Smitty's Restaurants

***Coleman Furniture has contacted this customer in an effort to have this matter resolvedColeman Furniture has provided the customer with the respective return termsOnce the customer confirms via email , Coleman Furniture will process the refund less the corresponding restocking fees. Sharon M***Coleman Furniture

***Coleman Furniture understands that this is a stressful situation for the customer. However, when the customer reached out to us and advised us of what was occurring we looked into the issueWe contacted the delivery company that the item was shipped to and delivered to the customer
from and they have had no instances of nay infestations or occurrences of Bed Bugs. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either. Unfortunately, due to the fact that this seems to be an isolated incident, that only occurred on of the items the customer purchased we can not attribute the problem they are having with Coleman Furniture and can not accept responsibility for the issues, particularly based on the fact that the customer had possession of the item for months and the infestation could have been transported via numerous other modes.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered replacement rails that have shipped from the manufacturer. The customers order will be delivered and completed and we will compensate the customer
$for the delay If the customer wants to return the order fees will be assessed. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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***Coleman Furniture has actively tried to work with this customerThe customer had advised on 4/*/that she was not able to submit the warranty claim form via email notification.An offer was made for the customer to mail the necessary form along with the corresponding picturesAs
of 4/**/17 , Coleman Furniture has not received the necessary paperwork.Once the customer provides Coleman Furniture with the necessary paperwork and pictures we will be happy to review the issues at hand. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. However, it has only been a week since we advised the customer that the items had arrived and were being inspected. During that week we had a holiday and the weekend. The customer will be called within the next hours to schedule their delivery.Sharon M***Coleman Furnitur

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I filed an A-Z claim with ***, and at this time, I have been fully reimbursedThe claim that this company tried to reach out to me after they sabotaged the attempts at resolution is completely falseMy attempts to contact this company after December *** were completely ignored, and they even intentionally ignored the *** claims department, which then delayed my claim being processed in a timely mannerI had to reach out to the senior most leadership in the *** Payments department to get this resolved, over hours of my time invested to do so.Coleman did absolutely nothing to address their mistakes, their delays and trying to shove a damaged product on me*** did thatColeman ignored me, refused to offer a discount, or a full refund both of which were only asked for after considerable delay and lies told from this companyMy complaints with them stands, and will stand, until I get an apology for wasting my time, stealing my money, and then promising and implementing a company wide policy based on customer satisfaction and not retaliation (since a third party had to pry a full refund out of their hands.) They didn't even't have the decency to do so theirselves, or respond to this complaint with a real attempt to make amends, using a copy and pasted response from their HR manuals instead
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Coleman Furniture understands that the customer is frustrated in regards to their order. We are attempting to work with the customer to resolve all issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The product was defective and the glass was substandardThe product BLEW UP! A dining room table (yrs old) should NOT EXPLODE for no reasonThis product could maime, blind or otherwise damage peopleThat is NOT a warranty issueIt is a liability issueColeman did not express any apology whatsoeverThe Service Representative repeatedly stated, “It’s not our problem, it’s out of warranty so it’s the Manufacture’s problem.” I believe Coleman knows this product is sold with inferior defective glass.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedColeman Furniture has provided the customer with images of the furniture which shows the sofas are up to manufacturer standardsSince the customer has opted to refuse delivery of the
furniture...Coleman Furniture has refunded the customer less the 15% applicable restocking fees which are outlined in the terms and conditionsPlease see the documentation showing the refund that was processed and provided to the customer. Merchant: Renegade Furniture Group*** *** *** *** ** *** ** *** ***
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Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration. Our delivery partners always call our customers with a delivery time line. This customer was not at home during the delivery that he was scheduled for. While we were at the customers home we attempted to reach the
customer to deliver their items. The driver waited at the customers home for over minutes while attempting to deliver the items. As the customer was not home for the delivery there will be a re-delivery fee that customer must pay. We have advised the customer of such and are able to re-deliver. Customer has been refunded as per our terms and conditions and the refund will be reflected in his account within 3-business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved]
I don't believe what they charged me is legal It was a month and this is not a reasonable time periodThey also could not supply me with ANY delivery schedule
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Sincerely,
*** ***

*** We have reached out to the delivery company and all repairs have been completed. We are only waiting on the hardware for the knobs for the nightstand. We have advised the delivery company to contact the customer and schedule delivery of all items and we will
have the hardware shipped direct to customer.We have left message on both contact numbers for customer to call me and I have also sent a email.We will update as soon as they have been able to confirm a delivery date with the customerWe would like to offer compensation because of the delays. Please confirm if this is acceptable and we can setup delivery. Sharon M***Coleman Furniture

*** Coleman Furniture understands the customer is frustrated in regards to their order, that is why we offered the gesture of good will to them. Our customers are advised from the moment they place their order that all items have to be inspected at the time of delivery to
ensure that the items arrive in good condition with no transit damage so we can address any issues. Once a delivery has been completed and no issues are found we are very limited in what resolution we are able to offer. As such, since the customer did not advise us of any issues and decided to forego the inspection process which would have afforded all parties involved the opportunity to resolve the issue we are confined to offering the compensation as already advised. Sharon M***Coleman Furniture

*** Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not advised us since that date that there were issues with the itemIf the customer reaches out to us with additional concerns we will be happy to address them.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, the website does not indicate the size of each item prior to assemblyMany couches have removable pieces and the site said that assembly would be requiredThat, coupled with the fact that they only indicated a minimum required door width (which all doors in my building met) and not any information about hallway or ceiling minimums, meant that I could not have known what size the hallway or ceiling needed to beI followed all instructions given to me - hallways were clear, loading dock was reserved (as was the elevator) etc...Many other websites include explicit information for measuring if items will fit through hallways etcHere is an example: *** Additionally, it's entirely possible that the sofa would have fit BUT it was wrapped in a good amount of packing and the delivery men were instructed not to remove the packing to try and make it fit for fear of damaging the itemThe packing added an inch or two on every side and could have easily made the difference in getting the piece in my apartmentI am concerned because the woman giving instructions to the delivery men was having difficulty communicating with themShe was also incredibly rude to me and refused to actually listen to the details of my situationInstead, she told that I would be paying and that was the end of the discussionThe company then withheld the money I had paid for the couch without my permission for round trip shipping (even though the shipping to me was supposed to be included with my original payment) and a 15% "restocking" fee.Keeping my money without my permission and for an issue that they caused by not providing additional measurement information and having poor communication with the delivery men amounts to taking my money to compensate for their poor planningIn addition to not having my couch, I now have less money to purchase a replacement plus the time cost since I took time off of work to be home for the deliveryI am simply asking for a full refundThis unfortunate situation occurred because they did not provide all required information.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am offended by the furniture store's responseI have tried to work with them to resolve this, but I do not feel I should have to pay for the shippingYes, when I received the couch it was ok, but as soon as someone, only ONE person sat on it, it broke, I did not notice it until I saw the boards hanging down which was covered by the undercovering, The person who came over to fix the couch said there was a knot in the wood and it would not have supported any body weightHe said it was a defective piece of furniture but that would not have been found out until it was sat on, so I would not have found that out until after delivery!! I would like to resolve this matter, but I will not pay $If they settle for $100, I will pay that, but I will not pay anything more, even to have the couch fixed, which they were going to do, would cost more than thatOR if they want to send out that person again to actually fix the couch, at no cost to me, I would accept that alsoAnd it was NOT months, it was months from when I received the couch and it broke, as I said in the complaint, no one usually sits on that side of the sectional
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Sincerely,
*** ***

***This order has arrived at the local Houston delivery company, and we are working with them to get this scheduled quickly for deliveryWe will have them reach out tomorrow to the customer, and a delivery and setup window will be provided for a white glove delivery.Sharon M***Coleman
Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My wife and I will not accept the $offer to resolve this issue because the price of the mattress and box spring was $in total! I love the mattress and the box spring looks awful and has a stun handy from spoiled sticky syrup that got on itI was instructed to not remove the items from the plastic since our house was not built yet by the delivery guysI did what I was instructed so that once I got the house completed I would be protected off the words of the delivery people that were a third party but at the same time if they work for Coleman furniture as contractors they are representatives of Coleman and there processes and proceduresI don't want them to send me a whole new piece box spring I want them to send me the half that was stained and replace itThat is all! After the disrespect I was given once I replied back to the offer saying take it or leave it It set me off! All I want is for them to honor what I was told by people at my house that were representing their company! If I am correct the box spring was $total so half of that is $75! Please send me what I was told by the people representing your companyAll I want is the new half of the box spring to the king mattress we ordered and I will not accept anything lessI was lied to an misled so that is all that will make this right!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We hate Coleman furniture , like the other people who has been watching this scamColeman has had our money for over days,the mirror is the box, in our garage since day oneColeman says it all ("customer received a mirror and it was damaged- it had some scratches and a cracked plastic frame and gold paint popping off the frame. The website described the mirror as metal, it was actually glass We found this out by reaching out to the manufacturer and have since changed the items description.") Its plastic