Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was never a notice that the item was back ordered Parties were told that the item was discontinued by the manufacturer Once again, if the items were purchased on January ***, why would we be notified of any delay in March? If items were not available for purchase, why would they be available online like they were? If we went into purchase being told this item was indeed back ordered and there may be a longer then delay in delivery those would have been the terms under which we accepted this purchase This was not the case Items were purchased based on the presentation the items were available for immediate purchase
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you can see by the attached documents, the order confirmation sent does not shoe the actual photo of the piece of furniture Is you also see the attached web site advertisement of the two colors of the table, Weathered nutmeg (my initial preference) and Vintage Melange (what I was told by the rep that would be more suitable)there is no difference in the color in the pictures Thus, a consumer is forced to rely on the guidance of the sales representative Additionally, the color of the table in vintage melange is not represented nearly as dark as the color actually is. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again the business has indicated they are allegedly absorbing the cost of the desk even though they have stated in writing which I am attaching that the manufacturer is paying for the desk which was defectiveIn addition the manufacturer is headquartered in California and Coleman is in New YorkThe actual cost of shipping to Coleman which they allege the manufacturer is going to pay (see attached correspondence) would be greater than the cost to ship directly to Wyoming where I resideThe cost they are charging, which they claim is the actual cost, is not reasonableIt is more than 33% of the cost of the deskThe manufacturer should be absorbing any costs for shipping since the item is defectiveThis is standard business practice for most businessesWhy would the consumer be responsible for assuming the costs of replacing a defective item? The more important point to be made here is Coleman's representative is alleging they are absorbing the cost of replacing the desk and that is based upon the attached correspondence from them (P.O.) which indicates the manufacturer has approved replacement of the desk and the manufacturer is paying to send the replacement desk to them (Colman's representatives written correspondence)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** (spelled correctly, unlike Coleman Furniture's response) at the Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1- The business has YET AGAIN failed to respond to our original charge, that there was NO bill of laden presented to my husband, just a blank screen on the electronic (paperless) signature equipment, which the driver pushed his way, without presenting any formal language WHATSOEVER to him (my husband believes this may have been intentional, as they themselves were aware of the damage-- they PHOTOGRAPHED IT-- MORE PROOF that the COMPANY, which claims perfect condition yet HAS THE EVIDENCE THAT DEFINITIVELY says the CONTRARY).2- Even if the signature screen WAS as shown in company's attachment (which we believe to be fabricated), said company's supposed bill of laden (language that did NOT appear on the BLANK screen my husband was asked to sign) is INSUFFICIENT as shown b/c: a) there's NO INDICATION that it IS a bill of laden; b) what was presented by the company via the attachment IN NO WAY describes or details the product ordered, as is standard for a bill of laden3- No consumer would be aware of what they're signing (for eg, I ordered the piece, and my husband received it), as there are NO TERMS or explanations on the apparatus used to collect one's signature, thus making the signature NULL and VOID.4- Company has YET AGAIN failed to address our request that Coleman GUARANTEES RETURNS within days, yet INTENTIONALLY ignored our requests until after the days (three of which were over the Jewish holiday)Please see attached print screen from their website. The company has failed to respond to our original complaints: 1) FABRICATED / INSUFFICIENT bill of laden; 2) ignoring our IMMEDIATE (well within 5-day limit) requests to RETURN the item; Additionally, and far worse, instead of producing documentation THEY POSSESS in which damage is demonstrated via photographic evidence, the company instead has lied to the customer AND to the Revdex.com claiming the furniture is in "perfect" condition when the company knows-- with solid proof-- that this is NOT so
Sincerely,
*** ***

***Coleman Furniture understands that the customer is unhappy with order he has received. However, the customer signed our delivery paperwork indicating that the items were received, inspected and found to be in good condition. Customer called a week later advising that there were
issues with his items. We advised that since items were received in good condition we were only able to send parts if available to resolve his issue. We have sent a furniture marker touch up kit to the customer to resolve the issues he advised We have addressed this issue for the customer and will not be replacing the items as they were delivered to the customer in 100% condition.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated in regards to this issue. As the delivery of this item was signed for indicating there were no issues we are not able to assist as previously noted. As a gesture of good will we will compensate the customer $for the issue they have experienced.Sharon M***Coleman Furniture

***A check from our NY office will be mailed today to the customer's home in the amount of $This will close out outstanding issuesOnce again, we apologize for the issues on this order, and we are pleased that we were able to come to a resolution on this.Sharon M***Coleman Furniture

***Coleman Furniture has remedied this situation by absorbing the cost for new drawers which the customer has now receivedThese drawers were delivered directly to the customer on 10/19/and will resolve the issue at hand. Sharon M***Coleman Furniture

