Sony Computer Entertainment America LLC

November 14, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

June 15, [redacted] Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill their request June 19, ***: SIEA stands behind the orginal statement SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

September 27, 2016Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] .I spoke to [redacted] and explained our service qualification policy: Evidence of biologic infestations are immediately identified and returned without service to prevent contamination of our service facility Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service Infested PlayStations are disqualified from future service SIEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

October 26, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: [redacted] I am rejecting this response because:Sony has provided no resolution for unauthorized chargesI will be contacting my attorney for further inquiry Sincerely, [redacted]

August 23, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and provided a resolution SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

June 19, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA maintains our decision [redacted] ’s request for a service refund is denied Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ December 23, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and provided a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

December 1, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided further insight on this issue SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

April 25, Re: Case No [redacted] Consumer: Rai [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided insight on the process Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ January 7, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Per our Terms of Service, infestation disqualifies a PlayStation from serviceOur PlayStation technicians qualify a PlayStation as soon as it's receivedIf there is evidence of infestation, we cannot service the device and it is returned immediately Once the PlayStation is deemed disqualified, it cannot be appealed SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no proof of infestation submitted, and therefore no proof of the supposed infestationThe unit was under warrenty and should have been serviced or replaced I am willing to accept a refurbished unit in lieu of service, or the cost of a new unit if the company refuses to honor the warrenty Final Business Response / [redacted] (4000, 9, 2016/01/14) */ January 14, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Although we appreciate Ms***'s service feedback, our terms of service is very disqualified PlayStations are immediately returned without serviceWe maintain our original decision SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 11, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no proof of bugs provided and no valid reason for Sony to refuse to prove their statementI want proof of bugs, since there are NO BUGS in any f the systems I own and all other systems except the PShave any issuesThis is a hardware issue that is endemic to the first gen PSand I deserve to have my system fixed or replacedThe warranty is in effect and there are no bugs or other issues except with this single systemSony needs to honor their warranty and respect me as a consumer who has supported their company for a long time There is no proof of an "infestation" provided, and the issue is very widespread and well known to the company and gaming communityThe fault here is Sonys and I deserve a replacement system

Complaint: [redacted] I am rejecting this response because: I purchased the game new and per the box I am owed the game, this is my stance and this is what I am sticking to, there is no expiration date for the Vita game listed.Sincerely, [redacted]

April 26, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request since we made an exception in the past for them SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: [redacted] I am rejecting this response because: they refunded the money to their own internal account What makes them think that I ever want to spend another damn dime with them? I want them to return the funds to the credit card that they stole the funds from I had never authorized any payments to Sony on that credit card, when I was signing up with them, they stated that they needed the credit card only to verify my identity This is pure BS.Sincerely, [redacted]

October 7, 2016Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] .Evidence of biologic infestations are immediately identified and returned without service to prevent contamination of our service facility Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service Infested PlayStations are disqualified from future service SIEA appreciates the opportunity to address this matterPlease note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Subject: Complaint # [redacted] I would like to change my response to 'Accepted' They had not actually communicated with me, but after checking my account, I have determined that they did do what I asked - [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/01/04) */ January 4, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX We are sorry, but we cannot waive the service fee for Mr [redacted] 's PlayStation The fee for service includes FedEx shipping to recover his PlayStation; we use genuine certified PlayStation parts installed by qualified PlayStation techniciansWe also cover the FedEx shipping back to him SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Am I surprised by Sony's response? No, considering everything that I had to go through to get Sony to reply to my concernsI tried for several weeks to contact someone at Sony, and never heard back from anyoneIt took me to file a complaint with the Revdex.com to finally hear back from someoneI was left a voicemail by [redacted] asking me to give him a callI tried for two weeks, and left several messages for [redacted] , and I never heard back from himI had to send a follto the Revdex.com letting them up that I had not received a call back [redacted] finally called me back, and left me a message stating he went to his management to see if they would make an exception to wave the service feeThey repied that they cannot at this time, and can't give gratis serviceI have never experienced such poor service from any company I have ever dealt withI guess Sony feels that they are too big of a company to deal with a insignificant customer as myselfI will make sure that I share my experience with Sony, with my friends and relativesThis is what happens, when you become one of the largest electronic companies in the worldYou stop caring about your customers , and all you think about are your profitsI realize that Sony would go out of business,if they agreed to repair or replace our playstation I will never by a Sony product again! [redacted] Final Business Response / [redacted] (4000, 12, 2016/01/14) */ January 14, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX We regret Mr [redacted] 's feedback regarding the denial of his Out of Warranty Fee waiverSCEA strives to provide a value to our service: shipping is included; the PlayStation is serviced using genuine PlayStation parts installed and tested by qualified PlayStation techniciansSCEA maintains our original decision SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 14, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, My final response to SonyYou are all about making the mighty buck, and not providing a quality product, and service to your customers

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11820808, and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ October 30, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Most PlayStation 4s are repaired not exchangedHowever, our service center reserves the right to exchange Mr [redacted] 's PlayStation with a recertified replacementAlso, PlayStations are serviced and shipped to the consumer within three to five days from the delivery to the service center, not a month as stated in his complaint SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to know why a brand new item needs to be repaired? If I purchase any other consumer good that is defective the item would be replacedIf my item will be repaired in 3-days why are Sony Tech Support staff telling customers the turn around time is 3-weeks? I am currently out $on the system, $for their online service, $100+ on perennials for the systemI feel Sony shoukd refund my $purchase price and my $online service, so I can return the junk I purchased an buy another manufacturer's system, I feel Sony does not value it's customers with its unfair repair and return policy Sincerely GVB Final Business Response / [redacted] (4000, 11, 2015/11/25) */ November 24, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC stands behind the original statement SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 13, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sony SCEA has not addressed the issue unfortunatelyIts very sad as a Sony customer who has purchased Televisions, Home Theater Receivers, Gaming Consoles you've lost me as a customer