked to sign their delivery paperwork indication any issues. The customer signed the delivery paperwork and only indicated issues with the chairs. As such, as as the customer did not mention any issues with the table top in our multiple conversations or correspondence with her until months after the delivery we are unable to address any issues the customer has found at this time.Sharon M***Coleman Furniture

*** Coleman Furniture understands the customers frustration. We have reached out to the manufacturer to have the correct hardware sent directly to the customer. Once the customer receives the hardware we will have the Delivery team go out and properly assemble the bed.
Customer has been updates by his account manager at Coleman Furniture and has agreed to this resolution. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have requested clarification as to exactly which parts were ordered and tracking information on the supposed parts, either of which has been provided to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to the delay with delivering his order. We are working to have this order delivered to the customer and we have advised the customer we will compensate him for this delay by purchasing the year Additional
Protection Program for his furniture for him.Sharon M***Coleman Furniture

***In an effort to have this matter resolved, Coleman Furniture will fully refund the customer for the mirrorThe amount of $will be credited back to the customers original form of payment. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The furniture arrived damaged and we did not sign off or accept deliveryRegardless of all the talk about furniture being inspected and carefully wrapped while in transit, the fact is our furniture was significantly damaged in transit.Based on the position of the headboard damage we think the damage was known before it came off the truck and yet the delivery attempt was still made.Since the furniture was damaged prior to delivery and we did not accept delivery we continue to expect reimbursement for the $in fees charged us by Coleman.Thank you,*** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture had spoken with this customer on 11/*/and the customer confirmed that they would accept delivery of the orderThe delivery has since been scheduled for 11/**/17.Sharon M***Coleman Furniture

***Coleman Furniture realizes the customer is frustrated, however we stand behind our warranty program. The customer originally contacted us August **, which is a year and a half after the delivery of their item and indicated to us that the mattress was experiencing issues. As
the mattress was covered under the warranty program we sent the customer warranty instructions and a form to fill out and return. The customer returned the completed form to us which indicates that if an item is covered under warranty and warrants replacement the customer is responsible for shipping costs. On August **, we advised the customer that we would need the shipping costs paid before we could order the item. At that time the customer advised he did not want to proceed We have had no information regarding the other issues the customer has identified. We will honor the warranty for the mattress once the customer pays the shipping costs.Sharon M***Coleman Furniture

***Coleman Furniture has researched this matter and would like to have it resolved in a fair and equitable mannerWhen the initially delivery was made the customer, the customer accepted the delivery without indicating any issues at the time of deliveryWhen the customer contacted Coleman
Furniture regarding this matter, Coleman Furniture had offered to absorb the cost for a full replacement item with the condition that the customer would be paying for the shipping charges as Coleman Furniture paid for the shipping charges during the initial delivery. Sharon M***Coleman Furniture

***There is one last piece of material we need to complete the repair. We have reached out to the manufacturer, Ashley to see if they can expedite it and once they have that answer our manager will be speaking to the customer to ensure that the tech date has been scheduled
Compensation will be provided.Sharon M***Coleman Furniture