***Customer ordered a dining table and chairs. Unfortunately the manufacturer sent the incorrect chairs and the mistake was not caught until the item was delivered to the customer. Customer refused delivery and declined to allow us to order the correct chairs. We offered the customer $as compensation and customer declined. Customer has advised that they already purchased another set and refuses to pay any restocking fees for cancellationWe are willing to offer compensation, but we had to ship the entire order, including correct pieces back to the manufacturerCustomer was unwilling to allow us to make things rightPlease advise if this will be acceptable so that we can help close out this issue.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b
This is the response I would have expected, because they don't care about the clients that they are servingThis response simply proves that they do not care about ripping off anyone and wanting return business-- and it is quite evident I'm right about that based on the numerous complaints filed against them through the Revdex.com and other sourcesWhatever they say, the color was not what was advertised or identified in any of their materials and representatives of the shipping company they utilize have attested to thatThey will stick to their misguided and "being right" but is that what they should do to be customer oriented? I know that as the Revdex.com you cannot do anymore than take the information and comments I provide, but if I had the means, I would take them to court and make an example out of them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The customer received their order and the original headboard had white discoloration on it. A replacement was sent from the manufacturer as the item did not meet manufacturer standards. The replacement headboard was sent to the customer and the customer reported what looked like
excess glue on the headboard of the item. A tech was sent to address the issue. We received additional pictures from the customer and technician and after further investigation it was determined that what the customer was seeing and wanted addressed were intentional markings created by the manufacturer. We advised the customer of such and sent a high resolution image to the customer to view. Coleman Furniture's website displays the item and the intentional markings can be seen on the website as well. A replacement item would have the same intentional manufacturer created markings on itWe are able to offer additional compensation if this will satisfy the customer's claim at this time.Sharon M***Coleman Furniture

***Coleman Furniture has worked with this customer in regards to her order. We have resolved all issues with this order with the customer and her banking institutionAs such we will not be refunding the customer any further.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No one from Coleman Furniture has contacted me to confirm when I will be receiving the complete entertainment set that I have ordered months ago; however, Coleman furniture company has already charged my credit card $6,for this setThey need to send me the complete set or refund me my money
Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My finance company has filed a dispute with Coleman Furniture on my behalf I just spoke with them today and they told me that Coleman Furniture has until October **, to respond to them about my dispute However, I would like to request additional time to respond to Coleman's email response to me/Revdex.com, dated October 3, since an answer is due from them to my finance company by October **, 2013.Second: I am not owed the amount of $at this point since my purchase was being financed and so far I have only made a down payment of $to Coleman Furniture My monthly payments were stopped once I filed the dispute, so no other payments have yet been made pending the dispute decision However, if Coleman Furniture has been paid the full amount of my loan by my finance company then the balance of the loan is owed to them.Third: I would most likely be agreeable to donating this merchandise to a charity and obtaining a receipt, however, I live in a remote rural area where it is very unlikely that I would be able to locate a charity that will pick up...and I have no resources that will allow me to deliver to themSince nothing was stated about how the furniture would be delivered or picked up I would need to know that Coleman Furniture would arrange and pay for the pickup and delivery to such a charity.I am agreeable to donating the merchandise to a charity provided Coleman Furniture is agreeable to pay for the pickup and delivery to such charity It may be possible that a charity would be willing to pick up the merchandise, however, I have not yet been able to locate one that will pick up in my area In addition, I am in agreement as long as I do not incur any expense and provided I suffer no financial losses to my credit history.If Coleman Furniture does not respond to my finance company by October **, and/or additional time is not allowed for my response, then I would like an email from Coleman Furniture that they are agreeable to my terms for them to pay for pickup, delivery charges to a charity and that I will not incur any further financial expense, nor suffer any repercussions to my credit history Once I receive notification of acceptance of my terms by Coleman Furniture then I will accept their Business response via your Revdex.com email system (unless of course their agreement with my finance company (by October **) is to just pick up the furniture at their expense, dispose of as they wish and release me from any financial or credit losses
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated with the fact that they have not received their item. However, it has been fully restored to manufacturer standards. The legs of the customers dresser were defective and have been replaced. Delivery has been
scheduled for customer and customer has been advised that if any issues occur which could not be rectified a replacement would be ordered. Sharon M***Coleman Furniture

***We apologize for the issues with this order. Parts have been ordered from the manufacturer Coaster Furniture for the TV stand. Per the parts department, they will be shipping to her via *** very soon. Customer was advised of this earlier today The Ashley items have
an expected load date of 6/**/15 and we advised customer of that today as well *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I returned the companies call with no call backI also sent two emails to the company with no response.Here are the options that I will take.Option #Repair the couch & refund me $500Option #2: Don't repair the couch and refund me $600
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is unhappy with the color of the items that they purchased. However, we can only guide the customer towards items, they are responsible for looking at the colors and determining if they are a match to what they currently have. As we
did not sell the customer the original chairs that she wants to match the colors for we can not guarantee a perfect color fit. As a gesture of good customer service we deducted a portion of the shipping charges that the customer would have been charged.Sharon M***Coleman Furniture