Snap Fitness

Complaint: [redacted]I am rejecting this response because: I want WalMart.com to stand good the original purchase I made. The error made was not on my part and due to their negligence I was very inconvenienced. If a multi billion dollar corporation cannot make good on a measly couple hundred dollar mistake that they admitted was their fault then that speaks very poorly of the companies integrity. Satisfaction will be made when I receive a Barnett Jackal crossbow package for $99.99. At this point they have caused me enough frustration that the said product should be provided at no cost to me to to show that the corporation maintains some level of integrity. I've made 100's of purchases online with this company, if this matter is not resolved not only am I done doing business with said company but will do my best to let everyone else know of their poor business practices and lack of integrity.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/10) */
Walmart.com received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we...

reviewed his Walmart.com account and order history. When we spoke to Mr. Bryns he advised us he felt his account had been hacked. He stated he received an email from us stating his account has been updated. We asked Mr. [redacted] to forward that email. To date, we have not received the information requested. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/08) */
My complaint has been taken care of. thank you.

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We do apologize for the technical error that occurred on our site which showed the incorrect details for the item [redacted] ordered. However, we were unable to fulfill the order and it had to be canceled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We are so sorry for the inconvenience that this caused. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us. 
Sincerely, [redacted]
Walmart.com

[redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]' complaint, we reviewed his Walmart.com account and order history. The Thames Kosmos Remote Control Machines Science Experiment Kit is currently out of stock and cannot be replaced. We emailed **. [redacted] and advised that we could not replace the item because it is out of stock. We have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 15, 2015, Mr. [redacted] placed an order for Metropolitan 5-Piece Dining Set. Our records show that the order was lost in transit therefore our [redacted] service team issued a replacement for the item. The replacement order was lost in store. It was later found by an associate on August 6, 2015 and it was returned back to us. The item may have been put on the wrong pallet by the store, or checked in incorrectly by the returns center and this caused the refund to not process. We have manually processed the refund back to Mr. [redacted]'s original form of payment. For the inconvenience, we issued you a $25 EGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time his has taken to provide us with his feedback and comments.After we received Mr. [redacted] complaint, we reviewed...

his Walmart.com account and order history. On March 23, 2017, Mr. [redacted] placed an order for a Roku Streaming Stick which included a VUDU and Sling promotion. The promotion entitled the customer to receive 2 months of Sling TV and 3 free VUDU movies. Due to a system error the promotion codes were not sent out. We apologize for any inconvenience that this has caused. On April 4, 2017 we contacted Mr. [redacted] directly and provided him with the promotion codes needed to take advantage of this offer. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. Unfortunately, given the wide discrepancy in pricing, we have canceled orders and [redacted] order was one of them. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). In light of these events, we consider this matter closed. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’ concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’ complaint, we reviewed his account...

and order history. Mr. [redacted]’ order was from IBS Wireless Inc, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.
We notified the IBS Wireless Inc support team about Mr. [redacted] concerns. Mr. [redacted] has advised that this Bose Headphones he received were defective and that he requested a refund. As per the IBS Wireless Inc return policy, exchanges for defective items may be issued free of charge, but a 20% restocking fee is applied for refunds. We spoke to Mr. [redacted] on January 18, 2017 and apologized for his poor experience. We have issued a courtesy refund of the restocking fee that was deducted from his original refund. In light of this, Walmart.com considers this matter closedAgain, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted] complaint, we...

