Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Interesting how the company continues to proceed with their deceit, and changes the subject to their attempts to send me a part-- ridiculous because there is not part needed-- instead of DIRECTLY responding to our VERY CLEAR charges:1) Coleman has yet to respond to our charge of a FABRICATED BILL of LADEN-- there was NO BILL of LADEN, and they have yet to produce one after our numerous requests-- despite the fact that this is our FIRST and FOREMOST CHARGE-- a fabricated Bill of Laden they say we signed, when in fact NONE EXISTS2) we began trying to return this piece the day we received it, WELL WITHIN the time period for "customer satisfaction guaranteed" returns; yet company delayed returning our calls and emails, and they refused to authorize the return3) company has FAILED to produce the photograph THEIR delivery people took of the piece, documenting the damage we have clearly defined; and continues to offer a "new part" for our furniture piece when this would not resolve the issue--- we want to RETURN the ITEM-- this request of ours has been CONSISTENT since day one-- we do not want furniture from UNETHICAL, deceitful, scandalous companies in our home
4) This company passes crap off to customers that is NOT AT ALL as DESCRIBED, lies about bill of ladens being signed, refuses to return calls until after the window of guaranteed return, and then tries to pass off this supposed "generosity" of sending us a new part or technician to resolve a damaged piece that we have not wanted since the moment we received it, and have been trying to return since day oneThis is unethical and deceitful business practices, yet it appears that this is their standard modus operandi. This should NOT continue; customers CANNOT CONTINUE TO BE EXPLOITED on a regular basis by this company's unethical practices and scams.
Thank you.
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Sincerely,
*** ***

There moving company left a full size mattress on a queen frameThey never called me to verifyThe mattress should have stayed on the truck

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolvedThe customer has been advised that the back panel will be replaced and the other items will be restored up to % manufacturer standards.Sharon M***Coleman Furniture

***,Unfortunately in this case, the manufacturer pushed back the availability of some of the order several timesWe are in agreement with the customer, and are willing to process a full refund, if the pieces in home are donated in Renegade Furniture's name.Please forward us a copy of the
donation receipt, and the credit will be posted.Sharon M***Coleman Furniture

***Coleman Furniture actively works towards communicating the most up to date information regarding their respective order that was placedOn 5/*/the customer was updated that the order was on back order and customer should be receiving the order in June 2017. On 6/**/it was
determined that the order had a delay, this information was communicated to the customer and the customer accepted compensation for the delay. On 7/*/the customer was advised that the projected delivery date to the delivery hub was 7/*/Coleman Furniture will continue to update this customer as more information becomes readily available.Sharon M***Coleman Furniture

***Coleman Furniture has actively tried to work with this customerThe customer had advised on 4/*/that she was not able to submit the warranty claim form via email notification.An offer was made for the customer to mail the necessary form along with the corresponding picturesAs
of 4/**/17 , Coleman Furniture has not received the necessary paperwork.Once the customer provides Coleman Furniture with the necessary paperwork and pictures we will be happy to review the issues at hand. Sharon M***Coleman Furniture

***In regard to manufacturer's warranty, we are happy to assist, and we will pay for the furniture tech's costs, however the manufacturer will not replace the furniture at this pointWe are here to assist the customer, but we are not the manufacturer, and we need to go based on what they consider defective.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I do not believe or feel the retailer is attempting to work with me to resolve this. First of all, the condition of the furniture at the time of delivery is irrelevant, as I am not disputing the condition at that time. My issue is the condition of the furniture after only having it for a few months. The items I purchased should have been able to last months, let alone 7, without showing significant signs of wear. Had I known how the furniture would have looked after only a few months, I absolutely would not have purchased it. Additionally, the repair allowance doesn't even begin to cover the cost of repair Essentially, they are forcing me to pay for the repair at the local cost of $1300, as determined by an independent estimate, in order to get reimbursed a measly $200. Spending $to get $back does not make any sense, especially when the replacement leather they have offered to send will likely result in the same issue in a similar time frame. I already paid full price for this furniture, I shouldhave to pay for it again! What Coleman Furniture has done is made an “offer” so low, that it would be economically irresponsible for me to accept it. This is not attempting to work with a customer. Quite frankly, this more closely resembles a *** financial scheme where if I only pay, they promise to make it worth my while. In this case, I might end up witha couch that’s fixed (for time being anyway), but ultimately I’ll be left feeling stupid and full of regret, as well as with an empty back account… Sincerely, - *** ***

