Smitty's Restaurants

*** Coleman Furniture understands that the customer is frustrated in regards to the issue they are describing. However, all of our customers are asked to fully inspect all of their items at the time of delivery to advise of any potential damages that might have occurred during
transit or for any other issues. The customer inspected their item, and advised us of issues with the chair only. Customer did not indicate any problems with their table until a month after delivery, and the pictures she provided clearly showed a mark on the table that should have been found at delivery. The item is clearly damaged and not defective. As such it is not something that we can resolve for the customer. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer's frustration relating to this situationColeman Furniture recognized that the initial item came in damaged and has contacted the manufacturer to order a replacement topOn 10/**/16, the manufacturer had advised that the item is being
prepared for shipment and should be at the customer's local delivery hub within the next daysOnce it arrives at the delivery hub the item will be inspected and the customer will be contacted to schedule a delivery Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
THE PROBLEM IS THAT WE DID REPORT TO THE TEMPORARY (NON FURNITURE ) DRIVERS THAT THERE WAS THE SAME TYPE OF BLEMISH ON THE TABLE TOP IN THE TROUBLES OF ALL OF THE CHAIR NAILS MESS AND NONE OF THEM BEING LEVEL.....THEY JUST DID NOT WRITE DOWN THE BLEMISH ON THE TABLE COLEMAN FURNITURE HAD THEIR FURNITURE TECH COME OUT AND WHEN HE FIXED THE CHAIRS IN SEPARATE APPOINTMENTS, HE CLEARLY STATED "MANUFACTURE DEFECT" AND WANTED TO TALK TO COLEMAN FURNITURE AT THE 2ND APPOINTMENT...WE CALLED AND WERE ON SPEAKER PHONE....THEY DID NOT WANT TO DISCUSS IT AT ALL HIS NAME IS MARK AND IF NEEDED I CAN HAVE HIM DISCUSS THIS MATTER WITH BOTH OF YOU...........THANK YOU VERY MUCH FOR YOUR CONSIDERATION, AND AGAIN; WE SHOULD NOT BE PUNISHED DUE TO TEMPORARY HELP THAT COLEMAN FURNITURE HIRED THAT DAY NOT UNDERSTANDING THEIR JOBS OR DOING THEIR JOB PROPERLY
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still don't think this is a fair decision from Coleman Furniture, please published so other customers would be aware of this situationNow I will have to pay a handyman to repair the drawers replace the drawers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We understand the customer is frustrated in regards to their order. As a gesture of good customer service we will refund the customer the restocking fee.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, they did not say how they will fix the scratch on the chair, and they did not indicate when I will receive the chair exactly, but I had enough of these people.Please be aware that if things did not happen the way they described, I will file a new complaint
*** ***

***Coleman Furniture has been actively working with this customer to determine a fair and equitable resolution to all parties involvedThe items for this order have restored up to 100% manufacturer standardsThe customer has agreed to accept delivery of this furnitureThe delivery has been
scheduled for 6/**/17Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved. See attachmentI will not be satisfied until replacement parts have been receivedActions speak louder than words
Sincerely,
*** ***

***Coleman Furniture will work with the customer within the confines of the warranty program that we have in place. As such Coleman Furniture will replace the sofa that would be covered under the warranty program. However, shipping costs are not covered by the manufacturers warranty and as such would be at the cost to the customer. We have advised the customer of this and will order the replacement once shipping fees are paid.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman has not yet explained how the delivery company was unable to determine that the item would not fit in the dwelling when they made no good fauth effort to actually deliver it? There is no possible way that the delivery team could have, in under minutes (the length of time they were on the premises) (1) Parked; (2) unloaded the truck; (3) carried the couch to the dwelling; (4) adequately determined that the couch did not fit in the dwelling; (5) carried it back to the truck; (6) loaded it to the truck; and (7) drive away No explanation has been given for why Coleman did not retain a competent delivery service Had one been hired the couch would have been delivered It is clear that part of Coleman's business model is to sell furniture to its customers and then refuse to deliver the item in good faith and with an adequate delivery staff and then blame the customer for "failure to ensure the furniture would fit in the dwelling" and then demand keeping over 50% of the purchase price This is further evidenced by the fact that they lied to the credit card company in order to get a ruling in their favor on the credit card dispute There has been no evidence presented and/or factual response to Coleman's generic and inadequate responses to the complaint lodged against them They continue to blame the customer for their fraudulent behavior and they continue to try to benefit financially from same No effort was made to deliver the item No effort was made to right the company's wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to the length of time it has taken the customer to receive her order. However, we have previously updated the customer that there was a delay in shipping her order. If the customer wants to cancel her
order she would have to contact us here at Coleman Furniture and advise us of such and we would discuss that with her. We have reached out to the customer today and left a voice mail asking for a call back to update her so we can move forward.Sharon M***Coleman Furniture

