Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
A refund was promised, in full on July *, I have yet to receive this refundOnce refund is issued, I will be satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has made arrangements for a certified furniture technician to assess and restore the issues related to the ottoman and couchThe scheduling and cost of the technician is being absorbed by Coleman Furniture.Sharon M***Coleman Furniture

***Coleman Furniture lists all required measurements on our website. We received a call during delivery and the item was able to fit in the door as the customer indicates, however, the customer failed to measure the stairwell that the item would have to pass through to get into he
customers home. This is all the customers responsibility as well. The items that were attempted to be delivered were in fact the correct items and the customer was given the option of using the services of a sofa Dras opposed to returning the items. Customer was aware of all fees before the items were returned. Coleman Furniture will not be refunding or issuing a store credit.Sharon M***Coleman Furniture

***,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori Crawn will be reaching out to the customer as well, to ensure that this is all handled quicklyLori will be able to work with customer regarding compensation as well on this order
*** ***Coleman Furniture

***,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori Crawn will be reaching out to the customer as well, to ensure that this is all handled quicklyLori will be able to work with customer regarding compensation as well on this order
*** ***Coleman Furniture

***Coleman Furniture apologizes for any miscommunication that may have contributed to the customers unhappiness. However, the sales prices that we are given are set by the manufacturer for very specific sales days and periods. The sales prices are only good for the specific
dates that the manufacturer set and for orders placed during that time. Coleman Furniture, are contractually obligated to offer the items at the pricing set by the manufacturer. As such we are not able to sell the item to the customer at the pricing he is asking for.Sharon M***Coleman Furniture

***This customer ordered a bed from *** and refused it upon delivery. The items had a white washed look to it and the customer feels that it is not correct. The manufacturer has been contacted and verified that the item is within manufacturer specifications. The customer
does not want to accept that. The additional damages that the customer has advised about in the Revdex.com complaint were not noted or revealed to us.Customer has been refunded minus the restocking fee. The items are still at the local hub and we can rebill and redeliver if customer prefers.Sharon M***Coleman Furniture

***Coleman Furniture has placed an order with the manufacturer for a replacement dresser. The dresser is is shipping from the manufacturer and will be delivered to the customer as soon as it arrives at the local delivery company.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset and frustrated in regards to their order. Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders. That being said, the customers order is currently at the local delivery
company and is able to be delivered to them. The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation. Coleman Furniture will work with the customer to get their item delivered

*** Customers order was delivered to him on 4/*/as per his preference. It was available for delivery earlier however, customer could not make arrangements to accept delivery until that time. During delivery customers are asked to inspect their items and notate any and all
issues found on their delivery receipt. At that time the item was notated as being wobbly and unstable. No indication of scratches or imperfections on the desk were noted at that time. Customer contacted Coleman Furniture a few days after delivery and indicated that scratches had been found at that time on the desk. A certified technician was being sent to address the issue the customer has advised of the of the desk being unstable and as a courtesy we advised we would have the technician look at the scratches as well since they had not been noted at time of delivery.The technician was sent and was able to tighten the legs of the item and stabilize the item. The scratches were not able to be corrected. It was determined that the veneer of the item was liftingThe customer was referred to the warranty program and a replacement table was purchased through the warranty program for the customer. However, per our terms and conditions that customers agree to when they place their order when an item is replaced via the warranty program the customer is responsible for replacement charges as Coleman Furniture absorbed the charges on the original shipping. Sharon M***Coleman Furniture

