Sony Computer Entertainment America LLC

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ October 29, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX [redacted] 's PlayStation's service is completed and will be delivered tomorrow SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it sad that my wife and I were given the run around for over a month but the moment I contacted Revdex.com, everything is seamlessI would like some sort of compensation, considering the fraudulent charges and how long it took Sony to return the systemOnly after I filled a fraud report with my bank did I see any money returned

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ December 15, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX I refunded Mr [redacted] 's Extended Warranty to his PlayStation Network Account Wallet SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/16) */ The consumer called and said he would like the credit to his Visa card as he previously has been told would happen Final Business Response / [redacted] (4000, 10, 2015/12/28) */ December 15, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX I refunded Mr [redacted] 's Extended Warranty to his credit card SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (2000, 12, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad I got my money back on my cardBut I still think it's a shame that I had to wait months for this matter to be resolvedSony makes really great products but they lack In customer service,they really need to address this issue

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ January 6, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Your Vita memory card and Dual Shock is covered under a one year warranty from the date of purchaseWe do not service out of warranty memory cards or Dual Shock 4s You may reach our support at us.playstation.com to request service SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted support and they wont do it as I didn't think to keep the receipt for the memory card.I just bought a new controller but I don't want to have to rebuy the memory card Final Business Response / [redacted] (4000, 9, 2016/01/19) */ January 19, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX I would like to assist Mr [redacted] , but she has been unresponsiveI have left my phone number for her to call me SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 11, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm calling tomorrowI sent an email explaining why I haven't

April 13, Re: Case No [redacted] Consumer: Omar [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided further insight on the decision Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ June 3, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC spoke with consumer and was unable to come to a resolution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Originally Sony tells me it is impossible to change a user nameI abondon my acct which is a premium acct that costs money to replace the Playstation Plus acctsNow all the sudden they offer to change my name after I have created a new acct and financially locked myself into my new account by purchasing gameswhich they now tell me are impossi le to transfer How about Sony just credits my acct for a new Plus (just the remaining time on my old acct) acct to balance out the mess they created by insisting something that was possible, impossible Final Business Response / [redacted] (4000, 9, 2015/06/10) */ June 3, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC spoke with consumer and was unable to come to a resolution June 10, 2015: SCEA, LLC will not be able to fulfill the consumer's request SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because: The company says they are meeting me half way and I feel they are notThey are just doing a pity offer, but as a valued customer I would think they would actually go above and beyondI have been in customer service for many years and there is always that extra mile you can go for the customerI feel that I am not asking too much, I just want the extra months I was assured, but unable to process due to the code offered to meI followed the instructions and applied the code correctly, even received confirmation the code was redeemed, but it never showed on my PSI have no reason to lie, I would not go through all of this trouble for nothingA company's goal is to keep happy customers and once I feel the company actually trying, then I will be satisfiedSincerely, [redacted] ***

As I keep stating the minecraft game has nothing to do with the service ticketThat was something a rep suggested on another concernOn the service ticket the representative stated that I will get a refundThe company pulled the call and confirmed it, so not the company needs to follow thru and submit the refundComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ January 13, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX I alerted the service center to expedite his serviceWe will not waive the service fee SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/09/15) */ September 15, Re: Case NoXXXXXXXX Consumer: Eliot [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Mr [redacted] 's PlayStation is currently being serviced within our service warrantyWe appreciate his feedback regarding our service process SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/16) */ hours call todayno help at all argumentative hung up ongoing in circlessupervisor refused to transfer to mgror answer questionsrude this is an ongoing nightmare of failed lies and promnisesthat never seems to endsent in pssecond time in over a monthto get repairs and was told I would get a call from the tech dept at least to tell me if I would be getting the same psback or a new or refurbished one like I requested and was told by the mgr that I would most likly getalso he said I would get a call from a tech because I put a note advising themt o please do that in detailno call from no onesame generic email stating system is on its way with tracking nbrthen another email dayts later stating same thing except a periphreal is on its way? periphreal? what are they sending me is the mlb game I was promisedi tried to call back and find out if they already sent my mlb game that I was promised by mgr and they documented in the notes for such nightmare services both customer and repair thesimple questions all of which would not be answered reasons I called am I getting the same psa new one like I requested or refurbished different onedid u ship my mlb game if not please dohow is the system and game being shipped to me fedex? and if so does it require signature veryimportant because I wont be home to signi wanted to know what was fixed on the psboth timesi sent them inall I get is a box with no description what was fixed or even if its the same psor a new onenothingjust a trackingt number that doesnt even workplease help and please answer these questions., I do not trust ps anymore because I have only had the psfor maybe months and it started doing bad things within months that I just dealt withi send it in for repair and it comes back with more problems than it had going inand now im being advised but ps isnt sure that it maybe the same one? no one knows anything over here and its showing frustrating when someone pretends to act like they are doing some service to you other than wasting your time and frustrating you even more at their very disingenuine tone and empty canned answers repeated did I mentino the hold timesrefuse to transfer to supervisor and being hung up on timesi didnt swear nothing they just couldnt answer my questions and I kept asking in different ways to see if I could make a connection to this robot person I seem to be talking to will a human begin who is honest and forthrigh please call me ti resolve this horrid experiencepleae contact me on my numnber Final Business Response / [redacted] (4000, 21, 2015/10/08) */ October 8, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA is still working with [redacted] to resolve his issueWe are in communication to coordinate a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (3000, 25, 2015/10/12) */ please leave this case is open longer than days from now as im sure it will take longer for them to resolve my ongoing chronic issues/ some new/some old with them I would like to add to the case that matthew cunningham instructed me to send in my bluetooth headsets so the "lab" can test them as well as my pswhich I have done as soon as I received the labels I returned them via fed exthe headsets tracking number is XXXXXXXXXXXX and the stracking number is XXXXXXXXXXXX please leave case open for at least another daysi am asking for an extension very worried my headsets are going to a different location than my psistried calling [redacted] to no avail to make sure this wasn't another mistake because everything that could go wrong so far in this experience has

Complaint: [redacted] I am rejecting this response because: I was told by a Sony employee there would be a refundSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ June 29, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and explained why an exception could not be made SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still cannot access any of the $1000+ worth of games that I lost when they shut down my PlayStation Network account, and Sony will not give me a reasonI did not break any of their rules or terms of servicesThey will not tell me anything clearly, or explained what happenedThey took away years worth of digital content for no reason, and refuse to tell me why Final Business Response / [redacted] (4000, 9, 2015/07/10) */ June 29, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and explained why an exception could not be made July 10, 2015: SCEA, LLC stands behind the original statement SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because: Now, Sony PlayStation won't request my refundI am now complaining to congress and all government agencies cause being a loyal customer since PS came outThis is my first time in years I am requesting a refund on a pre-order gameThat is right a pre-order for something that yet to be released and I have not download or pre-download the content On playstation [redacted] website they do honor refundsI find Sony PlayStation to be a scam and a ripoff Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ August 4, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Per the terms of service, the service center reserves the right to repair the consumer's PlayStation or ship a recertified replacement SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ January 22, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and we are working on a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

March 13, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request since the content was consumed March 15, 2017: SIEA stands behind the original statement SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

March 8, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

May 15, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] Unfortunately, when infestation is identified, the system is automatically returned without service to prevent service facility contamination We cannot send him a system replacement Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Ashley [redacted]

December 12, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

April 12, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request April 14, 2017: SIEA stands behind the original statement SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here