Sony Computer Entertainment America LLC

November 10, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request If he is past the warranty then a fee would be necessary November 14, 2016: SIEA, LLC stands behind the original statement SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ June 22, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and are working on a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) None of there people have tried to contact meThey also made a fool out of me by laughing and handing the phone off to a so called supervisorI was on the phone for over an hour and a half trying to get ahold of somebody with litigationAfter I told them I would file civil action I got someone to push me through to there legal teamNever did they try to contact me or take care of a loyal customerMake a note that I have spent a lot of money with Sony I have been buying there plantation product since the original one came out along with games TV and other devicesOverall I feel some sort of compensation or monetary resolution is neccasary for me to continue to use Sony anymoreOverall there comments and actions where not that of a business juggernaut like Sony I felt like I was speaking to ComcastJust wish they would be more serious and helpful when someone has an issue and to say they tried to contact me Is not true Final Business Response / [redacted] (4000, 9, 2015/06/25) */ June 22, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and are working on a solution June 25, 2015: SCEA, LLC has called Mr [redacted] three separate times and sent two emails, and have received one email back from himWe cannot help him if he will not call back SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because: There was no bug infestation The person who call only indicated that the system was immediately returned without even looking at the system is because I informed him that the box was never open and the information form & receipt was still in the box I had the system in the wrapper they sent for about a week before I shipped it off and then put the information form inThere was no bugs as Sony indicatedIf they immediately shipped the system back, where are the bugsNo proof, no evident If Sony employees can see the bugs, why can't the customers As you can see below I am not the only customers experiencing this corrupt practice of Sony The person could not tell me why my PSis not corrupt Not satisfied with this response This is a way convenient way for Sony not to honor it warranty!!! See see other complaints: (1)If there is a way to post video on here I would love to know because I had a current warranty and sent my playstation to be serviced but Sony gave me a Bogus claim stating there was an insect infestation making me wonder if my house has unfit living statndardsI took the console as directed by Sony to a 'Third Party' to be serviced days after receiving the box and video taped us opening and everythingThere was no sign of any bugs, carcasses or droppingsOn top of the whole thing almost every screw had stripped inside the machineI can't believe Sony wont just hold up to their end of the bargain! (2)SCREW SONY! I WILL NEVER PURCHASE ANOTHER SYSTEM AGAIN! THEY DON'T HONOR THEIR WARRANTY! INSECT INFESTATION??? I DON'T GIVE A **bleep [redacted] IF THERE'S BUGS IN IT, SPENDING DOLLARS ON A SYSTEM DESERVES AT LEAST A DOLLAR EFFORT TO FIX IT!!! BLATANT DISREGARD FOR LOYAL CUSTOMERS AND I FOR ONE AM GOING TO MAKE IT MY MISSION TO BRING THIS FAULTY BUSINESS PRACTICE TO IT'S KNEES WITH A CLASS ACTION LAWSUIT! THIS HAS TO STOP! (3)I just sent my sons psto SonyThe system would shut off seconds of turning on after a pop sound After receiving the box it took 3-days for the email conformation saying they received itBut the strange part, after a hour of that email I received another email saying my system was shipped backAfter the system was delivered I open the box to see a note saying can't fix insect damageSo I open up my sons system and there's no indication of a insect damage with the system looking amazingly clean on the insideSo after reading these same posts and a lot more on other forums I will sell everything I have with Sony and invest in Xbox oneI feel Sony has become very greedy and far sided to the consumers who buy and support SonyI own every playstation, I have Sony tvs and a Sony blue raySo it won't just be playstation items I will no longer buy (4)My PSwas returned from service with nothing but the words "insect damage." This is a common practice of SonyI think this need to stop!!! Please see my other option on the next steps I can takeThanks so much

Initial Business Response / [redacted] (1000, 7, 2015/09/22) */ September 22, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX This PlayStation model does not qualify for repairThe consumer declined the quoted replacement option to replace his PlayStation for a fee SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] called me to discuss the case at 1pm on 9/22/ He told me that they can't repair or replace the PS3, and the best they can do is the $refurbished model [redacted] mentioned that my model of PSis known to fail after a couple of years I asked about the next escalation channel to which [redacted] said there is no escalation channel at this point and that I couldn't speak with a supervisor This offer is unacceptable as the YLOD is a known manufacturers defect which Sony should address at no cost to me Final Business Response / [redacted] (4000, 11, 2015/09/28) */ September 28, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Mr [redacted] misrepresented our conversation: This model is no simply longer serviced; SCEA does not consider this PlayStation to have a 'manufacturer defect' We DO offer a replacement for his model, the fee for service is $ As Mr [redacted] declined our service option, we are considering this matter closed SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC

March 9, 2018Re: Case No [redacted] Consumer: NATHANIEL [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA thanks MrCallow for his feedback regarding our service process but maintain his PlayStation is disqualified from service due to infestation SIEA appreciates the opportunity to address this matterPlease note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Matthew [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

