Smitty's Restaurants

***Coleman has addressed this issue for the customer and a price adjustment has been made as she requested.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not wear and tearThe couch started falling apart months after purchase, it is significantly worseThere is myself, my husband and my just turned yr old who sit on these and not even on a daily basisSpecifically the corner piece that is tipping backwards and the seat that is collapsing to the right are seats not even used normally, someone may have sat in those seats a handful of times in this houseThey offered $to repair the armrest that started sinking after months and there is no one that will come and repair for that amountWhen I submitted the complaint about the couch falling apart in Oct, we had the couch for months at that pointCouches shouldn't be falling apart in months.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[You have breached the contract by not delivering the bed by July **,as was stated by your representative over the phoneYou have no rights to keep 25% restocking feeI will be seeking compensation through court.]
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A response from the manufacture shouldn't take this longFrom the first complaint to this company about the defect they was informed that the cut was off and the cut still remains off from the second product I received How much longer should I continue to wait? It's been about a week now I've sent pictures, had a professional come out and assist and the problem at hand still remain the same As a customer I believe Coleman Furniture should refund my money, pay for shipping if they want the product back or consider this a loss and refund Affirm Finance their monies and have Affirm close my account out as paid in full I will then be willing to find someone local or near by with the hopes of getting this table fixed
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
YES Felice called me yesterday 10-**-at 3:PM and YES they are supposed to sending the mirror and all attachments, I have the mirror and the attachments that came with the mirror, my hope, is when they send the new mirror it will have more attachments then what I already have. as noted in the email here on Sept **, --email: Felice Collazo (Coleman Furniture)Sep 14, 12:PM EDTDear Ms Marsh,As a follow up to my earlier voicemail..I have the manufacturer sending you the corresponding bars and hardware which will allow the mirror to be attached to the dresserOnce I have the tracking I will provide that information to you and then we will proceed with scheduling a technician to install the mirror.Felice CollazoDirector of OperationsColeman Furniture Group516-282-3095 I was supposed to have parts sent to me, and they were not sent, I did leave messages and sent emails to Felice and never heard back, until yesterday AFTER I sent a message to Revdex.com. So I can NOT be satisfied UNTIL the mirror has been installed correctly. this should not have taken months already and still do not have what is needed. This complaint is NOT resolved in anyway, I have been told MANY times that SOMETHING is being done and quite frankly BEFORE Felice, Candyce said NOTHING can be done except hang the mirror on the wall. TOO much effort on my part to get something I already PAID FOR.
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Sincerely,
Vikki Marsh

***The initial delivery could not be completed as the sofa did not fit up the stair cases that customer had in buildingWe have since resolved the issue (7-**-15), and customer should now have the sofa issue completed.Sharon M***Coleman Furniture

***Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved. The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of deliveryIn speaking with the customer, an offer was made to
send a part and an increased allotment totaling $towards finding a technician to address the matterThe customer declined both offers that were made. If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $towards resolving the matter.Sharon M***Coleman Furniture

*** Coleman Furniture has advised the customer that we will *** ** the slats needed for the bed to her. This will rectify the concerns she had. Customer states she thought the bed came with shelf and dresser underneath because that is what was shown on the
picture. However, our website clearly states Bed shown with Bookcase and Dresser for illustration purpose and Bed only, Bookcase and dresser sold separately. As Coleman Furniture has completed the order for the customer any returns the customer wants to do would be with fees attached as customer was advised. Sharon M***Coleman Furniture

***We apologies for issues on this orderDelivery is scheduled and has been confirmed with the customer for 12/*/We strongly hope that this will resolve all outstanding issues on this order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The complete order was received this evening and was in good condition beyond the chair damage noted in the attached picture. I have contacted Coleman about this damage and noted on the BOL in the presence of the driver but as to the initial nature of the complaint, I am satisfied
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated. However, we have advised that we can handle his issue for the mattress through warranty, there are shipping fees that apply based on warranty replacement and we will order the replacement as soon as he pays the shipping fees as advised. The leather has a year warranty and he has passed the warranty time for that.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent Coleman Furniture the paperwork not once but, TWICEBy email & postal mailI also sent SEVERAL pictures to *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you and you can close this case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customers frustration in regards to the wait they have experienced. When a customers order is found to be damaged at the time of delivery Coleman Furniture makes sure that it is restored to 100% and re-delivered. The customers items are in the
process of being restored and will be scheduled for delivery to the customer the week of 10/**/16. As Coleman Furniture understands the delay has been a source of frustration for the customer we will be compensating the customer $once the delivery has been completed.Sharon M***Coleman Furniture

***Coleman Furniture has been actively trying to resolve this matter in a fair and equitable mannerColeman Furniture has advised the customer that they need to either dispose or have the item donated in the name of the manufacturer. The customer has already been provided with a
new replacement item and would be responsible for the disposal or donation of the original item.Sharon M***Coleman Furniture

***Coleman Furniture understand the customer is frustrated in regards to this delay. The customer currently has their love-seat in their home and the parts needed to restore the remaining items have been shipped to the local delivery company. The item is being restored to 100%
manufacturer standards and the customer will be called shortly to schedule their delivery.Once the delivery is completed we will compensate the customer $100.00.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated and we have worked with the customer to resolve this issue. We have ordered the customer a replacement item and the customer has been updated.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. In our terms and conditions that all customers agree to when they place their order we advise that all delivery time frames are estimates and that we do not guarantee a delivery date when customers place their order.
Customers are advised that based on their delivery address, the local delivery company will schedule their delivery at the first date available but that due to the customers location there might be additional time customers must wait for delivery.The customers order arrived at the local delivery time and customer did not want to wait for the delivery date to their area. Customer cancelled their order and was refunded minus restocking fees as outlined for cancellations in our terms and conditions.Sharon M***Coleman Furniture

***All furniture is inspected in advanceIf an issue is found during delivery, we take it back at no cost to the customer and resolve the issue, or replace itBy cancelling order, we needed to ship the order back to the manufacturerThis is where the costs of restocking came inWe are willing to help with those costs, but these were actual costs incurred.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The only dispute at this time is the $in fees we have been charged for the damaged headboard ($one-way return ship and the 25% restocking for the headboard only).We did not sign for or accept the damaged headboard The headboard was damaged in transit before the attempted delivery.We expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or Zenith.Thank you,*** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***