Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want compensation for the delay, poor logistics, and unfriendly customer service, and to repair the scratched chair. The $Coleman will refund me is the cost for hiring a handyman to put the chair together,so where is the compensation?!!Coleman had promised me delivery dates a few times; first time was at purchase, then when I called them in August she said we will receive the set in late September, I ended up receiving the set missing an armed chair on 11/**!!, and when I received the back of the missing chair on 12/**/it was scratched at the very top!!! and who knows when the rest of the chair will arrive and how will look like when!! Please imagine being under this stress due to their poor system and customer serviceThey need to understand that what they are doing is not acceptable and to improve their system, and have to compensate customers like me that they wasted their time and effort trying to just make a simple purchase!!! My time is very valuable and it is not OK for them to just simply walk away with what they did like that.
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Sincerely,
*** ***

***We will accept the offer presented by the customerRefund will be processed tomorrow morningOnce again we apologize for the issues with this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company delivered damaged furniture to my house, I have tried to attached the pictures of the damaged furniture in this email times but the system keep saying is an error The company have more than pictures were the furniture was carved deep into the wood, they try to cover up with some varnish, but the company should be responsible for these damages and replace the furniture as they advertised on their website I will be able to send the pictures directly to the Revdex.com if you requested.
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Sincerely,
*** ***
The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture. The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture. The furniture was received by the babysitter at the time of delivered, but that doesn't take the responsibility from the company that they knowingly delivered furniture with damages that were carved into the wood furniture as the pictures in this email shows( I have more pictures I can provide if necessary) I was out of town at the time of delivered, but when I came home and inspected the furniture, I clearly notice the damages all over the furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture has researched this matter, it has been determined that the item has arrived at the delivery hub and has already been scheduled for delivery with the customer for 12/**/When the customer accepts delivery of the item on 12/**/17, Coleman Furniture will proceed with refunding the customer the agreed upon compensationSharon M***Coleman Furniture

***Coleman Furniture understands and empathizes with the customer regarding their issue with their drawers for the chestColeman Furniture has proceeded with contacting the manufacturer and ordering replacement drawersThe drawers will come completely assembled from the manufacturer and will
be shipping directly to the customerAs a gesture of customer service for the issue that transpired with this specific instance, Coleman Furniture would like offer a refund of $to the customer. Sharon M*** Coleman Furniture

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We have processed this refund for the customer.Please see copy below.Print ReceiptMerchant: Renegade Furniture Group*** *** ***
*** ** ***US###-###-####Order InformationDescription:Order Number:P.ONumber:Customer ID:***Invoice Number:***Billing InformationShipping Information*** *** ** *** **
*** *** *** ***
**Phone: ***Fax: ***
***Shipping:0.00Tax:0.00Total:USD (75.00) MasterCard ***Date/Time:**-Aug-08:37:PDTTransaction ID:***Reference Transaction ID:***Transaction Type:RefundTransaction Status:Refund/Pending SettlementAuthorization Code:Payment Method:MasterCard ***Sharon M***Coleman Furniture

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved in a fair and equitable mannerWhen the customer accepted the delivery on 10/*/17, there were no issues notated at the time of deliveryThe customer proceeded to contact Coleman
Furniture a few days later to report issues with the table and the leaf. As a gesture of customer service, Coleman Furniture offered to schedule a certified furniture technician to assess the issues that the customer discovered after delivery. The customer declined this offer and opted to have this furniture picked up and returnedThe customer was then provided with the outlined return terms that are outlined in the terms and conditions for ColemanFurniture.comSharon M***Coleman Furniture

***Coleman Furniture apologizes for any mis-communication that may have occurred in regards to their order. We are watching this order and will try to expedite it for the customer. IN addition we will refund the customer $for the delay in their order.Sharon M***Coleman Furniture

***Our manager, Cierra has spoken to this customer and expressed our apologies in regards to how things have been handled to this point. She has offered the customer compensation in the amount of $once delivery is complete. Customer has agreed to this. The material
needed to restore the item has already arrived at the delivery company and will be restored ASAP and we will coordinate with the customer and the delivery company to get this resolved.Our management will take care of this order - and we will work to get everything resolved quickly and properly.Sharon M***Coleman Furniture

*** This customer received an original delivery on May **, of his bedroom set and refused the bed as he believed the manufacturer had sent the incorrect size bed. However, the only items that were incorrect were in fact the side rails. Coleman reached out to the
manufacturer and immediately had the correct rails sent. The correct rails were sent to the local delivery warehouse on 6/*/and customer has been scheduled for 6/*/16 delivery.Customer has had the night stands in his possession since the original delivery on 5/**/16. We are unable to adjust the pricing on the item as sales prices are given to us by the manufacturer and are only available on new orders placed with the manufacture at the time the sale is going on. As a courtesy for the delay the customer experienced we have offered the customer a refund of $and the customer refused. We would be willing to compensate the customer $for the delay Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was due to a mistake of Coleman and one of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day, Coleman sent the repair part to fix the sofa to some random address I never provided and didn't notice till the tech got to our home and asked if we had the repair part in which Coleman didn't even send it to them neither and nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated I would get liquidating damages. Coleman has taken TIMES its advertised delivery dates stated, I will pay the dollar fee when I send you and pay my invoice for the days of missed work and backcharges for Coleman incompetence to fulfill an order right and on time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***As we have stated previously Coleman Furniture clearly shows all dimensions on our website as well as indicating the minimum door requirements for all item. The customer is responsible to ensure they have ensured that their dwelling meets all measurements. Our delivery team has advised that the entrance did not meet the minimum measurements required and to attempt to deliver the items would have caused damage to the items and possibly the home We can not attest to any current furniture she has in her home as it was not purchased from us nor was it delivered by usAs such we would not be taking any further action.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been working with this customer to get her the cushions she has requested. The customer received delivery of their items in January of and contacted us in February of advising they had issues with their cushions. The customer was outside of their
warranty and as a courtesy we told the customer we would send them cushions which were sent. The customer has since advised they need more cushions. We advised that as they are outside their warranty we can attempt to send the items if they are still available. However we are unaware of what cushions the customer is in need of.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still haven't heard from a technicianAs per there last message they were suppose to be setting up for a technician to come out if fix my sofaBut, as of today nobody has contacted me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The drop down drawers are still broken and don't work as designed and they falsely described their product in their advertisementWe have contacted them multiple times and told them we were not satisfied so I am unsure why they are saying that they resolved the problemIn addition we have tried multiple times to give their product a bad review on their site however their site will not post itThis just shows you how deceptive they arePlease note I tried uploading pictures but your site couldn't process them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The customer had contacted Coleman Furniture on 7/**/regarding an issue with her chair that she had received on 6/*/The customer had completed and submitted the warranty claim form on 7/**/Within the context of the warranty form that the customer had completed and
acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary parts were found to be available and were sent to the customer to address the issue at handColeman Furniture was not able to take back the chair from the customer as it was beyond the five day return policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman's statement is not trueI did retain the boxes and labels as requestedPictures where forwardedI also donated the damaged furniture to Goodwill and the receipt was forwarded to Coleman, customer service (Lori C*** and Arele Ei*** and they never respondedColeman never intended to do good on the furniture replacementsI was only advised by customer support (Lori C***) to withd*** all claims firstI was strongly advised by *** Payments not to proceed with the withd*** since it was not the way to go about itI finally got a refund from *** and Im very thankful for thatColeman would have never sent replacements and would have kept my moneyThis business should be investigated and/or finedI have put complaints with various institutions in order to prevent Coleman Furniture from trying to do business this way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***