Sony Computer Entertainment America LLC

Complaint: [redacted] I am rejecting this response because you can't just put something in all caps and make it legalSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] was very helpful and I appreciate his time and effort in this matter.Sincerely, [redacted]

April 17, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

April 12, Re: Case No [redacted] Consumer: Dani [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and are working on a resolution April 17, 2018: Stands behind the original statement Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ September 29, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and provided a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sony was able to deactivate the incorrect PSdevice from my accountThis then allowed me access to reactivate the PSthat I own

June 15, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I left a message for [redacted] ; I shipped him a replacement recertified Dual Shock We cannot ship him a new peripheral Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ June 2, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Our peripheral service requires a valid proof of purchase and the consumer to ship the complete product to our service centerWe do not replace peripheral components separately SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) here is the proof of purchase [redacted] but I can't believe any company would expect a customer to spend more money shiiping a product back to them at there own cost then the product is worth please escalate this problem to your supervisor if this can't be resolve then I will no longer be supporting sony productsI own a pspsand psand over gamesbut if this is the kind of support sony will offer when a customer has a problem then I wont be spending no more of my money or time on them Final Business Response / [redacted] (4000, 9, 2015/06/11) */ June 11, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA appreciates the consumer for confirming his peripheral is covered under warrantyWe maintain the consumer will be responsible for shipping the peripheral to our service center as our service policy dictates SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 11, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) well if its going to cost me more the ship the product in then the product even cost whats the point of even having a warrantyclearly sony don't know what good customer service iswhen a had a similar issue with a Nintendo product and called themall they asked for was the seriral number and said its not worth our time or effort for u to ship the old one back to us we will send you a brand new one at no cost to you and the very next day the shipped out a brandnew part no questions asked and no arugment from them and there c/s agent didn't hang up on me like sonys didguess I know what I will be doingtime to ditch my sony junk I will deal with Nintendo and mircosoft from now on thanks for nothing sony

April 13, Re: Case No [redacted] Consumer: Lacey [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and gave further insight on the decision making Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: [redacted] I am rejecting this response because:Sincerely,Melinda [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ August 4, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA will service his PlayStation under the service warranty and ensure his PlayStation is functioning properly SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC

December 1, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX As Mr [redacted] 's PlayStation is well out of warranty, a fee for service is dueThe fee for service includes a box to retrieve his PlayStation, all shipping and certified PlayStation parts installed by qualified trained technicians He can set up service on https://scea.secure.force.com/service SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I am responsible for any damages pertaining to anything I've done to the video game systemHowever, I didn't experience the issue with my product until the most recent firmware updateI'm able to do everything else as far as play DVDs and CDs (which uses the same drive) except play Blu-rays (the main source of content) Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2015/12/28) */ December 28, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX PlayStation maintains our original decisionAn out of warranty fee is due as his PlayStation's warranty has expiredHis issue with his blue ray drive functionality is merely coincidental SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 11, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this for the simple fact that the drive can play every other format except for blue raysThe video game system is not experiencing any other hardware problems and I only started having problems when I downloaded the last firmware updateSo please explain to me why I should pay for service that technically is not broken?

October 19, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] Brandon and I have yet to make contact after trading voicemails Per SIEA terms of service and warranty, a proof of purchase is required for all peripheral service Peripherals are eligible for service for one year after purchase; SIEA does not service a peripheral after year from the purchase date Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] SIEA Consumer ServicesSony Interactive Entertainment America, LLC

February 13, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution March 6, 2017: The PSN Account was refunded on 2/13/ March 8, 2017: SIEA stands behind the original statements SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: [redacted] I am rejecting this response because: I have checked my email, voicemail messages, and phone logs, and I have not received any communication from SNEA I would like them to actually respond.Sincerely, [redacted]

April 13, Re: Case No [redacted] Consumer: Lacey [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and gave further insight on the decision making April 19, 2018: SIEA stands behind the original statement Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

February 23, Re: Case No [redacted] Consumer: Carl [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

July 17, 2017 Re: Case No. [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference RevDex.com case# [redacted] . SIEA appreciates the... consumer’s feedback. SIEA appreciates the opportunity to address this matter. Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. Consumer Services Sony Interactive Entertainment of America, LLC

October 4, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and is working on a resolution SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

October 7, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] Evidence of biologic infestations are immediately identified and returned without service to prevent contamination of our service facility Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service Infested PlayStations are disqualified from future service October 10, 2016: SIEA, LLC stands behind the original statement SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America