Sony Computer Entertainment America LLC

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ December 28, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX PlayStation delivered a box to his address on He has declined to send in his PlayStation to be serviced under warrantyAll PlayStations are serviced using genuine certified PlayStation parts installed by qualified trained technicians The service process takes approximately business days His request for a new PlayStation is denied SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not refuse to send the Playstation back to them I had sent it to them and they had sent it back with the same issue thus not resolving the issueWhen they were asked to send another one they sent it to Palmetto Florida which sounds nothing like La Center WAWhen they finally did get a box out to me it had the wrong case number to it stating a different problemI stopped waiting and bought a new PSwith a warranty from the store knowing that SCEA would do nothing to helpIf they will not send a new one then they should at the very least re-reimburse me for the Playstation Network time lost due to their product not working correctlyThis time totaled more than days Final Business Response / [redacted] (4000, 12, 2016/01/05) */ January 5, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Although we appreciate Mr***'s feedback, we will not reimburse him for his PlayStation Network service SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 14, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response due to me not getting to use my online services while the faulty product was supposed to be fixed which it was notThank you playstation you have not honor nor integrity

May 31, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and explained that he was reviewing a link for a foreign region In the store’s details for the game it states in All Caps that CANCELLATIONS AND REFUNDS ARE NOT AVAILABLE June 1, 2017: SIEA stands behind the original statement SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

June 22, [redacted] Re: Case No[redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 7, 2015/10/07) */ October 7, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA will ship him a replacement disc SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because: For a "severe violation" I still have no actual reason nor can I think of anything I did that would be considered oneI feel I am owed an actual explanation not continued evasiveness.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sony is not making a good faith effort to acknowledge the issue I encountered using their shopThey don't indicate add-ons that are limited to just the purchasing accountSince I had purchased the base game (Garden Warfare 2) and it had successfully been available under my kid's sub account, I had an expectation that an upgrade pack for the same game would also appear under my kid's accountSince Sony did not indicate anywhere in the store page for the upgrade that it would be limited to only my account, I feel they should refund the purchaseI have even already RE-PURCHASED the aunder my kid's account so that he can play with his friendsSo I have paid for the aTWICE when my intention was to simply buy it for my kid to useI am unlikely to accept their response UNTIL the response comes from an actual sentient human being who displays a clear understanding of my complaintThis is so stupid on their part, since I will be afraid of purchasing any other apacks for my kid out of the fear that I will just be ripped off all over againYou would think they would want me to trust them again as a vendor, but all I get back from them is these robotic, canned responsesAs a consequence, they are going to lose hundreds of dollars in sales over the next years of my kid's childhood because I have no way of knowing if something I purchase from them will be delivered as expectedIf you steal from me and don't make amends, then I won't be able to trust them as a vendor or recommend their suspicious services to others Sincerely, [redacted] ***

April 30, Re: Case No [redacted] Consumer: Theodore [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: [redacted] I am rejecting this response because: It's not really an answer and I expect them to resolve this issueIf they don't resolve this problem , I'll sue them and submit a complaint against their businessSincerely,Lacey [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSony contacted me personally regarding the issue at handThey offered to refund my monthly service for the issues I had (amount totalling $34.99.) I have accepted the offer and am now considering this matter closed.Sincerely, [redacted]

June 8, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I spoke to [redacted] and explained our service policy and declined her request for a service refund I offered her an accommodation voucher She has yet to accept my offer Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

January 1, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided further insight on the content January 11, 2018: SIEA stands behind the original statement Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for investigating and working to resolve my issue, deactivating consoles on my accountHowever, I am frustrated that my account is suspended for seven days due to accusations of sharingWhat has been called sharing I have complained about as unauthorized access; I have not willingly shared my account with anyone.As stated in my original note, a party unknown to me accessed my PSN account, deactivated my PS4, activated their own console as primary and, it appears, downloaded and used my software licences without my consentI assume this is what is viewed as 'sharing'It is illogical that I reach out to Customer Service to have a console deactivated if I was sharing my account; I would have simply deactivated the PSon the 'shared' accountSince I do not know who improperly accessed my account, I had no option other than to reach out to Customer Support for assistance.I am being punished for someone else illegally accessing my PSN accountSince Sony has evidence of sharing, or as I have stated, illegally accessing my account, I would greatly appreciate that information to help determine who has accessed my account with the aim to prevent it from happening againWhat worries me greatly is that by the time the suspension has ended, whoever accessed my account would do so againFor all my frustration, I do thank you for deactivating the console on my account Sincerely, [redacted]

