Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman has again misrepresented the situation and the amount is still in dispute with the credit card company Coleman issued a partial refund despite my advising them that I would be disputing the charge and to not issue me the refund Coleman represented to the credit card company that a refund for the item was issued, however, that is not 100% accurate Furthermore, Coleman furniture again misrepresented the reality of the situation to the credit card company by telling the credit card company that I failed to appear on the date of the delivery in an effort to get a resolution in their favor I have coordinated with Bank of America to place the outstanding balance for the cost of the couch back in dispute based on additional evidence presented I did not reach out to Coleman furniture prior to the purchase of the couch to confirm the dimensions because I assumed, incorrectly, that the representations made regarding the size of the couch on the website would be correct and that the dimensions would not need to be confirmed pre-purchase Additionally, I trusted that the company would retain a reliable and competent delivery company who would make a good faith effort to deliver the purchased furniture Instead no good faith effort was made to deliver the furniture as the company arrived, was on site for minutes, made no effort to move/maneuver the couch into the home, and left quickly before allowing me to call the furniture company to work something out The couch purchased was the exact same size as the couch previously in the home (down to the inch) which was moved into the home by professional, competent, and reliable movers There is no explanation as to why Coleman could not have delivered the purchased couch other than to keep over 50% of the purchase price while alleging that it is the "purchasers responsibility" to ensure that the couch is delivered even when using an incompetent delivery service who made no effort to deliver the product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been speaking with this customer in an effort to have this matterAs per the written confirmation from the customer, they had agreed with Coleman Furniture to accept the partial delivery now and when the additional items come in they would be delivered as well.
If the customer has opted to receive a complete delivery in lieu of receiving the new entertainment center now and the book cases when they arrive at the local hub, Coleman Furniture will be happy to make that accommodation.Sharon M***Coleman Furniture

***Coleman Furniture has been actively working towards resolving this matterThe customer has been updated that the necessary parts were ordered and are expected to ship the week of 1/*/Once these parts have shipped, the necessary restorations will be made and the delivery will be scheduled.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue has nothing to do with the type of fabric, meaning micro suede that is sensitive to the touch What you sent us has two completely different fabric types One fabric is dark brown with a very deep pebbled texture The piece on the far right is completely smooth and is several shades lighter The pieces don't match, don't go together, and furthermore it looks used This isn't a situation where we are requesting a replacement simply because we don't like the furniture The piece in question looks so absolutely horrible that it needs to be replaced and Coleman should honor our request, as we never would've purchased the item if we had know it would be sent to us like this This issue, in addition to the major issue with the random filling of the back cushions and the creaking frame, should be covered under Ashley Furnitures warranty (which I've verified by reading through the warranty myself) We are fully and completely aware of the nature of micro suede fabric I will remind you again that this isn't the issue whatsoever We are still requesting that the piece be covered under warranty, which it should be And that the piece be replaced at no charge to us We should not be penalized because we received furniture that is defectiveAt this time we are also requesting proof that Coleman has in fact contacted Ashley Furniture and what Ashley's exact response was In addition to a contact name at Ashley that we can call
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Don't waive any fees then, but simply assume responsibility as wellPay me the hrs of missed workedAnd the inconvenience of having to wait almost year for you guys to complete an orderI assure you my hrs missed in vain because of Colemans mistakes surpasses $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I am declining this response as there is no resolution to the issue statedAt the time of delivery, several defects, including the wobbly legs were mentioned to the delivery companyThe statement by the business below that the technician fixed the wobbly legs is inaccurate as I performed that work myself as the desk was about to fall overAgain, I reported these issues again, outside of delivery, a day or two after deliveryThe technician identified the desk as defective as did the manufacturerI am happy to proceed with the warranty process but will not be held accountable for any shipping costs to replace a desk that arrived defectiveI will consider $in compensation to keep the desk and close this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered replacement rails that have shipped from the manufacturer. The customers order will be delivered and completed and we will compensate the customer
$for the delay If the customer wants to return the order fees will be assessed. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to their order. However, we have thoroughly inspected the item and verified that the item is at 100%. Manufacturers do not routinely finish the insides of drawers. If the customer wishes to cancel their
order then there are fees that will be assessed. Those fees are listed in our terms and conditions that all customers must agree to when they place their order. We are working with the customer to resolver all their issues and will continue to do so,.Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
***, I’ve gone around and around with Coleman Furniture since JulyThey refuse to honor my request, and in my opinion, practice extremely poor customer service and business practicesAt this point, there is nothing else I can say or do to persuade them otherwise, to stand by the first line of their return policy stating “Customer satisfaction is our top priority.” They obviously don’t actually practice thatIs there anything Revdex.com can do or will do at this point? Not sure the role of Revdex.com in this type of situation.Thank you!*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture spoke with the customer on 10/**/17 to advise him that his two bookcases are scheduled to arrive at the delivery hub on 10/**/Once the bookcases are inspected by the delivery hub the customer will be scheduled for the delivery of his entire orderThe customer had advised he was satisfied with this update. Sharon M***Coleman Furniture