***Coleman Furniture has diligently tried t work with this customer. However, there are no actual issues with this furniture and all issues are a matter of customer preference.Manufacturer standards means that the item is as advertised intended per the manufacturer description as provided by the manufacturer and listed on our website.It also means the item is free of any defects or damages caused by the delivery company during delivery.Coleman Furniture, as an online retailer does not have any warehouses. We work with multiple delivery partners across the country and contract local deliveries to our customers through them.Coleman Furniture has addressed all issues that the customers items were delivered with, however we can not continue to address additional issues that the customer finds as these were not noted or present at time of delivery The customers items are leather, and as such will have all the characteristics associated with it, such as wrinkles. As leather is made from animal hide and not a manufactured product there will always be slight variations in the texture of each separate piece as different hides are used. However, all dye lots are identical and items are the same color/ polishing match.Coleman Furniture already refunded the customer $for the compensation for the issues the customer had and as as gesture of good will and in an effort to resolve the issue for the customer we would refund an additional $75.00. However, as the item is at 100% manufacturer standards and there are no additional repairs or restorations to address we would not alter the item from how the manufacturer intended. Sharon M***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information. To date, I’ve not received either. Considering Coleman’s $offer for frustration, I’m requesting Coleman to consider an additional $for the blemished sections along with scheduling a re-install date. If agreeable, would like to see the $credit/refund before scheduling the reinstall.*** ***Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customers frustration and we want to resolve this issue for the customer. We have ordered the cord from the manufacturer and we apologize that this has occurred. As we advised the customer previously the indentation they are seeing in the leather will correct itself and for the inconvenience of waiting for the power cord we will refund the customer $50.00.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the matter has been resolved
Sincerely,
*** ***

***Coleman furniture sympathizes with the customers frustration. However, we have we contacted the delivery company that the item was shipped to and delivered to the customer from and they have had no instances of any infestations or occurrences of Bed Bugs prior to or since this customers items were in that location. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either As such Coleman Furniture will not be able to accept responsibility for what has occurred Sharon M***Coleman Furniture

***Coleman understands that the customer is unhappy about the issues that arose at the time of their delivery. All items are inspected when they arrive at the local warehouse and are then delivered to the customer. Unfortunately there are sometimes issue that occur during delivery
that may make the item become damaged. Due to this Coleman Furniture has procedures to rectify any such possibilities. During the check out process all customers must agree to these conditions and policies by agreeing to our terms and conditions.Coleman Furniture has sent all the necessary parts to rectify the customers issues to their home and a certified technician has been to the customers home to completely resolve the issues. Coleman Furniture has verified with the certified technician and the manufacturer that the item is at 100% manufacturer standards. The technician has had to revisit the customer multiple times as the customer has been unhappy with the restoration and continues to find fault even when the items are verified to be at 100%. The customer has to understand that as leather items are created from the hide of an animal they are never 100% identical, and as such there are always slight variations Due to the customer having this issue Coleman Furniture has compensated the customer in the amount of $after their items were verified to be restored to 100% manufacturer standards and at the time we did that customer was OK with that resolution. Sharon M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not concerned with the delivery company or the manufacturerThe evidence of bed bug carcasses indicates long term infestation suggesting the warehouse in my opinionA general customer survey is not satisfactoryI will not be satisfied until you show proof of a proper investigation with a professional exterminator endorsement that there are no bed bugs in the warehouse where my couch was stored
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to this order. The customer was advised that their order could be fulfilled and delivered to them. However, the customer would not accept re-delivery. The customer advised she wanted to cancel the
order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees. As a courtesy we waived the shipping fee and only charged the cancellation fee. The customer agreed t\o this in writing and was refunded. Coleman Furniture will not be refunding any further fees.Sharon M***Coleman Furniture

The situation is not resolved because the company has to replace the damaged pieces ( headboard, both side rails and nightstand) which I have been to have been orderedI let them know I need this furniture by 10/* or I need a full refund as I have company coming in from out of town and I need bedroom furniture If this furniture is not received by or before 10/* I will need to purchase furniture from another company Coleman furniture can not guarantee delivery just stated they will update me with estimated dates They also will not agree or confirm I will receive a full refund which is what I have ask for now for weeks This company had had my payment in full since 7/** I have been more than flexible and I have tried to work with this company Like I said if I do not receive this furniture by 10/* I DO NOT want it and want a FULL refund

***Coleman Furniture understands the customer is frustrated. However, our warranty program is clearly laid out on our website for customers to be aware of. We are willing to work with the customer to resolve this issue. Even though our warranty program indicates that the
customer is responsible for finding a certified technician and then will be reimbursed up to the allotted repair amount we have reached out to a technician and he will be contacting the customer to schedule a date to restore the item. We will work with the customer through our warranty program to resolve this issue however we will not be issuing a refund Sharon M***Coleman Furniture