*** Coleman Furniture understands the customer is frustrated in regards to their order, that is why we offered the gesture of good will to them. Our customers are advised from the moment they place their order that all items have to be inspected at the time of delivery to
ensure that the items arrive in good condition with no transit damage so we can address any issues. Once a delivery has been completed and no issues are found we are very limited in what resolution we are able to offer. As such, since the customer did not advise us of any issues and decided to forego the inspection process which would have afforded all parties involved the opportunity to resolve the issue we are confined to offering the compensation as already advised. Sharon M***Coleman Furniture

*** Customer received delivery of his sofa on 7/*/15. Customer initiated a warranty claim for the sofa and in March the customer was ordered a replacement item via our warranty program. Per the terms of our warranty program Coleman Furniture will replace an item deemed to
have a manufacturer defect under warranty, however the customer is responsible for the shipping fees of the replacement item. As a courtesy to the customer Coleman Furniture waived the $shipping fee and the replacement sofa was sent to the delivery company.The delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My wife and I will not accept the $offer to resolve this issue because the price of the mattress and box spring was $in total! I love the mattress and the box spring looks awful and has a stun handy from spoiled sticky syrup that got on itI was instructed to not remove the items from the plastic since our house was not built yet by the delivery guysI did what I was instructed so that once I got the house completed I would be protected off the words of the delivery people that were a third party but at the same time if they work for Coleman furniture as contractors they are representatives of Coleman and there processes and proceduresI don't want them to send me a whole new piece box spring I want them to send me the half that was stained and replace itThat is all! After the disrespect I was given once I replied back to the offer saying take it or leave it It set me off! All I want is for them to honor what I was told by people at my house that were representing their company! If I am correct the box spring was $total so half of that is $75! Please send me what I was told by the people representing your companyAll I want is the new half of the box spring to the king mattress we ordered and I will not accept anything lessI was lied to an misled so that is all that will make this right!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset regarding their order. However, as the item was delivered and inspected at the time of delivery and found to be in good condition, meaning free of damages, we are unable to address the issue the customer hasThe item was found to
have damages after it was moved, this was conveyed to us by the customer. As such we are not able to address these issues as they are not a manufacturing defect.Sharon M***Coleman Furniture

*** This customer placed their order with Matt back in June of 2015. We delivered the item on 7/**/and the customer signed for delivery stating the item had been inspected and was in good conditionWe have had no correspondence with the customer with her advising that
there was a problem with the order until *** when customer called in advising there were issues with the item, we sent customer warranty forms and have not heard back from her as of yet. Customer disputed their transaction with their credit card and the dispute wa resolved in our favor.Guardian Warranty is an extra protection plan that we sell, we do not administer the plan and therefore would not be able to address any issues that the customer is having with them not speak to how they have advised the customer to resolve any issues. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their order. Their items have arrived at the local delivery company and is currently undergoing the inspection process. As soon as it passes inspection the customer will be scheduled for an immediate
delivery Sharon M***Coleman Furniture

*** We are committed to correcting this issue, and as customer confirmed, we are sending over another medic to resolve. Sharon M***Coleman Furniture

***Unfortunately with parts orders, it can take this amount of time, as many parts are shipped from overseasWe are not charging customer for these parts, even though the manufacturer is billing us for them, but we do need to wait until they become availableAs soon as they are in, we will arrange shipment.Sharon M***Coleman Furniture

***This customer ordered a sectional which was purchased brand new from the manufacturer, and was setup in customer's home in perfect conditionCustomer later noted issues, as they have written, and we scheduled a furniture repair company to check out the issuesAt this point, we cannot
replace the entire purchase, we are able to send out a medic for repairWe have filled our obligation on the order, but will continue to service customer with scheduling a repair person (at our cost) if this is possible for customer.Sharon M***Coleman Furniture