Snap Fitness

Initial Business Response /* (1000, 10, 2015/09/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the unauthorized purchases made on Walmart.com using gift cards saved on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.

After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Per the Terms and Conditions for Walmart.com Gift Cards, we are unable to issue a refund for gift cards that are used without the [redacted]'s authorization. I have spoken with Mr. [redacted] and advised him that he will need to contact his financial institution to dispute the charge for the original purchase of the cards that were used as payment. As such, Walmart.com considers this matter closed.

Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.


Sincerely,

[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time her has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart.com...

account and order history. [redacted] order was from [redacted], a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.
We notified the [redacted] support team about [redacted] concerns. We have tried to reach [redacted] several times by phone and via email in order to address her concerns, but have been unsuccessful. In light of this, Walmart.com considers this matter closed
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at[redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was really just trying to get them to understand my problem. I understand they don't care and just want to get on with things but doing business in such a manner will only lead to more unsatisfied customers. This same situation with the shipping issue wasn't only a problem I had had but several friends and family as well. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/11/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On September 16, 2015, an unauthorized order was placed using a gift card stored on Mr. [redacted]'s account. We have advised Mr. [redacted] that Walmart.com was not impacted by a security breach. Customers are responsible for keeping their account login information safe. We closed Mr. [redacted]'s account to prevent any further transactions and as a one-time courtesy, issued an $80.00 gift card to replace the funds that were used. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed that Mr. [redacted]'s order was canceled after his payment did not pass [redacted] billing verification system. Unfortunately, the price of the iPad Mini 2 Mr. [redacted] originally ordered increased at the time he was attempting to place a new order. The current price of the iPad Mini 2 he originally ordered is $329.99. We understand the frustration this has caused Mr. [redacted]. That is why we have issued him a $100 egift card to help match the price for a new order of the iPad Mini 2 Wifi + Verizon. On July 16, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. On this day, Mr. [redacted] responded back and confirmed he no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
Good day
I have heard from the company and they have resolved the issue promptly and fairly. Thank you for your assistance.
[redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s complaint, we reviewed...

her account and order history. Ms. [redacted]’s order was from Watch Grabber, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.
We notified the Watch Grabber support team about Ms. [redacted]’s concerns. We advised that Ms. [redacted] received an incorrect item. We apologize for the difficulty that this caused and we are addressing this with Watch Grabber directly. On December 31, 2016, we contacted Ms. [redacted] directly and explained that a full refund has been issued to her original form of payment. She may keep or donate the item she received in error. In light of this, Walmart.com considers this matter closed
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:  The company took no responsibility for their mistake.  I accept that they consider the case closed, but their resolution was far from acceptable.  Nothing was mentioned about the television order that was cancelled.  What was their excuse?Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding unwanted emails. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] reached out to us regarding unwanted emails he was receiving from us. We escalated this to the appropriate team who had Mr. [redacted]'s email address removed from any of our distribution lists. We also sent Mr. [redacted] a $25 eGift card for the inconvenience this issue caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All the personel from Walmart were friendly, polite and they all tried to be helpful, but it took going to management to get the problem resolved. At this time all seems to be corrected and I would consider this case closed.
Thank you for your forum

Initial Business Response /* (1000, 10, 2015/10/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] due to an unauthorized purchase on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. However, as a one-time courtesy, we provided Mr. [redacted] with a $50.00 Gift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did the write thing.

Walmart.com received a Revdex.com complaint from Mr. [redacted] [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]‘s concerns and appreciate the time he has taken to provide us with his feedback and comments.
 
After we received Mr. [redacted]’s complaint, we...

reviewed his Walmart.com account and order history.  Mr. [redacted]’s account was used by someone Mr. [redacted] was unaware of. There were three orders placed on July 16, 2017. Walmart.com was able to cancel 2 of the 3 orders that were placed but was unable to cancel the third order. In cases such as these we recommend that customers dispute the charge with their credit card company. So that Mr. [redacted]’s payment method will not be compromised Walmart.com confirmed that currently there is no payment information saved on Mr. [redacted]’s account. To further protect the account Walmart.com has also sent Mr. [redacted] a link where he will be able to change the password for the account. We have made attempts to reach Mr. [redacted] and we have not heard back. In order to provide the best resolution possible, we will need to speak with Mr. [redacted]. In light of this, Walmart.com considers this matter closed
 
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.
Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the cancellation of his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 5, 2015, Mr. [redacted] placed an order for two gazebos to be picked up at his local Walmart store the same day. Unfortunately, the store he selected did not have the item in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If an item is sent from a distribution center, a new order is created. In this case, we had to create a new order. Mr. [redacted] attempted to cancel the order but it was too far along in processing and the items were shipped to the store. As a courtesy for the inconvenience, I have sent Mr. [redacted] an eGift Card for $25.00 and a full refund has been issued for the order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted].

