Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The legs to the dresser were/are not damagedWe have them at our houseThis is the first I've heard about damaged legs and replacement of the legsI'm attaching pictures for your referenceThe first picture, coleman1, is of the dresser as it was delivered to us originallyThe dresser was damaged upon arrival (even though Coleman assures all its customers that the furniture is fully inspected before delivery)The 2nd and 3rd pictures are of the "repaired" furnitureThis is what Coleman considers repaired and 'restored to 100% factory standards' We have agreed to have the dresser delivered a 3rd time b/c Coleman advised us that if we refused delivery it would be considered a return and our money would be refunded minus shipping and a 25% restocking feeWe don't want a repaired dresserWe want a replacement, however, Coleman is making it difficult for this to happen by insisting that their policy is to repair first and then replace the damaged item. If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I have no intention to ever use this business again given my poor experience with them
Sincerely,
*** ***

***This customer has disputed his order. Customer cancelled order after it had been shipped from the manufacturerThe item was shipped from the manufacturer on 5/**/Items are loaded for shipping from the manufacturer prior to the actual ship dateCustomer advised us on 5/**/after it had already shipped from the manufacturer that he wanted to cancel his orderAt that time it was to late to cancel without incurring fees. We have provided proof of shipping from Howard M*** on his dispute. Proof is attached here as well Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company has reached out to me twice and keeps advising me someone will call me and come and attempt to repair the damaged furniture however still no one has called me still to this day and I have had this damaged couch in my home for theee weeks now and $is a joke for the three weeks of frustration and lies that I am keep being told withI results givenThis company keeps telling lies and they won't even contact via phone they always send an email saying per our conversation and they haven't even talked to meive left messages for the operations manager who won't even call me backvery unprofessional company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:This sale and withholding of restockng fees is a known issue with Revdex.comand there are complaints of selling defective/inferior quality and then withholding restocking fee of 25%.....The merchant response states I cancelled and they withheld 15% - but in fact they withheld over 24% and this is yet a repeat behavior to Defraud Internet Customers - ( ***) I am reporting this to the Local and Federal Authorities as all Internet Sales have laws that Coleman Furniture/Renegade / Furniture ETC are clearly avoiding in an attempt to misrepresent and actually withhold restocking fees. At no time was NON defective product ever provided or available for delivery Aug ***: Rec'c partial credit less $ (approx 25% withheld) Aug *** Advised Coleman that a full refund was to be processed as sale and delivery far exceed agreedment and they had failed to honor Sales Purchase according to the LawAug *** reported to Federal Trade Commission as against the law ( ***)Aug *** -Coleman Furniture sent new pictures and I refused to accept due to very poor repairs and worse than originalJuly *** Felice called my cell and confirmed she had seen original pictures and would arrange for repairsJuly ***: sent email to Coleman Furniture correcting and requesting pictures of sofas - to ensure defects were addressed prior to deliveryJuly ***: Coleman furniture request delivery only after dispute was removedJuly **: Delivery was refused due to defective sofasMay *** Internet Order Placed with furniture ETC
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although they have made completely statements, I will close this dispute and post my complaints on social mediaI will sure anyone I know does not purchase from this companyI have spent over $in the past year with this company, yet they are lying and making statementsI will ensure everyone knows about this
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I ORDERED AND PAID FOR A NEW TABLE AND EXPECTED A NEW TABLE TO BE EXCHANGED FOR THE ONE WHICH WAS DELIVERED TO ME DAMAGED I REFUSED THE DAMAGED TABLE WITH SO CALLED REPAIRES BECAUSE THATS NOT WHAT I ORDERED NOR EXPECTEDHAD I KNOWN THESE PEOPLE WORKED WITH SUCH A DECEPTIVE NATURE, I WOULD NEVER HAVE ORDERED WITH THIS COMPANY TO BEGIN WITH.THE TABLE BASE WAS VERY OBVIOUSLY DAMAGED & ""THEIR SO CALLED TERMS TO ME WERE "" >>> THE TABLE WOULD BE FULLY INSPECTED BEFORE DELIVERY BY "" THE DELIVERY COMPANY"" FOR ANY DAMAGES SO MY QUESTION IS WHY WAS EITHER THIS NOT DONE OR OVER LOOKED..*** *** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the item was absolutely NOT delivered free of damage and defectsColeman Furniture is attempting to have the sofa repaired and redelivered to me even though we entered into an agreement on April *** that I would not accept a damaged or repaired sofaTheir reply in this case is 100% inaccurate and the exact reason that I no longer am willing to do business with them and am requesting a FULL refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have done nothing in terms of making the problem rightI would either like a substantial discount for the lack of communication, lies throughout the process and late deliveryI would also accept (and prefer) a full refund, as I would not like to give this company my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture values the importance of customer service and exceeding the needs of all customersColeman Furniture would like to offer the customer a $coupon code towards their next purchase. Sharon M***Coleman Furniture

***Coleman Furniture recognizes the frustration the customer has experienced pertaining to the orderPlease note, the customers are responsible for looking at the colors and determining if they are a match to what they currently have. As we did not sell the customer the original chairs that she wants to match the colors for we can not guarantee a perfect color fitAs a concession to resolve this issue for the customer, Coleman Furniture has proceeded with offsetting some of the returns fees affiliated with this orderInstead of the customer being charged for two way shipping to return the item, the customer was only charged a one way shipping fee and the restocking fee. Sharon M***Coleman Furniture

***Customer contacted us regarding their warranty, and we reached out to the manufacturer on their behalf.Unfortuanlty the manufacturer advised that "Damage due to wear and tear and constant use of the product over time is not to be considered as a defect and thus, are not
covered by this warranty"As a gesture of customer service, we can have the customer seek a furniture technician to see if they can address the issue you are having and can customer refunded up to $for the repair once they submit the repair receiptColeman Furniture will be covering this cost, even though the manufacturer will not be. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is unhappy with order he has received. However, the customer signed our delivery paperwork indicating that the items were received, inspected and found to be in good condition. Customer called a week later advising that there were
issues with his items. We advised that since items were received in good condition we were only able to send parts if available to resolve his issue. We have sent a furniture marker touch up kit to the customer to resolve the issues he advised We have addressed this issue for the customer and will not be replacing the items as they were delivered to the customer in 100% condition.Sharon M***Coleman Furniture

*** Customer purchased a BerkeleyBrownstone Chelsea Kitchen Dining Room Set. As the customer states the item is advertised as being crafted from Select hardwood and veneers. Selected hardwood and veneers means that it is a wood product engineered and finished with a
veneer. The item is actually crafted from all wood products. What the the customer is referring to as MDF board is constructed of all wood products and engineered to withstand temperature and climate changes. It does not imply that the item is inferior nor does it imply it is not wood Coleman Furniture did not mis-represent the product and all of our product descriptions are supplied to us by the manufacturer Customer received a product that is in fact Select Hardwood and veneers and we have attempted to educate the customer on the benefits and different types of wood products used in the manufacturing process. Coleman Furniture would not be refunding the customer as the customer received a quality product as properly described.We would like to extend a refund if customer will accept - as a form of us wanting to give some form of apology that customer isnt completely satisfied with the purchase.Please confirm if this will be acceptable. Sharon M***Coleman Furniture

***Coleman Furniture has been actively working resolving this matter with the customer....Coleman Furniture has repeatedly offered to schedule a technician to address the issues once the customer has confirmed that they have dismissed the dispute with their banking institution. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to his order. However, the customer received delivery of his items on 1/*/and signed for his delivery indicating everything had been received, inspected and found to be in good condition. The customer
called us the day after delivery and advised that he was missing the hardware for the mirror installation. We advised the customer we could send the hardware to him and compensate him $to install the mirror himself. At that time we were not advised of any other damages that he had found. As no damages were found at the time of delivery and were only brought to our attention weeks later we are unable to address those issues. As a courtesy we have offered to compensate him a total of $125.00.Sharon M***Coleman Furniture

***Coleman Furniture has had numerous conversations with this customer in an effort to resolve this matterThe customer has advised that she had spoken with a customer service agent who had advised her of the measurements which shethen used in turn as a basis for ordering the furniture
Coleman Furniture had researched and subsequently listened to all verbal correspondence between Coleman Furniture and the customerDuring the conversation, there was no conversation regarding the measurements or dimensions of the furnitureColeman Furniture had requested that the customer provide the origin number from where any other additional conversations would have transpired and Coleman Furniture would be happy to look into those additional callsLastly, the customer was advised that after reviewing the website regarding the particular item in question, it was explained that the measurements that are listed on the website are indeed correct and this is supported by the schematics list for this particular item. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If I "accept" Coleman's response then it states that the issue has been resolvedI had to check "decline" only because that's the only other optionIt also states that I MUST respond so I wasn't quite sure what to doAs stated by both myself and Coleman, we look forward to getting the issue resolved once the proper materials are sent and then repairedThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated and wants to get this resolved. During the delivery process all customers are asked to inspect their items for defects and damages. The customer accepted delivery of items and signed indicating that the items were received
in good condition.Customer called after delivery and advised that the item was wobbly and seemed to be missing a part. Our representatives have updated the customer continuously regarding the parts request that we have submitted to the manufacturer. We are waiting for the parts to ship and will update the customer with tracking information once it does.We have also advised the customer that we will refund them $once the issue is resolved for the inconvenience. Sharon M***Coleman Furniture