Smitty's Restaurants

***Coleman Furniture has made every attempt to resolve this issue for the customer, We are unable to refund the cancellation fees as customer agreed to them when the order was placed and was once again advised of them when she cancelled her orderIf customer wants delivery on the order, we would need customer's agreement to be billed the refunded amount, and delivery can then be arranged. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I did receive delivery of the furniture order on May ***The nightstands were correctHowever, The bed was not the proper sizeThe rails that were delivered were for a California King bedI had ordered a King bedI contacted the Coleman representative, Eric T*** immediatelyHe told me to send the entire bed back as it was late in the day and he would not be able to confirm with manufacturer whether only the rails would need to be exchanged It has been weeks since the bed was sent back at Coleman's directionI have not received the replacement Since that time that the bed was originally ordered the bed has been discounted $over Memorial Day from the price I had paidGiven that the night stands had been recieved prior to the sale, I am willing to accept only the difference in the price of the bedI would request this as a refundIncidentally the $that I had allegidly refused was not a refund but a Coupon for store credit towards a future purchase.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Customers order was delivered to him on 4/*/as per his preference. It was available for delivery earlier however, customer could not make arrangements to accept delivery until that time. During delivery customers are asked to inspect their items and notate any and all
issues found on their delivery receipt. At that time the item was notated as being wobbly and unstable. No indication of scratches or imperfections on the desk were noted at that time. Customer contacted Coleman Furniture a few days after delivery and indicated that scratches had been found at that time on the desk. A certified technician was being sent to address the issue the customer has advised of the of the desk being unstable and as a courtesy we advised we would have the technician look at the scratches as well since they had not been noted at time of delivery.The technician was sent and was able to tighten the legs of the item and stabilize the item. The scratches were not able to be corrected. It was determined that the veneer of the item was liftingThe customer was referred to the warranty program and a replacement table was purchased through the warranty program for the customer. However, per our terms and conditions that customers agree to when they place their order when an item is replaced via the warranty program the customer is responsible for replacement charges as Coleman Furniture absorbed the charges on the original shipping. Sharon M***Coleman Furniture

***This customer has initiated a credit card dispute and the dispute is still being reviewed by merchant services at this time.Customer noted on delivery paperwork that there was an issue with delivery. Customer was offered $to keep furniture as is and refused that
offer. We have also advised customer that we will send a technician to his home to address any and all issues and customer does not want that to happen either. Customer is refusing to work with us and only wants the item returned for full creditAs items have shipped, we would like to have issues resolved, and have delivery take place - as well as offer additional compensationThose are the options at this time.Sharon M***Coleman Furniture