January 22, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

May 30, [redacted] Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA actually provided [redacted] a refund shortly after speaking with him After reviewing the Chat conversation we found that the agents were polite and professional with him However, [redacted] was not professional and used excessive profanity during the conversation May 31, ***: [redacted] was treated with respect by the agents even though they were not treated in the same manner They attempted to explain the different indicators on the store showing the difference between a $ [redacted] acontent and the full game for $*** SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

October 12, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and provided a resolution SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

March 23, Re: Case No[redacted] Consumer: Angela [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA made multiple attempts to contact the consumer and have not heard a response Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

Complaint: [redacted] I am rejecting this response because: SIEA is still screwing over the consumer a second time with their greedOther divisions of [redacted] have accepted the betrayal of trust with this game and are taking steps to protect the consumer and instilling confidence with their spending by offering refunds for ALL purchases to this gameI will NEVER accept that SIEA will do nothing for ALL the purchases of the game, or their half assed refund dateConsidering the Founders packs(which is when I expect the lion's share of purchases were made) were offered in June and ended in JulySIEA is cheaply covering its *** by the offering of their refund and screwing every consumer that came before that dateWhich that date isn't even far from the ending of the founder's packsIt reeks of greed and is NOT something [redacted] would have done last generation when it was losing the console warsThis is the kind of crap [redacted] would have pulled, but this time they're actually the good company protecting consumersThis response infuriates and disgusts meSimply turning on my PSmakes me sick to think how far [redacted] has fallen to greed and terrible service simply because they can afford it now that they won this generationI wish I had just supported [redacted] In the future I will not be supporting any companies running this type of game on [redacted] systems because they do nothing to protect the consumer when they allow scams to get onto their network [redacted] didn't even live up to their own closure of service date, and closed the servers down a month early from when they were supposed toThey had already gotten all their money from micro-transactions so I guess they decided there was no point keeping the scam running with no further profitIf there was a legal action to be taken, you can bet I would certainly be taking it, or joining it, instead all I can do is continue to reject this unacceptable response and hope someone will see the way SIEA handles its service and shy away from supporting them What's really a shame is I have to deal with SIEA and not one of the other branches, because they are offering full refunds and protecting the consumerGuess it goes to prove not all branches are equal, and SIEA is far inferior to the other branchesThis whole ordeal makes supporting anything [redacted] in the future very unlikely for me and I will actively discourage anyone I meet from doing the same.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: In my complaint I already addressed when they were offering refunds to, and that was unacceptable to meRather than actually reading and responding to my complaint they issue a blanket carbon response as though they didn't even read the complaint or my desired solutionAs far as consumer support and protection goes that's ridiculous to meIt pretty much guarantees I lose all faith in [redacted] ever protecting their consumers, and in the future I will actively discourage everyone I meet from supporting [redacted] products of this type and I will encourage them to choose another console that WILL protect their consumers from scams like this rather than hiding behind a half measure and "its not our fault" logicAs far as I'm concerned [redacted] profited immensely from this scam of a game and rather than owning up to it being a scam and making restitutions for all the victims they're doing a half measure to keep a massive portion of those profitsWhereas [redacted] and certain countries of [redacted] are saying hey, this isn't right and fixing it SCEA is just pulling this crapI used to be an ardent believer in [redacted] being a much better company than [redacted] that cared about the gamers and this incident has proven me wrong.Sincerely, [redacted]

April 17, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided further insight on the process SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 7, 2015/11/24) */ November 24, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Our Service Center shipped a replacement PlayStation to Mr [redacted] on 11/delivered and signed on 11/ SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I have received no contact from the company since filing my claim and if they are referring to my previous attempts to contact their customer service that was in NO way a resolutionMultiple chats disconnected for even bringing up my issue and absolutely no solutions when they managed too even discuss it with me.Sincerely, [redacted]

February 23, Re: Case No [redacted] Consumer: Carl [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution February 28, 2018: SIEA, LLC, provided insight on the decision making Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

April 12, 2017Re: Case No [redacted] Consumer: [redacted] ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] .I spoke to [redacted] and explained our service qualification policy: Evidence of biologic infestations are immediately identified and returned without service to prevent contamination of our service facility Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service Infested PlayStations are disqualified from future service I declined her request to replace her PlayStation SIEA appreciates the opportunity to address this matterPlease note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

April 12, Re: Case No [redacted] Consumer: Even [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and further insight on the decision Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

October 17, Re: Case No [redacted] Consumer [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided further information regarding his IP address October 19, 2016: SIEA, LLC appreciates the feedback SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America

Complaint: [redacted] I am rejecting this response because: I would like to know what I accepted and if it's the Minecraft game that has nothing to do with the unitI was already offered a refund by the customer service agent (the call was pulled for verification and he also stated to another agent.)which should be honoredSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ June 3, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and provided a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC