Snap Fitness

Initial Business Response /* (1000, 10, 2015/09/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced with a laptop she recently ordered. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that Ms. [redacted] placed an order for an HP laptop for same day pickup at her local Walmart store on September 3, 2015. When an order is ready, we'll send an email informing the [redacted] they can pick up their items. In Ms. [redacted]'s case, the item was out of stock at her store and could not be fulfilled. When the store found that they did not have the laptop she had ordered, they found a better one to offer her as a substitute. The laptop that was going to be offered as a substitute was priced higher than the one she selected, had the same or better features and was going to be offered to her at the original laptop's lower price. Unfortunately, the substitute laptop was mislabeled and the wrong item was selected for her. The store manager has personally reached out to Ms. [redacted] to apologize for the inconvenience and to offer the appropriate substitute. Ms. [redacted] advised him that she had already purchased the item elsewhere. For the inconvenience a Gift Card in the amount of $40 was provided to Ms. [redacted] and a full refund in the amount of $209.55 has been issued for the original order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] A. [redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been credited for my charges by PalPal, however.  This was not resolved by WalMart.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I never "accepted" any terms or conditions when signing up for a Walmart.com account. I never had to sign any agreement to agree to terms and conditions. Again, this further shows how Walmart doesn't care about their customers, and will even lie in an attempt to save reputation. I still desire to receive the product that was advertised and that I received an order confirmation for. My son's Christmas was ruined because he was excited about having this television. Thank you Walmart for ruining a child's Christmas, and for further causing me stress and anxiety over this matter. What Walmart is doing is unethical and I will be filing a complaint through a government agency, as well as voicing my concerns publicly over social media. I am contacting the Federal Trade Commission and any other consumers' rights groups, this is completely unethical and illegal.
Sincerely,[redacted]

(The consumer indicated he/she ACCEPTED the response from the business.)Was handled immediately after the Revdex.com complaint was filed, but the time and effort that went into even having to get to this point with multiple unsuccessful attempts with customer service (online and phone), Twitter and a snail mail letter to Arkansas and California was ridiculous.

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]‘s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we reviewed his...

account and order history. Mr. [redacted] has been attempting to change the email address on his Walmart.com account for a number of weeks. Our IT department is working to address and resolve this issue. We spoke to Mr. [redacted] and explained that his issue has been escalated. Our commitment is to have Mr. [redacted]’s issue resolved by close of business on March 28, 2017. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted] complaint, we reviewed his...

account and order history. On March 30, 2017, Mr. [redacted] placed an order for an 8-Door Storage Cabinet. The item arrived damaged, but Mr. [redacted] had already begun assembling the item and did not wish to return it. We contacted Mr. [redacted] on April 11, 2017 and issued a 50% price adjustment so Mr. [redacted] may keep the item as is. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

It's not about receiving money it's about the service that they're walmart.com treated me that's why I'm asking for a representative from the corporate to call me I was treated in such a manner that it really made me feel like they had just taken my money  that's why I'm in when I was told to go back to the store and look in the back myself I thought that was very unprofessional and then when I went back to the store the manager Call walmart.com  and I wish he was treated the same way

Initial Business Response /* (1000, 10, 2015/05/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records show that Mr. [redacted] placed an order for a grill as a Site to Home order, but the delivery address was his local stores address. When the item delivered, the package was not scan able and therefore didn't show up in the stores system to give to anyone. We contacted Mr. [redacted] and he acknowledged of this. Additionally, we have escalated all coaching opportunities to the appropriate level to be reviewed and addressed. We have issued a full refund back to Mr. [redacted]'s original form of payment. For the inconvenience, a $25 Egift Card has been issued as well. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very courteous to address my issue. I had to wait for bank statement to come in the mail to verify credit but I made a call and made sure the credit has been issued and also have to them close the bank dispute on my behalf

Initial Business Response /* (1000, 6, 2015/05/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the cancellation of his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased a ZOTAC NVIDIA GeForce GTX 980 4GB GDDR5 PCI Express 3.0 Graphics Card. This was a price error on our site for this item. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Mr. [redacted]'s order was cancelled and refunded due to this error. We have tried to contact Mr. [redacted] via email at [redacted]@zotac.com and via phone at XXX-XXX-XXXX, but have not heard back from him. As such, Walmart.com considers this matter closed, but Mr. [redacted] can contact us directly if he has any further questions.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com...

account and order history.  Ms. [redacted]’s order was from Direct Home Supplies, one of Walmart.com’s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
We notified the Direct Home Supplies support team about Ms. [redacted]’s concerns. Ms. [redacted] has advised that she has not received the Hanes Full Zip Fleece hoodie that she ordered. On November 22, 2016, Ms. [redacted] was issued a refund in the amount of $16.28 for the hoodie that she did not receive. We have attempted to reach Ms. [redacted] by phone and email and have received no response. In light of this, Walmart.com considers this matter closed. 
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2015/11/23) */
Thank you for the opportunity to respond to Mr. [redacted]'s complaint.

After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On October 26, 2015, Mr. [redacted] placed an order for Shurtape HVAC Tape from...

Zoro, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.

Due to a technical error, the tape Mr. [redacted] purchased had an incorrect description.
The posting online indicated it would be received in a case of 24 for the price of one roll of tape. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error and escalated Mr. [redacted]'s concerns to Zoro for a resolution. The item description online has been updated.

Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Mr. [redacted] was fully refunded for the order. As a one-time courtesy, we advised Mr. [redacted] that we would be happy to send him the remaining 23 rolls for the original price. He initially refused our offer and requested that we provide him with the difference in the form of a refund instead. When advised that an additional refund would not be issued, he accepted the offer. The order was placed and Mr. [redacted] was charged $15.92 plus tax for an additional 23 rolls of tape. Our tracking indicates that the additional order has been delivered. A $25 eGift Card was offered to Mr. [redacted] for the inconvenience but he refused the offer.

During our conversation with Mr. [redacted], he requested that we assist him with returning his previous 3 orders of 80+ items. Call tags have been issued for the items he wished to return and Mr. [redacted] was advised that refunds would be issued if the items are received by our returns center within their return timeframe.

There is nothing further we can provide to Mr. [redacted] and Walmart.com considers this matter closed.

If you have any further questions, please do not hesitate to contact me. I can be reached at XXX-XXX-XXXX between the hours of 8am - 5pm Pacific Time, Monday - Friday.

Sincerely,

[redacted].
Walmart.com

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted]'s complaint, we reviewed...

her Walmart[redacted] account and order history. On February 26, 2016, [redacted] placed an order for an Intex 16' x 48" Ultra Frame Swimming Pool. We do apologize that [redacted] did not receive all the parts to her pool. We have escalated this over to the vendor and they have advised that they will send out the missing parts to [redacted] directly. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.Sincerely,[redacted]Walmart[redacted]

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her smartphone order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We confirmed that Ms. [redacted] placed her order on Black Friday and received special pricing. The order was cancelled and Ms. [redacted] reordered the item at a higher price. We adjusted her new order to her original sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund/replacement request. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we...

reviewed his Walmart.com account and order history. On May 29, 2016 Mr. [redacted] purchased the Fitbit Surge Size: Large Color: Black. He has been working directly with the manufacturer regarding the item's poor performance. We have spoken with Mr. [redacted] and he advised us that Fitbit has replaced the item several times and each time the item has not met his expectations and continues to have poor performance. He advised us that the last Fitbit has been returned back to the manufacturer and that they would be processing his refund. We have advised Mr. [redacted] that in order for Walmart.com to assist, we would need the item returned back to us in order to assist. We have advised Mr. [redacted] to keep us posted on the resolution that Fitbit provides. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the missing item of her order. We thank you for the opportunity to address Ms. [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order did not include a headboard, because it was not an option to select as she placed the items in her shopping cart. We have spoken with Ms. [redacted] and confirmed there was an issue on the bundle page. We have spoken with Ms. [redacted] in order to resolve the issue. We have issued a $80.00 eGift card to cover the price of a new headboard. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] from Walmart.com called me on 6/29/2015 around 2:48 PM CST and offered the resolution described in their response to Revdex.com, and I accepted the offer. I truly appreciate the Walmart.com's swift response and willingness to resolve the matter as quickly as possible. Only thing that was not mentioned in their response to Revdex.com was their intention of removal and correction of the particular item's web page, which was discussed during the phone conversation. It has been several days since the phone conversation with Walmart.com, but the item's web page has not been removed or modified so far. Since I accepted their resolution, I will not pursue on the correction of the web page; however, I believe that I would be beneficial for Walmart.com to correct the item's web page as soon as possible to avoid future complaints such as mine.
Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
P.S. Revdex.com - thank you very much for your help!!!

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted] complaint, we...

reviewed his account and order history. On February 8, 2017, Mr. [redacted] ordered a Visual Land 8" Tablet 16GB Quad Core includes Tablet Case. Mr. [redacted] wanted to know more details regarding the “Free 2-day shipping” as the item had not yet arrived in 5 days. We are sorry Mr. [redacted] received incorrect information when he called Walmart.com customer service. In Mr. [redacted]’s case the item was late in shipping due to delays in the shipping process. This was an exception to our normal shipping times. In regards to the refund, all refunds go back onto the original method of payment. The financial institution controls when the credit will post to an account depending on their policies. This is something that is out of Walmart’s control and falls under the process of each individual financial institution. We have confirmed with Mr. [redacted] that he has received the credit to his card. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2016/02/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 18, 2016, Mr. [redacted] placed an order for an Apple iPad mini 2 16GB WiFi for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We contacted the market manager for the local stores in his area and they were able to hold one iPad for Mr. [redacted]. The store has followed up with us and advised that Mr. [redacted] picked up the iPad on 1/24/16 and they have honored the $199 price. Additionally, we have escalated this over to our Walmart Credit Card team regarding his issues. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue was resolved, actually very impressed by the effort and professional attitude they showed.
I'm very grateful with the timely response and resolution.

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.Due to a technical error, the Carbon Express Terminator Hunter Draw...

Arrows [redacted] purchased was showing incorrect details. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, we were unable to fulfil the order and it had to be canceled.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). For the inconvenience, we have sent [redacted] a $15 eGift card.
We apologized for any inconvenience that this has caused. We attempted to reach [redacted] to discuss his concerns by phone and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] seleceted Ship To Home as a shipping method and included the Walmart store address as the delivery address. Therefore, the store's system was unable to identify the order. However, the store has agreed to contact Ms. [redacted] to compensate her for her order that she incorrectly shipped to the store. Unfortunately, the number (XXX)XXX-XXXX is not a working number. The store will be resolving Ms. [redacted]'s issue via email. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Athens issue was resolved, Walmart emailed me and I was able to get a full refund thank you so much Revdex.com.