Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (meaning I will receive a full refund for the entire purchase value of the mattress minus $for the restocking fee.) Please let me know any steps that I need to take to notify the business / otherwise effectuate receipt of this refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The credit card company have not heard back from the Coleman about the disputeSo I am still waiting for my money to be refunded. ]
The credit card company have not yet heard back from the Coleman about the disputeSo I am still waiting for my money to be refunded.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has had numerous conversations with this customer in an effort to resolve this matterThe customer has advised that she had spoken with a customer service agent who had advised her of the measurements which shethen used in turn as a basis for ordering the furniture
Coleman Furniture had researched and subsequently listened to all verbal correspondence between Coleman Furniture and the customerDuring the conversation, there was no conversation regarding the measurements or dimensions of the furnitureColeman Furniture had requested that the customer provide the origin number from where any other additional conversations would have transpired and Coleman Furniture would be happy to look into those additional callsLastly, the customer was advised that after reviewing the website regarding the particular item in question, it was explained that the measurements that are listed on the website are indeed correct and this is supported by the schematics list for this particular item. Sharon M***Coleman Furniture

***When a customer places an order online they are responsible for all dimensions and the dimensions of each item are clearly indicated on our website. Upon arriving at the customers home our professional delivery personal were able to determine that the curvature and overhang for the
customers stairs would not allow the item to be successfully delivered without damage to the item At that time the customer was given the option to sign a release of liability waiver that would enable the delivery personnel to attempt to deliver under those conditions We advised the customer that he could accept delivery and bring into his home himself, however, if he was not able to accept delivery and cancelled his order then fees would be assessed as he is responsible for the dimensions and ensuring the items he purchases are able to fit into his home.Sharon M***Coleman Furniture

***Coleman Furniture had corresponded with this customer in an effort to have this matter resolved fairlyColeman had provided the customer the opportunity to receive a newly ordered bed directly from the manufacturerThe customer opted not to wait and cancel the order which included paying the restocking fee (which is indicated via the terms and conditions) As a gesture of customer service, Coleman Furniture had offered the customer a $refund in the spirit of customer serviceColeman Furniture would still like to extend this offer to the customer once the customer accepts these terms.Sharon M***Coleman Furniture

MadelineColeman Furniture makes every effort to ensure the customer is kept abreast of all information pertaining to their orderOn 1/**/17, when the customer placed the order, the customer was advised that the order would have an extensive lead time, On 6/*/the customer was contacted and
advised that the order would be shipping shortly from the manufacturerOn 6/**/17, the customer will be called to provide them with a further update. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture did send pictures however, they were not taken close up to all of the alleged repaired damaged spots therefore the damage cannot be seen as well as in personIn addition, pictures were not taken of areas of concernWhen you look at the pictures attached, the photos they sent me, look closely because you can see the paint that does not match, the paint that covered up damage without being smoothed outI have inspected the furniture twice in person at the warehouse and the furniture is in terrible conditionThat is the exact reason I had a professional furniture repair technician look at the furniture and shown in his report, the furniture is not in 100% manufacturers specificationsI do not understand why they had someone from the delivery company repair the furniture when they had someone from a furniture protection company originally evaluate the furniture and write up a report for them, a report in which I was not allowed to see or have a copy ofBy the looks of the "repairs" that were made, the person who "repaired" the furniture has absolutely no experience doing such and most likely does not have the credentials to do soColeman has many complaints and bad reviews online similar to my own experienceIt seems to me that this company does this often and has been getting away with charging people an unfair amount of money because they can not accomplish customer satisfaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
$is nowhere close to what I lostI am not sure why the customer is being penalized for mistakes that were made by the shipping companyThe total restocking fee should be made my the company and not the customer because the customer did not make the mistakeI was inconvenienced by waiting longer than he timeframe given for delivery, was given an extended time to wait due to a mistake made by the shipping company, was never made aware of the mistake or delay (I had to call to find out) , and now have to order a new bed and wait another few weeksI want the full restocking amount refunded back because it is only fairIf I knew it would be this much trouble to order a bed from Coleman Furniture, I would have ordered somewhere else --- I have been out of a bed for months!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The head of operations said she would take $off and I said we wanted $offShe then hung up on me and sent me an email saying I agreed on the $which I never didI’ve also been in contact with Ashley furniture about how poorly Coleman has represented themThis has been an ongoing issue with Coleman since October when they waited weeks to tell me what I ordered was discontinued then finally ship out my bedroom furniture that was all beat upSomeone how it passed inspection by Ashley and ColemanI am so appalled by their actions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Happy New Year - This delivery took place on 12/** and customer received all items in perfect condition.Wishing all a great day.Sharon M***Coleman Furniture