***Coleman Furniture understands that the customer is frustrated. However, all of our dimensions are clearly listed on our website. When customer placed their order the exact dimensions were listed for the chair. As such, Coleman Furniture can not be responsible if the
customer is unhappy with the dimensions.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The only issue that the business seemed to address was the part where a tech needed to come and fix the protruding staples The major issue of the complaint was the poor workmanship of the motion sofa with the seat back tilting out of alignment on the right seat as well as all the seat seams not even close to being straight I would like the company to agree to have a technician come out and actually see the piece of furniture and the issues that resulted with the entire piece of furniture not being assembled correctly I have been told in various correspondence that the issues I am having are not valid because it is within industry standards and I have never seen a piece of furniture assembled without regard for good workmanshipThe gap showing on one side of the sofa back is straight - the gap on the other side of the sofa definitely shows a tilt in the entire seat.
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Sincerely,
*** ***

MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer. Sharon M***Coleman Furniture

***Coleman Furniture has conveyed the shipping charges to the customerOnce the customer advises Coleman Furniture if they want to proceed with paying for the shipping charges, the item can be ordered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The business in this complaint that I filed has agreed to replace the defective furniture I
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At this time I will retain legal counsel, does that statement look familiar from the original and first complaint that I filed with the Better Biainess Bureau? This is the same statement that was released from them before they sent the same original damaged merchandise the second timeI will not put the cart before the horse a third timeI have called this business over six times and I have sent numerous emails after the second deliveryMelissa H*** is screening my calls, I've left voicemails and she has not returned my call to this date, I will not beg this company to deliver brand new undamaged furniture that they have already been paid for in full.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
["""""""The needed part was ordered from the manufacturer and the top was restored to 100%"""""""

***Coleman Furniture has been extensively working with this customer towards resolving the issue with ottomanColeman Furniture proceeded to source, schedule and absorb the cost to resolve the issue with the ottomanOn 4/**/17,a certified furniture technician went to the customer's home and resolved the issues with the broken frameThe ottoman is now up to 100% manufacturer standards and the issue has been resolved and completed Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***This customer also disputed this order.Customer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions. The online description for what the customer ordered does not
indicate it is a platform bed nor did they advise it was a platform bed Customer never advised that there were issues on the foot board nor any flaking issuesThe problem seemed to be that they had a dislike to the height of the bedThey advised us of this in writing correspondence when contacting our company, The last chargeback was submitted on 2/**/At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this time. Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] This is the 5th time I have received this exact same response from them. How many times do I have to give them? As a consumer I feel powerless, I have said I just want to return the part of the couch I have for a full refund and they have consistently ignored me and reordered this piece or promised me they had it since the beginning of October. They are holding me and my family hostage with this couch, I can't afford to buy a new one until they credit me for this one, which they refuse to do. I don't have a whole couch and haven't ever had the whole thing. It is a basic contract, I ordered something, I paid for it and did not receive it. All I am asking for is to be able to get my money back, that is not an unreasonable request. They never call me to try to fix it, they just took it upon themselves to keep "re-ordering" the missing piece and by the 5th time I have had enough. Their $credit is not near enough for the disruption of not having a couch for a family of five has caused, not to mention the missed days of work waiting for a WRONG piece or no piece to come. So no, I am not happy with this response in the least and I feel they need to take more responsibility for what has happened.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because: There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything They did not contact the delivery company until I had to direct them to on 1/*. Poor customer service What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? Aredirect hey low cost due to lack of great service?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***