Smitty's Restaurants

***The customer placed their order with us on June **, 2016.? On June **, the customer was advised via a telephone call of a week ETA for their items.? The ETA is always to the local delivery company as we are not able to guarantee a delivery date until the items are at the
local delivery company and inspected.? On July **, the customer contacted us and advised they no longer wanted to receive delivery of their items and wanted to cancel their order.? At that time the items had already arrived at the local delivery and as per our terms and conditions that the customer agreed to when they placed their order cancellation fees would apply.The delivery company would have been more than happy to schedule the customer when they returned from their vacation so as not to interfere with that and fulfill the order? Sharon M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman's statement is not trueI did retain the boxes and labels as requestedPictures where forwardedI also donated the damaged furniture to Goodwill and the receipt was forwarded to Coleman, customer service (Lori C***? and? Arele Ei*** and they never respondedColeman never intended to do good on the furniture replacementsI was only advised by customer support (Lori C***)? to withd*** all claims firstI was strongly advised by *** Payments not to proceed with the withd*** since it was not the way to go about itI finally got a refund from *** and Im very thankful for thatColeman would have never sent replacements and would have kept my moneyThis business should be investigated and/or finedI have put complaints with various institutions in order to prevent Coleman Furniture from trying to do business this way.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? This is not wear and tearThe couch started falling apart months after purchase, it is significantly worseThere is myself, my husband and my just turned yr old who sit on these and not even on a daily basisSpecifically the corner piece that is tipping backwards and the seat that is collapsing to the right are seats not even used normally, someone may have sat in those seats a handful of times in this houseThey offered $to repair the armrest that started sinking after months and there is no one that will come and repair for that amountWhen I submitted the complaint about the couch falling apart in Oct, we had the couch for months at that pointCouches shouldn't be falling apart in months.?
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Sincerely,
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***Coleman furniture sympathizes with the customers frustration.? However, we have we contacted the delivery company that the item was shipped to and delivered to the customer from and they have had no instances of any infestations or occurrences of Bed Bugs prior to or since this customers items were in that location.? We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue.? We also reached out to the manufacturer and they advised that they have had no occurrences either? As such Coleman Furniture will not be able to accept responsibility for what has occurred? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, once the new items are delivered the complaint will be resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
My finance company has filed a dispute with Coleman Furniture on my behalf? I just spoke with them today and they told me that Coleman Furniture has until October **, to respond to them about my dispute? However, I would like to request additional time to respond to Coleman's email response to me/Revdex.com, dated October 3, since an answer is due from them to my finance company by October **, 2013.Second: ? I am not owed the amount of $at this point since my purchase was being financed ? and so far I have only made a down payment of $to Coleman Furniture? My monthly payments were stopped once I filed the dispute, so no other payments have yet been made pending the dispute decision? However, if Coleman Furniture has been paid the full amount of my loan by my finance company then the balance of the loan is owed to them.Third: I would most likely be agreeable to donating this merchandise to a charity and obtaining a receipt, however, I live in a remote rural area where it is very unlikely that I would be able to locate a charity that will pick up...and I have no resources that will allow me to deliver to themSince nothing was stated about how the furniture would be delivered or picked up I would need to know that Coleman Furniture would arrange and pay for the pickup and delivery to such a charity.I am agreeable to donating the merchandise to a charity provided Coleman Furniture is agreeable to pay for the pickup and delivery to such charity? It may be possible that a charity would be willing to pick up the merchandise, however, I have not yet been able to locate one that will pick up in my area? In addition, I am in agreement as long as I do not incur any expense and provided I suffer no financial losses to my credit history.If Coleman Furniture does not respond to my finance company by October **, and/or additional time is not allowed for my response, then I would like an email from Coleman Furniture that they are agreeable to my terms for them to pay for pickup, delivery charges to a charity and that I will not incur any further financial expense, nor suffer any repercussions to my credit history? Once I receive notification of acceptance of my terms by Coleman Furniture then I will accept their Business response via your Revdex.com email system (unless of course their agreement with my finance company (by October **) is to just pick up the furniture at their expense, dispose of as they wish and release me from any financial or credit losses
Sincerely,
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***Coleman Furniture has fully refunded this customer as of January, **, and customer was advised of such? Sharon M***Coleman Furniture