***Coleman Furniture has offered an allocation of $towards the customer sourcing a technician to resolve the matter with the furnitureThe customer repeatedly denied this offer and would still like to be fully refunded without incurring any feesShould the customer opt to accept this offer Coleman Furniture will be happy to work with this customer upon receiving the receipt and hence being reimbursed. Please see signed Proof of Delivery that customer signed at time of delivery - that all items were delivered and inspected to be in perfect condition.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I did accept their option to wait for another bed to be delivered because they were not able to give me an estimate of the delivery time and within that time, I just ordered another bed, which arrived quickly and without any problems unlike what I had to deal with with Coleman Firniture
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated with the fact that they have not received their item. However, it has been fully restored to manufacturer standards. The legs of the customers dresser were defective and have been replaced. Delivery has been
scheduled for customer and customer has been advised that if any issues occur which could not be rectified a replacement would be ordered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never ordered any partial furniture from Coleman Furniture when they took my payment over the phoneSo, if they do not have the complete set, I need to cancel the order and get my full refund back $6,to purchase from some where else.Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coleman Furniture has just offered to pay half of the shipping for a replacement of a damaged replacement desk, of which the full $shipping has already been paidTo clarify, the $shipping fee has ALREADY BEEN PAID! The desk currently in question was a replacement desk for a defective deskThis replacement desk, of which the $shipping was paid in full, arrived brokenNow they are demanding ANOTHER $to ship a 3rd deskOnce again, the desk that was delivered November **, was a replacement desk for which an additional $was paid to have it delivered. The original desk was purchased in July of 2016, delivered September and began coming unglued and separatingIt became obvious it was getting worse and the drawers were beginning to rub, so a claim was made in June of to ColemanAfter having the claim dropped by Coleman for about weeks and after me making several attempts to have them follow through, Coleman recontacted with me and apologized for dropping my claim. This is the email apologizing: *** *** *** *** * *** *** ** *** *** *** *** ** *** *** ** * *** * *** *** *** *** *** *** *** ***
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** *** *** After a GREAT deal of time and effort, Coleman, Coaster (the manufacturer) and *** *** (Credit card company) ALL deemed the original desk defectiveColeman then informed me I would be required to pay $to ship a replacementAfter another great deal of time and effort, Coaster actually funded $of the shipping fee and *** *** funded the other $Then finally!! on November **, the replacement desk arrived!! But it arrived DAMAGED!!!It arrived cracked and demonstrating the SAME issues we had dealt with on the original desk! I called Coleman Furniture as soon as I observed the damage, while the delivery men were waiting because they could also see it was damagedThe first phone call attempt was for Carolina, the representative I had been working with at Coleman, but I only got a voice mailSince the delivery men were waiting for an answer, I called another phone number for Coleman and reached a different representative who told me if the desk was damaged, to decline it Now Coleman is demanding I pay ANOTHER $to deliver a 3rd desk! I informed Coleman that this desk is a lemon and defective and that as a consumer I am NOT responsible for the condition of their product upon arrival (delivery)That I should NOT have to pay another $every time a desk arrives broken Email from Coleman regarding a 3rd replacement desk:
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I have now paid $more than the original purchase price for a desk and I still do not have a functioning desk The professional delivery men stated they had never seen a desk weighing so much (it's over lbs) come in one solid pieceNormally, they come in at least separate pieces so they aren't busted apart by the weightOther desks are then later screwed togetherThis had to come in one piece, because it is glued at the jointsColeman is trying to hold me accountable for $every time their product is delivered damaged. A consumer is not responsible for damage of a new product delivery I am requesting, under the lemon law, a full refundI only sent a couple pictures, because it kept rejecting my response when I sent any more.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***By now the refund should have postedWe refunded it on our end, and it needs to be posted by customer's bank========= SECURITY STATEMENT ==========It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.========= GENERAL INFORMATION =========*** * *** *** *** ***
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*** *** ***============== Line Items ============================ RESULTS ==============Response : This transaction has been approved.Auth Code :Transaction ID : ***Address Verification : AVS Not Applicable==== CUSTOMER BILLING INFORMATION ===*** ** * ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Same response since Dec No one has contacted me as of today, Jan **,2017.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The site where the terms and conditions appear had an error code every time we tried to look it up Also, they would not work with us per the delivery company manager She simply told us nothing could be done The fact that we never received the items and cannot take a sick day from work to wait for furniture is not accommodating to paying customers Lastly, the business did not call me back after the manager said they would They also cancelled my order without my consent We were still deciding on if we could have someone wait at our house but found they cancelled it without verifying with us by phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated. However, our warranty program is clearly laid out on our website for customers to be aware of. We are willing to work with the customer to resolve this issue. Even though our warranty program indicates that the
customer is responsible for finding a certified technician and then will be reimbursed up to the allotted repair amount we have reached out to a technician and he will be contacting the customer to schedule a date to restore the item. We will work with the customer through our warranty program to resolve this issue however we will not be issuing a refund Sharon M***Coleman Furniture

*** Customer has disputed her order and it was resolved in our favor Customer notified us that items were damaged during delivery. Items were left in customers home. Customer agreed to allow us to pick up the items, restore them at the hub and return to her. Customer then disputed her order and would not allow us to re-deliver. Items have been fully restored. Customer will not accept fully restored itemsCustomer indicated areas that she said were not up to 100% manufacturer specificationsWe have assured that item is in fact fully restoredWe have supplied the customer with pictures depicting the areas that she had concerns with and verified that items are at 100%All items are at the local delivery company and no outside service technician has been in to inspect the itemAll items are at the delivery warehouse and ready to be deliveredAs customer will not accept delivery her order was considered cancelled as she was advised and refunded minus feesThe total amount paid was $and the total charges are $and customer was refunded int he amount of $558.25.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I have no intention to ever use this business again given my poor experience with them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not satisfiedNo satisfactory response receivedReviews of this company reflect their poor business practices and lack of customer supportI am not the only one dissatisfied with this companyColeman’s lack of a reasonable response is the norm for this poorly run company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***, Coleman Furniture completely understands how frustrating waiting on the arrival of a purchase can be. In this customers case however, the customer delayed the delivery process by instituting a dispute for their purchase with their banking institution. Due to the fact that
there was an ongoing dispute Coleman Furniture was not able to deliver the furniture. This caused the excessive delay that the customer has mentioned. Once the dispute was resolved Coleman Furniture was able to proceed with scheduling the delivery of the item to the customer.During the delivery process the customer indicated that there was an imperfection with the item and the manufacturer has sent the replacement to rectify the situation for the customer. That replacement is en-route to the local delivery company and once it is received they will contact the customer for immediate delivery. Sharon M***Coleman Furniture

***Coleman Furniture makes every effort to ensure the information that is available via the Coleman Furniture web site is clear and preciseColeman Furniture also has available sales team representatives to answer any and all questions that arise from customers. Coleman would like the
opportunity to work with this customer towards selecting furniture and placing an order with Coleman Furniture.com.Sharon M***Coleman Furniture

*** Coleman Furniture understands that the customer is frustrated in regards to their order. We are attempting to work with the customer to resolve all issues. Sharon M***Coleman Furniture