Snap Fitness

Initial Business Response / [redacted] (1000, 16, 2015/11/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her recent orderWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] ' complaint, we reviewed her account and order historyOn October 7, 2015, Ms [redacted] placed an order for a set of Pioneer Woman Tumblers to be shipped to her local Walmart storeWe're sorry to hear that she did not have a satisfactory experience when attempting to pick up her orderWe processed a full refund for the order and issued Ms [redacted] a $eGift card for the inconvenienceHer feedback regarding her experience has been forwarded to the appropriate teams for reviewAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 19, 2015/11/03) */ I received a $e-gift card from walmart.com and I am satisfiedI consider this matter closedThank you

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 30, 2015, Ms [redacted] placed an order for an Xbox One bundle consolePlease know, Walmart.com takes great care to properly verify all purchases made on our siteOur records indicate that her order did not pass [redacted] finance screenings which caused it to cancelWe have escalated this to our billing team and they have put Ms***'s account in a positive stateHer orders should process successfully in the futureWe have escalated all coaching opportunities to the appropriate team to review and addressWe contacted Ms [redacted] and she has advised that she purchased the items elsewhereFor the inconvenience, we have issued her a $Egift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn June 27, 2015, Mr [redacted] placed an order for Krave Pure Foods Beef JerkyThe order was processed by our marketplace vendor, Mega Store RetailWe have forwarded this over to our marketplace vendor and they have advised that the lb is describing the shipping weight and not the actual product weightWe have escalated this to the appropriate team to make the ad clear of thisFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a [redacted] complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyOn July 7, 2016, Ms [redacted] placed an order for an Electric Professional Nail Drill Machine Art File Bit Acrylic Manicure Pedicure KitOur records show that this item was sold and shipped from our Marketplace Retailer, [redacted] When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerWe do apologize for any inconvenience this has caused Ms [redacted] We have escalated the issues with the item to [redacted] to reviewOur records show that the order was refunded in the amount of $on July 22, We have tried to contact Ms [redacted] , but have not heard back from herAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely, [redacted] * Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order history [redacted] order was from Buy It Now, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Buy It Now’s support team about [redacted] concerns and that he has not received his orderWe have processed a full refund in the amount of $onto his original method of payment On January 22, we contacted [redacted] directly and explained that we have processed the refund for the orderIn light of this, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the advertised pricing for a Kid Trax VW Beetle Convertible 12-Volt Battery-Powered Ride-On, BlackWe thank you for the opportunity to address Ms***’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms***’s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and she advised us that she saw the Kid Trax VW Beetle Convertible 12-Volt Battery-Powered Ride-On, Black advertised on the Walmart application for $for her local Avon, CT StoreWe have replicated the issue while on the phone with Ms***, but the inventory currently showed out of stockWe explained to Ms [redacted] how the Walmart application works and that the item may have been marked for clearance at the price of $149.00, but the price for Walmart.com is $Ms [redacted] advised us that she was no longer interested in the item because she purchased a similar item elsewhereMs [redacted] also saw the FurReal Friends StarLily, My Magical Unicorn at the Shelton, CT store for $She advised me that she went to the store to purchase, but they were sold outI offered to match the price when she placed a new orderMs [redacted] placed a new order for the item and we have adjusted it as promiseAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/11/23) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund requestWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWhen Mr [redacted] placed his order, he selected one of our Marketplace Vendors, Limited GoodsWhen Mr [redacted] placed his order Site to Store shipping was not an optionMr [redacted] entered the store's addressThis is not the proper process, as Marketplace orders can only be shipped to a [redacted] 's home address and not our Stores for pick up, because the items are not fulfilled and shipped by Walmart.comAs a one-time courtesy we have refunded Mr [redacted] $back onto his original method of paymentAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not mistake to do the order to Walmart.com , but they are not a serious companythis problem is not the first time, they play with our money for at least one and half month and later they send the item and all the time they said the transaction was with another company and for these reason they can not refund the moneythey are stolen the money of many people who did nothing....BAD COMPANY yes they refund my money just because you help meThank you Final Business Response / [redacted] (4000, 14, 2015/12/09) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintWe have processed the $as desiredWe have no further information to offer at this timeWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com