*** Customer placed order in June and received order August 2014.
Customer was aware of delivery time frame and had no issue with it at
that time. Customer refused delivery of her dining room set as the
table was damaged on 8/* - we advised the customer we were ordering replacement and would update her
with an ETA. On 9/* customer would not accept re-delivery. Customer
initiated a dispute and the dispute was settled in our favor. Customer
does not want to accept delivery. We have advised customer of
cancellation fees and customer does not want to accept the fees. Sharon M***Coleman Furniture

***We apologize for the issues regarding this orderWe would like to offer the customer 50% off the order because of the discrepancy to keep the bed as isWhile we understand that this will not perfect the situation, we do hope that this resolution will be acceptable for the customerIt is a
significant discount that we will cover if this is acceptable to the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was sent an email stating before the end of the week, I would receive a phone call scheduling deliveryI have heard nothing from anyone in the company, much less had anyone schedule anythingAs you can see, my living room is a sore spot to look atI've had to look at this since November when they first brought the pieces that had been repaired from some other persons deliveryCustomer service has pretty much been unsympathetic that our holidays were spent with this messAt this point I do not trust anything this company states and am unwilling to call this issue resolved, until it actually is
Sincerely,
*** ***

***Coleman Furniture has fully refunded this customer as of January, **, and customer was advised of such Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is upset. However, our website clearly states the measurements for the item in questionIt clearly states the individual measurements for each piece of the sectional so the customer has the ability to ensure the item will fit into the
home. Our website also states to measure the entry way for the item. As the item was not able to fir into the customers home, the item was refunded minus fees and those fees are valid.Sharon M***Coleman Furniture

***Coleman Furniture has been actively working with this customer to determine a fair and equitable resolution to all parties involvedThe items for this order have restored up to 100% manufacturer standardsThe customer has agreed to accept delivery of this furnitureThe delivery has been
scheduled for 6/**/17Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe suggested resolution is to replace the footboardThe missing piece is not on the footboardAt 5/delivery of bed (headboard, footboard, two side slats), two nightstands and one dresser; the entire bed was rejected due to a crack in footboardHowever, when the bed was returned 6/**, the footboard was adequately repairedThe issue I reported since 6/** was the interior portion of the headboard proximal to the slat missing with nails sticking out.When standing at the foot of the bed facing the headboard, the missing piece is located on the left foot of the headboardIf the headboard can be replaced and delivered, I will absolutely accept a resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Previously, I had been told by Coleman's that my bookcase was located at *** ***, but my desk was not When I requested that Coleman's go ahead and have my bookcase delivered while they were working on the status of my desk, I was told they could not do so I have been receiving erroneous information from Coleman's throughout this entire process At this point, I do not trust this company I just want a full refund of my money Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We have re-ordered the parts for this customer - once they arrive we will send a tech.Parts were originally sent from *** on 4/*/via *** ** and delivered to customer on 4/*/15.We ordered Complete in/out back and RAF in/out arm for the recliner.Sharon M***Coleman FurnitureEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the reclinerEric is re-ordering the parts for this customer - once they arrive we will send a tech.Parts were originally sent from Ashley on 4/3/via Fed Ex and delivered to customer on 4/8/15.We ordered Complete in/out back and RAF in/out arm for the recliner

***Coleman Furniture has fully refunded this customer as of January, **, and customer was advised of such Sharon M***Coleman Furniture