November 7, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request They will have to wait for the time period to be up SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Tell us why here September 27, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and provided a resolution September 29, 2016: SNEA, LLC emailed the consumer at [redacted] on September 27, @ 12:PM (Pacific) and again today @ 12:PM (Pacific) All the details are in the email for the consumer how we provided a resolution October 13, : SNEA has helped the consumer They simply need to check their PlayStation® Network Account SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ August 26, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Although SCEA appreciates Mr [redacted] 's service policy feedback, the PlayStation model CECHAis no longer serviced by SCEAWe do offer a replacement purchase option for a service feeWe do not require the consumer to ship his CECHA SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/04) */ The company's response does not resolve my issueTheir response does not touch on my concerns at all or resolve the situationAnything less than a free repair of my PSslim and delivery of a second PSslim by SCEA to replace my backwards compatible, first-run console with a working replacement free of charge, as was promised by a Tier and CS Supervisor, would be unacceptable in my estimationI am willing to forego the free PSgames that were promised to me as a middle ground SCEA should have an obligation to make good on terms that their representatives/contractors agreed on with me, the consumer, so as to satisfy the conditions agreed upon during my interaction with their Consumer Support department Final Business Response / [redacted] (4000, 17, 2015/10/22) */ October 21, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC stands behind the original statement SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

February 22, Re: Case No[redacted] Consumer: Ken [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After some "phone tag", I finally spoke with [redacted] at Sony PlayStation yesterday He told me that the refund was sent back to my bank account electronically the day before (Monday, 10/3/16) I logged into my bank account that same evening but did not see that refund However, I logged in to my bank account today and the refund has finally hit my account While we talked, [redacted] also told me how to turn off the auto-renew feature to avoid any future charges on my account Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ January 25, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and are working on a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) No solution reachedI still can't use my Playstation 4, I haven't received a password [redacted] email, and they have done nothing to rectify this situationI am appalled that a giant corporation like Sony thinks it's okay to treat their customers this way Final Business Response / [redacted] (4000, 20, 2016/03/18) */ January 25, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and are working on a solution March 4, 2016: SCEA, LLC provided the consumer a temporary password to allow them access back into the account March 9, 2016: SCEA, LLC is working with the consumer on a solution March 18, 2016: SCEA, LLC has reset the consumer's password and emailed to him SCEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 22, 2016/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was unable to use my PSfor approximately monthsIt has been fixed, but Sony has not refunded me for the time lost that I was unable to use the console for online AND offline services

November 10, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request It is not possible to transfer content from one account to another November 14, 2016: SIEA, LLC will not be able to fulfill the consumer’s request SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ February 29, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX I spoke to the consumer; our terms of service are Your serviced Product will have a 90-day limited warrantyPlease note that the original limited warranty that accompanied your brand-new Product covered a period of year from the date of purchaseThe warranty coverage on your exchange Product will be the greater of (a) your new 90-day limited warranty or (b) the remainder of your original 1-year limited warranty Here are our complete terms of servicehttps://scea.secure.force.com/service/ServiceSystem We last serviced his PlayStation on 04/27/ Our service fee includes FedEx shipment to recover the PlayStation and certified PlayStation parts installed and tested by qualified PlayStation technicians SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) For all of the issues I have had with this specific PlayStation 4, Sony should be ashamed that they have no solution for their faulty systemRegardless of warranty, why produce products that will just break within a year no matter what? If the same exact issue happened times within years you'd think Sony would apologize for the issue- minimum! I was told the first time this issue happened, by Mathew, that it was a software issueNot even my fault nor my hardware; it was sony's fault which they fixed it by sending a REFURBISHED systemProbably one with the same issueSo when I received the next system of course it happens againMathew couldn't tell me it was a software issue the other times but has failed to satisfy a loyal customer of yearsSony is fine with losing customers and refuses to do anything about their problemAsking for money for repairs when this is their fault is robbery Final Business Response / [redacted] (4000, 9, 2016/03/07) */ March 7, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Although we appreciate Mr***'s feedback about our service warranty, we maintain our decisionHis PlayStation is now out of warranty and will require a fee for service SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Final Consumer Response / [redacted] (4200, 11, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sony will tip toe around every issue to make sure that the consumer pays for an issue that is there fault [redacted] refused multiple times to do anything to help the situation and would not let me speak to any one elseSony doesn't care about losing customers and satisfaction is not their priority in this case