Snap Finance, LLC

We are sorry to hear about Mr. [redacted]’s experience with Snap Finance. We are sorry he experienced long hold times on the phone. We have recently experienced higher call volumes than normal, and are working to bring them within manageable levels. Mr. [redacted] entered into a rental-purchase agreement....

 All terms and conditions were clearly disclosed in his agreement. Each rental-purchase agreement is for a total period of 12 months. We provide customers the option to obtain ownership early by providing them a 100 Day Cash Payoff and after expiration an Early Buyout Discount where the customer only has to pay a percentage of the remaining payments. Customers must contact us if they would like to exercise one of their early buyout options. We also provide customers a clear summary of their costs and terms before they sign the agreement.We do not offer monthly statements at this time; However, we are happy to provide customers with a summary of payments if they request. We are sorry that this was not a satisfactory solution for Mr. [redacted]. Mr. [redacted] took advantage of his early buyout discount. If he has any additional questions we are happy to answer them. He can contact us via chat, Facebook messenger or by phone at 877-557-3769.

We are sorry to hear about Mr. [redacted] confusion with Snap Finance. We do offer customers a 100 Day Cash Payoff. If customers choose to take advantage of this early purchase option, all lease charges are waived. The only cost he paid was a small processing fee, which he remitted to the merchant at the...

time of signing the agreement.  Mr. [redacted] took advantage of his 100 Day Cash Payoff Option and was not charged any additional amount. All costs and terms of the account are disclosed on his agreement, including payment amount and first payment date. We do not advertise or represent that there would be no payments for a month. We are sorry if Mr. [redacted] experienced confusion. We did not make any unauthorized payments from his account. If he has any additional questions about his account, he can contact us at 877-557-3769.

Snap Finance has been in contact with Ms. [redacted]. Her
account was clearly noted she intended to take advantage of our Cash Payoff option
and her account was adjusted to her satisfaction. If she has any additional
concerns she can contact us at ###-###-####

We are sorry to hear about the confusion Ms. [redacted] had with Snap Finance. We have been in contact with her and have offered a resolution that is satisfactory to her. If she has any additional concerns she can contact the representative she spoke with or she can contact our customer service...

department at 877-557-3769.

We are sorry to hear about Mr. [redacted]’s experience with Snap Finance and one of our merchant partners. We have been in contact with him and are working towards a resolution that will be satisfactory to him. If he has any questions about his account he should reach out to the representative he spoke...

with on the phone today.

We are sorry to hear about Mr. Fragoso’s experience with Snap Finance. We have made multiple attempts to reach him and were unsuccessful. We are happy to work with him, but he needs to contact us so we can effectively resolve his concerns. He can do so by calling us at 877-557-3769.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was not told by [redacted] or Snap Finance that my purchase was a lease agreement.  Upon my last conversation with the owner at [redacted] he assured me that my purchase was just that, a purchase and not a lease agreement. I did not speak with anyone at Snap Finance at any time up to August 2016 when I called to see why they were still taking payments out of my account. There is no way that I would have knowingly agreed to pay more than 100% interest on a purchase. The original purchase was 799.00 plus tax. They are trying to charge me over a 1000.00 in interest fees. I have never heard of anything like this.  I opened the account online for the credit by filling in the information that I was asked for. At that time I was provided with the credit limit. I never received anything about a lease agreement. I have never received anything in my email from SNAP finance, and I was not informed about a lease agreement until I called them August 2016. I have paid for the equipment in full and I do not owe them anything else. It would be foolish for me to continue to pay them and then return the equipment minus 200.00. Shame on SNAP finance and shame on [redacted]. Revdex.com please help me to protect my consumer rights.
Sincerely,
[redacted]

We are sorry to hear about Ms. [redacted]' experience with Snap Finance. We have been attempting to contact her to resolve her concerns. Unfortunately, we have been unable to make contact with her. We are happy to work with her to come to a mutual resolution to her concern. However, if she does not...

contact us, she can still take advantage of our Early Buyout Discount where she only has to pay a percentage of the remaining payments. If she no longer wishes to remain in possession of the merchandise she can return it to us in good working order and pay us any past due payments through the end of the current term.We are happy to assist her and would love the opportunity to resolve her concern. She can contact us at 855-293-0213 or she can correspond with any of the Snap team members she has been working with.

We have been able to make contact with Ms. [redacted] and we have reached a resolution that is satisfactory to her.