***Item was delivered and signed for with no issues. Customer called days ago and advised that the rail broke and that she needed to see what we could do for her. I took the call and followed up by sending the warranty paperwork as it was delivered with no issues back in
December. Customer received the form and called after advising that she was refusing to sign as she did not believe she should be responsible for paying for any shipping costs when covered under warranty. Customer will not need full replacement and we are obtaining information from the manufacturer to update further.*** ***Coleman Furniture

***Coleman Furniture understands the customer is frustratedHowever, we are willing to work with the customer to resolve any actual manufacturer defects or transit related issues that there are on any itemsThis customers has her complete order in her home and per the manufacturer all items
are within standards, are not defective and are functioning properly. Customer is unhappy with the look and function of one of the desk drawers. Coleman Furniture ordered a replacement item for the customer based on the customers preference and that item is currently at the local delivery company. However, upon inspection if that item it was verified that as the manufacturer stated the item was in 100% manufacturer standards as the replacement item is identical to the current item. As a courtesy Coleman Furniture would deliver the identical item to the customer and she would be able to verify that item is as intended and customer could choose which item to retain.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Previously, I had been told by Coleman's that my bookcase was located at *** ***, but my desk was not When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so I have been receiving erroneous information from Coleman's throughout this entire process At this point, I do not trust this company I just want a full refund of my money Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company provided a lack of follow up with their responses regarding the return of the couchI have email chains to provide from when I contacted the company originally to when they finally called to say they were coming to pick up the couch and they range over a months timeThe company has no wiggle room when applying charges yet has no follow up or customer service to support their needsI would have been happy to oblige if the company had communicated properly and considering I called to return the couch the DAY OF receiving it, they should have arranged for quick pick up, without additional fees.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We have been in contact with this customer regularly regarding their order and customer has also been updated via e-mail continuously. Last email to customer was Friday 9/**/15, updating him regarding the technician that will be contacting him to schedule his tech date. Our
manager has been involved in keeping this customer up to date and has provided customer with her direct contact information. We have also advised the customer that we will be compensating him in the amount of $500.00.We are committed to resolving this issue.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated. However, we have offered the customer a full refund of the item we are not able to deliver which is the dining room table. We have been very forthcoming with the customer in regards to the refund and are unable to refund
the items that have already been delivered to the customer.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated. However, we have advised that we can handle his issue for the mattress through warranty, there are shipping fees that apply based on warranty replacement and we will order the replacement as soon as he pays the shipping fees as advised. The leather has a year warranty and he has passed the warranty time for that.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their order. The needed part was ordered from the manufacturer and top could and would be restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed
their order. As the customer did not want that to happen they were refunded minus fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agree to Coleman Furniture's proposed resolution, meaning I will receive the full value of the product ($1,000) minus the $restocking fee, coming to approximately $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We have been in contact with this customer regularly regarding their order and customer has also been updated via e-mail continuously. Last email to customer was Friday 9/**/15, updating him regarding the technician that will be contacting him to schedule his tech date. Our
manager has been involved in keeping this customer up to date and has provided customer with her direct contact information. We have also advised the customer that we will be compensating him in the amount of $500.00.We are committed to resolving this issue.Sharon M***Coleman Furniture