Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us [redacted] was emailed a prepaid shipping label on 12/26/to his email address listed on the orderWe ask [redacted] to check his spam and junk foldersWe have also reached out to [redacted] as he has stated the part was already returnedWe have requested [redacted] provide us a copy of the receipt of the amount paid to return the part, so we may reimburse him the costsBecause [redacted] is not satisfied with his experience with Parts Geek and in a sign of good faith, we have issued a refund of $on 12/28/Please allow 3-business days for the refunds to appear on your statementPlease accept our sincere apologies for failing to provide you with the excellent service you expected from us

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund to Mr [redacted] s credit card of $on 10/13/Please allow 3-business days for the refund to appear on your statement Once you receive your refund on your credit card statement, you may dispose of the part as you see fitThe fuel pump will NOT NEED to be returnedAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Mr [redacted] contacted us:Wed, Aug 04:48pmI only received padsWhen I ordered the part, it clearly shows padsIf the amount I paid is for only two pads, I am returningThis is advertisingYou can pay for my return shipping tooIf you plan on sending me the two pads you shorted me, I hope it doesn't take another days to fill the orderNot a happy customer!!! Thu, Aug 11:35am - [redacted] Hello,Your order has been set up for returnYou will receive an RMA e-mail with complete return instructions in approximately 24-hoursIf you have any further questions or concerns, please don't hesitate to contact us.Thank YouReturns DepartmentIn addition, a pre paid shipping label was emailed to Mr [redacted] email address [redacted] on 08/21/via [redacted] tracking number [redacted] Once the parts have been returned and processed, a full refund will be given to Mr [redacted] credit card

A new rotor was shipped out via USPS tracking number [redacted] and delivered on 10/16/

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe apologize for any delays in receiving your return authorization numberWe have processed a return merchandise authorization and have emailed Mr [redacted] to his email address of [redacted] a prepaid shipping label via UPS tracking number [redacted] to return the defective assemblyPlease accept our apologies for any inconvenience that we may have caused

We do not have a Customer Service number as indicated on ourwebsite.According to the phone conversation that I reviewed on7/13/15, [redacted] disconnected the phone conversation with [redacted] , becauseshe was confrontational [redacted] asked [redacted] numerous times how he canassist to no avail*** [redacted] called back and again spoke to *** He explained to her that the part that sheneeded was out of stock at that time, and that she had been refunded for thepartWe have a copy of the phone conversations, as all phone calls arerecordedAs far as the refund goes, the bank/credit card companyaccepted the credit on their endIt was not rejectedThe credit for the partin the amount of $was refunded on 7/6/@ 11:46AMThe transaction numberfor the credit was [redacted] I highly advise [redacted] tocontact her financial institution If the credit was not applied to her card ending in 6288, we need documentationfaxed to us from the bank/credit card company showing that it was not appliedWe can then proceed from thereOur fax number is [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usAlthough Mr [redacted] received what he ordered part number [redacted] as listed on his payment invoice, it appears Mr [redacted] ordered the incorrect part as he could not advise us what specific style of vehicle Mr [redacted] owned which was pertinent information in ordering the correct tailgate molding for his vehicleAs per our Policies page ( [redacted] ), we do not offer return shipping reimbursement regardless of the party at faultAll returns are freight prepaid by the customerHowever because Mr [redacted] is not satisfied with his experience with Parts Geek, we have refunded Mr [redacted] $and $on 05/23/for his total order transaction of $Please allow 3-business days for the refund to appear on your statement Once you receive your refund on your credit card statement, you may dispose of the part as you see fitThere will be no need to return the partPlease accept our apologies for any inconvenience that we may have caused

Complaint: [redacted] I am rejecting this response because: when I purchased the items I was charged shipping on the two itemswhen the part did not come in for almost a month I canceled itthey choose to send it so of course I am not going to pay the return shipping but did I pay shipping for two items when I only technically got one itemhow fair is that? I was charged shipping for two items I received one so I am entitled to part of my shipping cost backWhat is the problemThis is not how you conduct business Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very happy with your involvement and resolution on our behalf - I am just disappointed that it took involvement with Revdex.com for Parts Geek to reimburse me for my expenses Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you with the credit card used at the time of purchase $on 03/26/2016, $on 03/29/and $on 03/29/for a total of $for Mr*** order
Please allow 3-business days for the refund to appear on your statementThere will be no need to return this part/orderOnce you receive your refund on your credit card statement, you may dispose of the part as you see fitAgain, please accept our apologies for any inconvenience that we may have caused

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 02/02/to *** *** credit card($+ $9.95) Please allow 3-business days for the refunds to appear on your statementPlease accept
our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe apologize for Mr*** receiving the incorrect floor matsAs per our conversation with Mr*** today 02/17/2016, we will be sending Mr*** the correct floor mats needed for his
vehicleIn addition, emailed Mr*** a prepaid shipping label to return the incorrect floor mats, at his leisureMr*** was extremely receptive with our conversation and resolution to his concerns and we hope this resolves this matter favorablyIt is important to us that all our customers know that we try to fair in every situation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10636803, and find that this resolution is satisfactory to me
Regards,
Jared Clifford

Mr*** has been refunded $for the missing water pump part number *** *** *** ***
Shipping: $Parts: $Total Credit: $We apologize for any delays or inconvenience causedThank you

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 04/09/to *** *** credit cardPlease allow 3-business days for the refunds to appear on your statementOnce you receive your refund on your
credit card statement, you may dispose of the parts as you see fitThe part will NOT NEED to be returnedPlease accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Because Mr*** did not provide us a receipt of what he paid to return the parts we checked FedEx website for ground shipping costs to his credit card billing address to the warehouse and his tracking number *** for lbs estimated cost of shipment was $and his tracking number *** for lbs estimated cost of shipment was $In addition to Mr*** full order refund issued on $on 07/15/and $on 07/29/2016, we have refunded Mr*** an additional $on 08/03/for his return shipping costsThank you