We are sorry to hear about Mr. [redacted]’s experience with Snap Finance. Mr. [redacted] entered into a lease-purchase agreement with Snap Finance on December 1st 2015. We have been working with Mr. [redacted] and have reached a resolution that is satisfactory to him. If he has any other additional questions...

he can contact us at ###-###-####.

We are sorry to hear about the experience Mr. [redacted] had with Snap Finance. We have been in contact with him and have offered a refund of his payment and to reschedule it for a later date. If he has any additional questions he can contact our customer service department at 877-557-3769, or he can...

call the representative he was working with.

We are sorry to hear about Ms. [redacted]’s experience with Snap Finance. We have reached out to Ms. [redacted], and were able to resolve her concerns about her account to her satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have removed Mr. [redacted] from automatic payments and
have made several attempts to contact him to determine a satisfactory resolution.
We are happy to discuss his account and resolve his concerns at his
convenience. He can contact Snap Finance @ ###-###-####.

We are sorry to hear about Ms. [redacted]’ experience with Snap Finance. We have made several attempts to get in touch with her to resolve her concerns, but have been unsuccessful. We are happy to work with her. To help her we need her to contact the representative that has been attempting to reach her....

If she cannot get a hold of the representative she can contact our customer service department at 877-557-3769. We have a resolution that we think will be satisfactory to her.

We are sorry to hear about the negative experience Mr. [redacted] had with Snap Finance. On Sunday April 24th Mr. [redacted] called into Snap Finance inquiring about the amount he would pay to take advantage of his Early Buyout Option. Mr. [redacted] was quoted the correct amount of $1,065.95. At the time of...

his call the payment previously scheduled for April 25th was already in process and the amount quoted to him by our customer service representative had calculated the in process payment into the quoted amount. Mr. [redacted] was not charged more than what he was quoted and paid, but our customer service department could have been more clear with the details of the pending payment. We are sorry for the confusion Mr. [redacted] experienced and we will use his feedback to improve the customer experience for future customers.

We are sorry to hear about Ms. [redacted]’s frustrations with Snap Finance. One of our representatives made an agreement with her to bring her account current for $101.89. It is our understanding that this arrangement caused her account to become overdrawn and charged overdrawn fees. She contacted us...

claiming she did not authorize the payment. We communicated to her that we would be happy to refund the payment and take care of any overdrawn fees as long as she provided us a valid bank statement. She did provide a “statement” but the information on the document did not meet our requirements for us to authorize a fee refund. Additionally, An Investigation into her bank account revealed that her Financial Institution only charges $25 for an overdrawn fee. This dollar amount was also verified by an employee of her Financial Institution. The fee amounts listed on the document she provided were significantly higher. We are happy to refund her any fee that was charged to her account in connection with her Snap Finance payment, as long as we receive a valid bank statement from her Financial Institution with the associated fee charges. If she has additional questions about her account with Snap Finance, she can contact us at 877-557-3769.

We are sorry to hear about Ms. [redacted] concerns with her Snap Finance agreement. We have made multiple attempts to get in contact with her and her husband and have been unsuccessful in reaching them. Ms. [redacted] and her husband signed a rental-purchase agreement. The agreement was for a total of 12...

months with payments of $84.62 every other week. Snap Finance offers all customers two Early Purchase Options. A 100 Day Cash Payoff Option where all lease charges are waived, and after expiration, an Early Buyout Discount where they only have to pay a percentage of the remaining payments. Customers must call us to make payment arrangements if they wish to take advantage of one of our early payoff options. Unfortunately, Ms. [redacted] 100 Day Cash Payoff Option expired on June 15, 2017. At that time, she had only paid $507.62 towards her balance. The 100 Day Cash Payoff Option is no longer available to her. However, she can still take advantage of our Early Buyout Discount. If she would like to take advantage of the Early Buyout Discount she must call us at 877-557-3769.

We are sorry to hear about Ms. [redacted]’s experience with Snap Finance. Snap Finance does offer a customer web portal for online access to some of our finance products. however, we do not have a web customer portal for the specific loan product Ms. [redacted] entered into. We are sorry to hear that the...

merchant was confused on this. The customer web portal is something we will be launching for this specific offering in the next few months. We apologize for the confusion this may have caused Ms. [redacted]. We are happy assist Ms. [redacted] with her questions or concerns by phone at 877-557-3769, chat on our website or through Facebook messenger.