Smitty's Restaurants

***Coleman Furniture has remedied this situation by absorbing the cost for new drawers which the customer has now receivedThese drawers were delivered directly to the customer on 10/19/and will resolve the issue at hand.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThere are still marks and discolorations on the sofa that were not addressedI am just tired of dealing with this company
Sincerely,
*** ***
?

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? This company is refusing to refund a restock fee? They offered me a 10% discount on future orders? Fool me once shame on you? Fool me twice shame on me? After my experience with this company I don't understand how they could think a future order would even be an option? I am very disappointed to say the least? I would have to spend another $with a company I have no faith in in order to break even? I will be disputing this with *** once again? This is not fair? They don't hold inventory they are a drop shipper who doesn't stock any items? Why should I pay a restock fee? Further Howard M*** confirmed no order was ever even placed? Which is probably why they refused to give shipping details? Buyers please stay away? Even if you have to pay more you will thank yourself because you will have nothing but regrets and time wasted dealing with this company? I have spent the last months dealing with this and it has been nothing but frustrating? They do not care about customers? Too big to fail? I beg new buyers to please stay away? This company is terrible and should really be reprimanded for the way they treat people?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I disagree with the respond of colemanfurniture.com because it's not my impression that the item is supposed to be delivered in boxes and assembled in my home.It's their promise to the customers on their website and in their email to me.I did NOT accept it and there was No delivery on November,*.This terrible attitude and dishonesty started at the beginning of September and is not finished yet.I have emailed to them that I want them to postpond the delivery because my complaint was accepted by NY AJ and this case (including manipulations with the check)is under AJ investigation
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***Customer was continuously advised of back order and shipping status of items.? Order arrived at delivery company August * and had damages? Customer was advised of what was happening and was advised that as the replacement item was due to the hub shortly that we would not do a
split shipment.? Nobody at Coleman ever advised customer of a delivery date.? Customer was offered a split delivery and declined due to the fact that she did not want items that had been restored.? We advised customer that items were at 100% manufacturer specifications and that we could deliver.? Customer has advised that she no longer wants to speak to us and that she will be disputing her order.? We have offered the customer a discount to keep as is and accept delivery.? Customer has declined.At this time it is an open disputeOnce the bank confirms - we will be able to resolve further.Sharon M***Coleman Furniture

***The customer had contacted Coleman Furniture on 7/**/regarding an issue with her chair that she had received on 6/*/The customer had completed and submitted the warranty claim form on 7/**/Within the context of? the warranty form that the customer had completed and
acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary? parts were found to be available and were sent to the customer to address the issue at handColeman Furniture was not able to take back the chair from the customer as it was beyond the five day return policy.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved? This is *** *** my issue has been resolved I've received my refund from Coleman?
Sincerely,
*** ***
?

Revdex.com:
I received a phone call and an email from Coleman furniture on 05/**/stating that they are going to issue me a full refund of the purchase priceI have yet to be refunded, but expect it within the next couple of days
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How come coleman does not answer the question "where is the delay fee" u want us to accept whenever u deliver??
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***Coleman Furniture understands the issues with the customers order.? However, as the customer initiated a charge-back with their financial institution we are unable to proceed with any resolution until that has been resolved.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is unhappy with order he has received.? However, the customer signed our delivery paperwork indicating that the items were received, inspected and found to be in good condition.? Customer called a week later advising that there were
issues with his items.? We advised that since items were received in good condition we were only able to send parts if available to resolve his issue.? We have sent a furniture marker touch up kit to the customer to resolve the issues he advised? We have addressed this issue for the customer and will not be replacing the items as they were delivered to the customer in 100% condition.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

***Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in ? - business days.? Sharon M***Coleman Furniture

***Coleman Furniture will be have a certified furniture technician contact the customer to arrange for the legs on the sofa to be properly installedThe customer should expect to hear from the technician within - business days to schedule a service appointment.Sharon M***Coleman
Furniture

***This customer purchased a Saddlebrook Antique White Cocktail Table.? The description of the item states that it is "Crafted with Poplar/Pine Solids with ? wood products.? As it states wood products the item is not advertised as solid wood.? The item is as advertised.? The item has been verified with the manufacturer to be constructed of wood product as? described? .? Our website also states in our terms and conditions that: ? Coleman is not responsible if -? You received delivery of an item(s) with a finish, color or texture that is different from what you saw at the Coleman Furniture website, any website other than Coleman Furniture, at a physical furniture store, or recommendations you received from a Coleman Furniture sales representativeFinishes and colors online may not accurately represent the true color or patternCustomer accepts liability for their purchase.? Coleman Furniture is not liable for ? errors on Our Site: We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other site content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.? Sharon M***Coleman Furniture

***Coleman Furniture has placed an order with the manufacturer for a replacement dresser.? The dresser is is shipping from the manufacturer and will be delivered to the customer as soon as it arrives at the local delivery company.Sharon? M***Coleman Furniture

***Customer has disputed the charges with the credit card company, and they have credited back the restocking fees at this pointOnce they finalize, we are wiling to work with the customer, but we do need them to come to a conclusion prior.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I Paid $1,for a sofa set and a coffee table online and they refunded me only even though I don't even have the items except for the coffee table and it has been about a month now.? I asked Coleman furniture rep to take back the coffee table for which I paid $I asked the delivery guys to take back the coffee table during the delivery day and? they didn't take it back.I want full refund $1,I waited weeks for delivery of my items and during the delivery day, they wanted to deliver me a damaged/defective sofaI told the delivery guys I want my full orders and not just the coffee table and love seatThey wanted me to accept a damaged sofa and therefore wanted me to sign waiver even before any delivery was attemptedI saw them talking and they then pretended? as if the sofa can't fit my stairways and they were laughing and taking pictureThey never fully and properly attempt to bring the sofa to my living roomThey briefly brought it to my stairways and took a picture to show it didn't fit the stairways and took it right back to their truck and all in about minsThis was an act to fool me and they knew I was not gonna accept anything that is already damaged or defective.? ? They brought love seat and coffee table in to my room but not the sofa and when I asked them to take these back, they took the love seat but didn't come back to take back the coffee table.? People living above me has those sofas delivered to them easily through the same stairways and I had king size mattress , king size bed and inch entertainment wall centers delivered days earlier by another delivery company before this so I knew for sure delivery of the sofa wouldn't be a problemI now have nothing except for the coffee table which they were supposed to take back on same day and I am scammed $by Coleman furniture for nothingI want full refund $1336.75? so that I can shop for these furnitures at a local store
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***We have spoke to the customer and? advised him that we would refund him up to $once he provided the repair receipt for the repair needed.The customer was satisfied? with our resolution during the call.? Sharon M***Coleman Furniture