reviewed her account and order history. On April 7, 2017, Ms. [redacted] ordered 8, 8x10 Premium Metallic Prints. The delivery date for Ms. [redacted]' order to be picked up at her local Walmart store was April 13. When Ms. [redacted] went to Walmart to pick up here order on April 14 no one could tell her the status of the order and referred her to someone outside of Walmart. Ms. [redacted] felt that the order was placed through Walmart they should resolve the issue. Ms. [redacted] chatted with an agent and we could not find the photos. The order was refunded, but not before Ms. [redacted] was treated rudely that Walmart agent. We have created a coaching session with the agent in question so that this will not occur again and have refunded Ms. [redacted] the cost of her replacement order, $18.44. We have communicated with Ms. [redacted] and she has agreed to this resolution. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/11/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On April 6, 2015, Ms. [redacted] placed an online order for an Intex PureSpa Set. On April 22, 2014, a replacement set was ordered due to issues with the original order. On May 7, 2015, a full refund was issued for the item. Ms. [redacted]'s account has been updated to ensure she is not charged for the replacement. We recommended that she work with the manufacturer directly to receive replacement parts. Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs assistance in the future.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/02/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his defective Netgear N150 Wireless Router of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he...

has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that the router is defective and that the Manufacturer Netgear would not cover the shipping costs to send it in for warranty service. For the inconvenience, we have refunded Mr. [redacted] $25.97 for the router and the service plan. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am fully satisfied with Walmart's actions and consider the issue resolved.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]'s complaint, we reviewed...

her Walmart.com account and order history. Ms. [redacted]'s order was cancelled because our system validated she has two email addresses that have been set up for Walmart.com accounts. There should only be one Walmart.com account and Ms. [redacted] has two. As a security feature and to protect Ms. [redacted] this will continue to cause cancellation issues, because our system can not determine her identity. We have made several attempts to reach Ms. [redacted] and we have not heard back. In order to provide the best resolution possible we will need to speak with with Ms. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].Walmart.com

Initial Business Response /* (1000, 10, 2015/05/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records show that Ms. [redacted] purchased a workout DVD on 5/2/2015. This only included 3 workouts and not 7 workouts as stated on the ad. We have escalated this to our merchandising team and they have advised that it was an error in the ad description. The ad has been updated. For the inconvenience, we have issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/08) */
[redacted] the store manager at the Kirkwood location contacted me today and we are able to resolve this issue in a professional manner

Walmart.com received Ms. [redacted]’s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] feels that she should have been informed when the unauthorized charges took place. Unfortunately, the form information she is seeking would need to come from her financial institution. Our system shows that of the three unauthorized charges on Ms. [redacted]’s account two were cancelled due to possible unauthorized charges. This was done because of the automatic security procedures that Walmart.com has in place to prevent unauthorized charges and to protect our customers. The system does send an email to the email address that is on file for the order to advise the customer that Walmart.com was not able to verify the payment information. The third charge Walmart.com was able to refund to Ms. [redacted]’s account by contacting the Marketplace Seller and have them process the refund.  We do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller.Walmart does take the security of our customers’ accounts seriously and Ms. [redacted]’s comments are duly noted. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. Mr. [redacted]’s order was from Buy It Now, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.
We notified the Buy It Now support team about Mr. [redacted]’s concerns and requested that he be given a full refund. On January 26, 2017, we contacted Mr. [redacted] directly and explained he had been issued a full refund. In additional he was given a $25.00 eGift card for the difficulties. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 24, 2015/10/14) */
Wednesday, October 14, 2015
Filed Electronically
California Revdex.com
RE: Revdex.com Case# [redacted] Ticket# XXXXXXXX
To whom it may concern,
I am writing you in response to the above referenced...

complaint.
Our Savings Catcher Specialists have been in contact with Ms. [redacted] and report the concern has been resolved. Ms. [redacted] multiple account issue has been successfully corrected. Our Savings Catcher team merged both of Ms. [redacted] accounts so all information is now visible and available in her new account. Ms. [redacted] account contains her Reward Savings and all receipts submitted in both accounts.
Walmart strives for excellent [redacted] service and is committed to providing everyday low prices to our customers. When our efforts are less than expected we appreciate consumer feedback which allows us to isolate areas of concern and address accordingly.
We appreciate Mrs. [redacted] for bringing this matter to our attention and we will consider this matter closed.
With regard,
[redacted]
Resolution Specialist
Walmart Stores, Inc

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for a cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] both by phone and email and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get my refund