Sony Computer Entertainment America LLC

April 13, Re: Case No [redacted] Consumer: MARTIN [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I spoke to Martin and confirmed he was able to locate his proof of purchase and he mailed his Dual Shock to the service center for replacement Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Matthew [redacted] SIEA Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ January 29, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC will contact the consumer regarding this issue SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ September 30, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and provided a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

April 13, Re: Case No [redacted] Consumer: Lisa [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case [redacted] SIEA contacted the consumer and provided further insight on the decision April 17, 2018: SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

December 7, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

[redacted] I am rejecting this response because: I have not been contacted againSony refused to resolve this when it was previously discussedThis is an outright lie.Sincerely,Carl [redacted]

October 17, Re: Case No [redacted] Consumer [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and provided further information regarding his IP address SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

March 16, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] According to our records the consumer contacted SIEA after submitting the Revdex.com letter March 20, 2017: SIEA has contacted the consumer and provided further assistance SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

June 6, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

October 18, Re: Case No [redacted] Consumer: [redacted] ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA cannot service an out of region PlayStation I spoke to Richard and emailed him the Sony UAE support site to provide contact information for Accredited Service Centers located in UAE Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

June 20, [redacted] Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill their request SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

January 26, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] While SIEA appreciates [redacted] feedback, we maintain our decision and decline his request for a fee waiver His PlayStation was purchased used and does not qualify for warranty service Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because: Their solution was to do absolutely nothing! They credited the most recent charge, but not the original charge (which was what they already did before I filed this complaint) They claim that if I would have called earlier, they could have helped me with the original charge This is ridiculous! I DID call them at least twice when I received the original charges I was placed on hold for at least minutes both times, with no idea how much longer it was going to be and ended up hanging up before I got through When I received the most recent charges, I called again & was placed on hold for over minutes before I got through to talk to anyone I'm sorry, but I don't have that kind of time to sit on hold for a customer service rep and it's ridiculous to expect customers to hold that long! That service is completely unacceptable! Sincerely,Grace ***

March 27, Re: Case No [redacted] Consumer: Brandon [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided further insight into the decision process March 28, 2018: SIEA stands behind the original statement Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

April 6, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request The game launched nearly years ago SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

April 12, Re: Case No [redacted] Consumer: Even [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and further insight on the decision April 17, 2018: SIEA stands behind the original statement Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

January 25, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

May 1, & May 2, Re: Case No [redacted] & [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] * [redacted] SIEA has contacted the consumer and provided a resolution May 2, 2017: SIEA found evidence that the account information had previously been shared The account will remain suspended for days SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

May 12, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] We appreciate [redacted] feedback about our support I have reached out to our quality support team to train the offending agents to improve our service for our next consumer Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:This is what I was told to do, I was told to send the game controller to the following address and upon receipt they would ship out a brand new one for me If they honor their word, then I will accept that the case will be closed Given the nature of the situation, I am making sure to take a picture and get a receipt showing proof that I sent the package to them Thank you for your help Revdex.com Ship your peripheral to : [redacted] ***IMPORTANT:Remember to include the Service Information shown below Service Information : Service Request Case #: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***