The details of the complaint are accurate.  The customer did send us a screen shot of a facebook communication she had with our manager who was also her personal trainer at the time.  This is only significant because there was other communication along with this screen shot.  The...

facebook communication did ask the question of what she needed to do to cancel her membership.  There was no follow up communication indicating any of the steps to cancel had been taken.  We require a written notice for cancellation which we file and keep.  There was no record of any cancellation on file.  The manager at the time has no recollection of receiving any cancellation request.  Asking what needs to be done to cancel is not a cancellation request.  If taken to court a judge would require something more than the facebook screen shot asking what needs to be done.  My choice was to have her take us to court or to compromise by sending a refund for one year which is what I did.

Initial Business Response /* (1000, 10, 2015/09/29) */
09/29/2015
EE XXXXXX-XXXXXX
Proposed response for: Revdex.com #XXXXXXXX
Order number: XXXXXXX-XXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted] regarding damaged playset upon delivery as well as an incorrect playset...

that was refused by [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his Walmart.com account and order history. The original order was done on the weekend of 8/16/2015, which Massachusetts tax-free weekend. Walmart returned the difference. Unfortunately, the wrong playset was delivered, which [redacted] refused. When the correct playset was delivered on 9/10/2015, the shipper discovered it was damaged. This playset was also returned. The last playset was delivered on 9/25/2015 and was not damaged.
The original price was $1747.94 and we made several adjustments which allowed the final price to be $1408.15. As such, Walmart.com considers this matter closed. I apologize for any frustration or inconvenience that this may have caused.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Senior Specialist Operations-Executive Escalations

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On July 1, 2017, Ms. [redacted] placed an order for the Forever Bride Halo Sterling Silver Bridal set and a Forever Bride Men's Diamond Ring. She subsequently submitted a request to cancel that order. All cancelations on our site are considered as an intent to cancel. We start processing the order as soon as you click “Place Order”. It may be possible to cancel the order during processing but once it moves to the shipping process, it cannot be canceled. At the time of her cancelation request, Ms. [redacted]’s order was too far in processing to cancel, both items shipped. We partnered with the courier, and we were able redirect the shipment which contained the woman’s ring to our returns center and Ms. [redacted] was issued a refund. Refunds go back onto the original method of payment and can take up to 3-5 business days. However, the men’s ring could not be stopped it was shipped and delivered. On July 8, 2017, Ms. [redacted] returned this item to her local store and was given an $85.22 cash refund.  We spoke to Mr. [redacted] the fiancé of Ms. [redacted] he expressed a concern about an additional charge for this order. At this time we have not been able to locate any additional charges. He has agreed to furnish us with documentation from his financial institution verifying these charges. Once we receive this information we will work with our billing team to resolve any billing errors. Again, we thank Mr. [redacted] and his fiancée’ Ms. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Initial Business Response /* (1000, 10, 2015/11/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 23, 2015 Ms. [redacted] placed 2 orders each for a $15.00 phone card. Her payment information was immediately authorized for the full amount of the order. Unfortunately, the order did not pass [redacted] security checks and was cancelled. When the order cancelled, the authorization hold was released. The time frame for the hold to fall off can vary depending on Ms. [redacted]'s bank's policy. We contacted Ms. [redacted] and reviewed both orders. Ms. [redacted] was given a $15.00 adjustment at the time the order was canceled and a $5.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Its been solved between them and I. 
 
 
 
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/06/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund or replacement request for the 700c Mongoose Detain Men's Urban Bike. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] and we have not heard back. In order to provide the best resolution possible we will need to speak with him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]‘s complaint, we reviewed her...

Walmart.com account and order history.  The portion of Ms. [redacted]‘s order that had issues were from Pharmapacks and Emart Savings, both are a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.On June 6, 2017, Ms. [redacted] ordered 4 Pack - Flents Econo-Mate Contact Lens Cases #1010 2 Each and DMV Magic Touch Firm Lens Remover. Ms. [redacted]‘s order was incomplete, she only received one Contact Lens Case (instead of 8) and one Lens Remover (instead of 10). When Ms. [redacted] went into Walmart to return the items for a refund she was informed that the items were from a Marketplace Seller and Ms. [redacted] would have to contact them for resolution. While Ms. [redacted] was in the Walmart store she and her daughter were treated rudely and Ms. [redacted] received no resolution for her issue. On June 27, 2017, Pharmapacks issued Ms. [redacted] a refund on the Lens Case. On July 3, 2017, Walmart.com issued Ms. [redacted] a refund on the Lens Remover. Due to the poor experience that Ms. [redacted] received in the store Walmart discounted the remaining items on the order by 50%. On July 3, 2017, we contacted Ms. [redacted] directly and explained that refunds were processed for the incorrect items and that Walmart provided a 50% adjustment on the remaining items. Customer was more upset about the treatment in the store rather than the issue with the Marketplace Seller. Ms. [redacted] will forward us information regarding the store experience so Walmart can address her concerns. In light of this, Walmart.com considers this matter closedAgain, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history.  [redacted] order was from AMI Ventures Inc, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the AMI Ventures Inc's support team about [redacted] concerns and request to be refunded for the Little Kids Bubble Machine, Bubble Guppies. On January 12, 2017, we attempted to contact [redacted] directly and explained that AMI Ventures refunded her on December 21, 2016, but we have not heard back. In order to provide the best resolution possible, we will need to speak with [redacted]. In light of this, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com