Complaint: [redacted] I am rejecting this response because:Walmart is acting like it was my error purchase did not go on credit card, and it was NOT my financial instution that held the authorizationMy bank would have deleted charges but walmart wouldnt cooperate to do itThey took money out of my checking twice! It was cancelled an not released back into my checking for a weekContact my bank an you will see its all documented how Walmart would not release my money with a faxed letterThis should ever happen to another customerAfter all the people I spoke to not one would fix it! The $promotion was already owed to me, so that was not fixing promblem! Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn January 5, Mr [redacted] placed an order for a Cornet [redacted] 120V 60Hz Strobe Light for pick up at his local storeUpon order placement we promised the order would arrive at the store by January 10, Unfortunately, when Mr [redacted] went to the store to pick up his order, it could not be located, we deemed it lostMr [redacted] has been refunded for this orderFor the inconvenience Mr [redacted] was issued a $eGift card on January 13, As such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent experienceWe thank you for the opportunity to address Mr***‘s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr***’s complaint, we reviewed his account and order historyMr [redacted] used the Walmart app to search for a tool boxHe found one that he wanted to order but upon selecting the tool box to place an order the price had increased by $Upon contacting Walmart.com’s customer service Mr [redacted] was told that Walmart.com cannot offer a price matchIn this case, according to Mr***, the issue was not price matchingIt was that Mr [redacted] did not expect the price to change suddenlyAs per our terms “Walmart cannot confirm the price of an item until after your order is placed”Prices are subject to change at any timeDue to the fact that Mr***’s concern was not answered by Walmart.com customer service we offered Mr [redacted] a Walmart eGift card in the amount of $41.65, which was the difference of the price he first was and the price when he tried to order the tool boxMr [redacted] accepted the offerWe sent Mr [redacted] the $Walmart eGift cardAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, ***Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her cancelled ordersWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] 's first order was cancelled in error by our systemWhen Ms [redacted] placed her second order, the order was being reviewed by our Finance Team and Ms [redacted] cancelled the order before the order could be released for processing and fulfillmentWe made several attempts to reach Ms [redacted] and we have not heard backAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding the beauty boxWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] was charged for the Spring beauty box, but did not receive itWe have escalated this to our beauty box team and they have shipped a replacement Spring beauty box on 5/28/As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

I think the issue has ben resolvedCan we close it ? Thank you J

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with a refund requestWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] ' complaint, we reviewed her account and order historyThere was a system issue with her order that prevented the store from issuing creditAn adjustment was processed and Ms [redacted] was refunded in fullAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding the item she wanted to purchaseWe thank you for the opportunity to address Ms***’ concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms***’ complaint, we reviewed her Walmart.com account and order historyMs [redacted] was interested in purchasing the Pocket Juice chargerMs [redacted] saw the item available for $through her local storeThe store has advised they stopped selling the item, but Walmart.com sells the itemAt this time, the price for the Pocket Juice charger is $As a courtesy, we have issued Ms [redacted] a $eGift Card for the price differenceIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Complaint: [redacted] I am rejecting this response because Walmart doesnt understand the graveness of the issueThey are advertising lower price and latter refuting those prices saying an errorIt would be not long when Walmartwill be sued Revdex.com, you can close this case as unsatisfactory where Walmart failed to rectify the mass issues on their websiteI still have various links to their stores which are selling one or the other items for much lower price as they are on clearance, but this walmart executive who is responding doesnt get it that its an issue in their system and they shoudl fix it, ratehr saying it can happen.Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her late to arrive orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart.com account and order historyWe have spoken with [redacted] and she advised us her order did not arrive as promisedOn February 28, [redacted] ordered the TurboTax Home&Business and we promised delivery date of March 3, [redacted] has confirmed she received the order on March 6, For the inconvenience we have adjusted [redacted] order $As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her Marketplace orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyMs [redacted] 's order was from Tasharina Corporation, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyWe notified the Tasharina support team about Ms [redacted] 's concernsTasharina Corporation sent out a replacement order and [redacted] was advised of tracking informationAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] A [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/01/10) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her lost or stolen $MasterCard Gift Card of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with his feedback and comments After we received Ms***' complaint, we reviewed hisWalmart.com account and order historyWe have spoken with Ms [redacted] and we have advised her that the $MasterCard Gift Card shows delivered on December 8, and the card has been redeemedWe have advised Ms [redacted] that she would need to dispute the charges with her financial provider due to non-receiptPer our Gift Card Terms and Conditions; neither Wal-Mart.com USA, LLC nor Wal-Mart Stores Arkansas, LLC shall have liability to you for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through your Walmart.com accountAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments Due to a technical error, the Carbon Express Wolverine Hunter and Draw Arrows, and the Carbon Express Terminator Hunter and Draw Arrows, [redacted] purchased were showing incorrect detailsOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the error Unfortunately, we were unable to fulfil the order and it had to be canceled Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)For the inconvenience, we have sent [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com