***This customer has disputed his order.? ? Customer cancelled order after it had been shipped from the manufacturerThe item was shipped from the manufacturer on 5/**/Items are loaded for shipping from the manufacturer prior to the actual ship dateCustomer advised us on 5/**/after it had already shipped from the manufacturer that he wanted to cancel his orderAt that time it was to late to cancel without incurring fees.? We have provided proof of shipping from Howard M*** on his dispute.? Proof is attached here as well? Sharon M***Coleman Furniture

***Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved.? The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of deliveryIn speaking with the customer, an offer was made to
send a part and an increased allotment totaling? $towards finding a technician to address the matterThe customer declined both offers that were made.? If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $towards resolving the matter.Sharon M***Coleman Furniture

? ***Coleman has addressed this issue for the customer and a price adjustment has been made as she requested.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved? The table was delivered todayThank you for your assstance in thus matter.?
Sincerely,
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***Customer has disputed the charge with *** - the processorWe are the middle of awaiting an outcome, and will be happy to work on a credit for customer once this is resolved, but at this point, it is under investigation of ***.Sharon Ma***Coleman Furniture

***As we have stated previously? Coleman Furniture clearly shows all dimensions on our website as well as indicating the minimum door requirements for all item.? The customer is responsible to ensure they have ensured that their dwelling meets all measurements.? Our delivery team has advised that the entrance did not meet the minimum measurements required and to attempt to deliver the items would have caused damage to the items and possibly the home? We can not attest to any current furniture she has in her home as it was not purchased from us nor was it delivered by usAs such we would not be taking any further action.*** ***Coleman Furniture

There moving company left a full size mattress on a queen frameThey never called me to verifyThe mattress should have stayed on the truck

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture sent me a communication yesterday that my order has not passed the inspection and it will be reordered from the manufacturerWill I receive the percent interest while the delayed ordered be delivered to the consumer? ?
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response still did not address the fact that the dimensions on the website are incorrect.  I understand that the table is correct but because the dimensions listed in the website were incorrect, the table did not fit into my kitchen.  As you can see below, the width shows 30.25" but the width of the table is actually 48".  Nowhere in the dimensions does it state the table is 48 inches.  This is what I'm upset about.  Coleman did not offer an exchange for another table or a store credit or even a discount for this purchase.  ?Please see the website link below to understand my complaint.?Dining Table: 30.25"L x 30.25"W x
28.75"H - 81lbs[redacted]

[redacted]Coleman Furniture has been actively been working with this customer in an effort to have this matter fairly resolved. On 8/**/17 Coleman Furniture had requested that the customer provide the corresponding video that the customer had advised they had which would further demonstrate the...

issues with the chair. Once the customer provides this video, Coleman Furniture will be happy to further look into this matter and work towards a fair and equitable resolution.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They resent the same damaged furniture with more damage than the first delivery, I would like to go before a judge and let the judge see exactly what they are doing and how they are bringing damaged furniture. I want a full refund, I was willing to accept brand new furniture in the original manufacture carton, to be opened at my home upon delivery, but Coleman furniture will not allow that.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]The customer was refunded $100.00 back to their original method of payment on  3/**/17.  The customer can reach out to her [redacted]a card for verification.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands that the customer is very frustrated and wants to get his issue resolved.  However, to rectify the issues the customer had Coleman Furniture ordered the customer a replacement item.  The replacement item has arrived at the local delivery company and...

the local delivery company will be calling the customer today to arrange delivery of the customers order.Unfortunately the agent who advised the customer that their items had not arrived did not have the full information regarding the order.Customers order is ready for deliverySharon M[redacted]Coleman Furniture