Sony Computer Entertainment America LLC

November 23,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the
consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

March 21,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and are working on a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: Did you even read my complaint? nothing was even addressedWhat about a swap for the digital versions of the game? I give you my discs and you give me the digital versionWhat about if I send my system to be fixed, is there a way to get a warranty for longer than monthsTypical that the response was short, unhelpful, and seems that they didn't read more than the first sentence of my complaintI will just have to post my complaint and Sony's response all over social mediaIf you were foolish enough to leave my complaint unread, thats your problemI will be following through with my next step thenEnjoy my next complaint to consumer protection and all the social media drama to followSincerely,*** ***

Complaint: ***I am rejecting this response because: This response basically puts me in a worse situation than what I was prior to contacting the Revdex.comI have tried contacting Sony support again since receiving this response, and have not been able to get any additional information regarding this supposed account sharing I can only presume this is related to the fact that my account was stolen, which is the original problem that I had contacted Sony in the first place in January of this year Sony acknowledged that I lost control of my account and returned it to me Each time I found something wrong with my account since then, the first thing I have done is to again contact Sony to seek support This most recent contact, was again, me trying to reach out to Sony to get my account back under control You could view this as me trying to get Sony to stop my account from being shared, as I did not, nor never wanted it to be done in the first place
I am also unclear, as the response indicates that my "account has been disabled" This is unclear to me, as if I take it at what it says, then I would no longer have access to my account period This is not what I was requesting I just wanted the PStied to my account removed, as this was not my PS4, and had been attached to the account when my account was stolen Again, here I was contacting Sony to prevent my account from being used in a way I did not authorize We're on the same side here, and I'm being punished for trying to undo the problems associated with my account being stolen
I would like the suspension placed on my account removed, as I find it to be unjust The accusations laid against me are false, at least as far as I understand them If Sony has some information linking me to account sharing that is not related to my account being stolen, and attached to another PS4, I would like to receive a call from someone that can explain this to me, because as it stands, I have no idea what I personally did that could be seen as account sharing I have literally never shared my account information with anyone, not even my wife
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I do not think you read all of my complaint or my responses all the way throwI think you skimmed threw them
Like I explained in the "Complaint Detail/Problem" section(I'd copied and paste it)
" I sent a PM to ASK PlayStation on twitterThey directed me back to PlayStation support web pageIt did not helpI sent an email threw Sony websiteShaw (C994) responded back and sent me a link to PlayStation support page, REFUSE to do anything else."
In other wordsPlayStation could not helpWhen I explained the problem to Sony, they could not help either
That is why I end up filing an complaint with the Revdex.comPlayStation or Sony could not or will not help
Then you want me to contact Sony again! Sony wants me to contact PlayStation
Even tho Sony owns PlayStation
Link to Sony list of companies outside of ***
***
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/03/01) */
March 1,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# ***
Mr*** has not returned
my many phone calls to discuss and resolve his issueI left a final message to call me directly to assist
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/09/01) */
September 1,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
We will ship Ms
*** a replacement copy of NBA2kThis is recorded on XXXXXXXXOnce the disc is shipped (typically five to seven business days), we will email the consumer a tracking number
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been calling Sony since May, it is now Sept and they keep giving me different responsesThat game, NBA 2Kwas supposably coming to me when they sent my system back, it didn'tThey said it was being packaged and labeled seperatly, it never cameThen they said it was coming to me directly to me from another companyFew weeks later, they claimed they had no record of the gameA few weeks after that, they said the game would come to them from a separate conpany and they would then send it to meNot one of the employees nor supervisors seem to be on the same page with eachotherI want my game or the $dollars that I paid for the game so I can replace it myself
Final Business Response /* (4000, 9, 2015/09/21) */
September 21,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Ms***'s replacement disc is in transit to her, to be delivered on Sept24th
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/07/06) */
July 7,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided all the information regarding her request
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the actions taken by Sony!! This is the email Mr*** sent me on July 6, 2015:
Hello ***,
I am writing you in response to your Revdex.com letter
I did further reseach the PlayStaion(R) Network account purchasesI found that all the purchases were made from your original PlayStation(R) console, and from your householdSo we cannot say who made the purchases, but it was someone in your householdSCEA, LLC cannot send a "Letter of Error" if we did make an error
I also spoke to *** and she mentioned that in your letter you stated that the bank was charging you $in overdraft fees, and your Revdex.com letter shows $
At this point you may need to ask your bank to speak to a supervisor to have them lift the over draft feesAt this time SCEA, LLC will not be able to do anything further
Thank you,
*** R
SCEA, LLC
Mr*** did not leave his contact information where I could contact him concerning this issueAs I've stated before I had spoke with *** concerning this issue she gave me the run-arounds stating corporate didn't even have a template for the letter I was asking for a (letter of error) and now Mr*** is making another excuse to not write this letterI only had $in my account when I authorized the $on June 19, to be taken out which left me a balance of $7.09!! I have other businesses that automatic takeout of my account each month, so the $left was gonna cover $that would be taken out on June 22, 2015!! But because $and another $was taken out of my account on June 20, caused the overdraft then on June 22, the other company had taken out $causing a double overdraft!! I didn't realize this until after all this had already transpiredWhen I checked my account that morning June 22, and saw the overdraft fees in the amount of $this is when I contacted SonyMore fees accumulated because the bank had to cover for the amount of $taken out, in which now my account is -$128.89!! My account has been negative for over days and counting!! I DID NOT authorize the purchases of $or $on June 20, I have asked for a (letter of error) from Sony and they continue to make excusesAgain I'm a single mother of three and work a part-timeI have a very strict budget and I knew how much I had in my account to spend, so I did not order anything on June 20, 2015!! This is a simple request that I am asking of Sony and I would truly appreciate if Sony would honor my wishes and clear my account from these negative charges!!
Final Business Response /* (4000, 9, 2015/07/13) */
July 7,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and provided all the information regarding her request
July 13, 2015: SCEA, LLC stands behind the original statement
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (2000, 11, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will take full responsibility for all prior actions and I apologize for any inconvinenceI hope that Sony will accept my apology and thank you for your time!!

March 29,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and provided a resolution
March 29, @ 2:pm (Pacific): SIEA stands behind the original statement
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/11/25) */
November 25,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC had advised the
consumer he needed a valid proof of purchase to help him further
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have already received the help from the Playstation Network regarding my account.Sincerely, *** *** ***

January 19,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

Initial Business Response /* (1000, 5, 2015/09/18) */
September 18,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC will not be
able to fulfill their request
SCEA, LLC appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment of America
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response because they have provided no explanation as to why they will do nothingIt is essentially a brush off and shows that they don't care about any customer complaintsThey need to provide a satisfactory explanation for their refusal and preferably a credit to allow the game to be purchased at a discount as it should have been in the first place
If they choose to not try and resolve this they should know it will result in the loss of a 20+ year loyal customerI hope that they choose to do the right thing
Final Business Response /* (4000, 10, 2015/09/25) */
September 18,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC will not be able to fulfill their request
September 25, 2015: SCEA, LLC stands behind the original statement
SCEA, LLC appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment of America

Complaint:***I am rejecting this response because:
No resolution was providedThis is a lieSony is refusing to honor their voucherThis is a clear case of advertising and has been reported to the FTCThe sealed game does not state that the "voucher" expires until the sealed game is openedThis is advertising!Sincerely,Carl***

August , Re: Case No*** Consumer: *** *** Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# *** SIEA contacted the
consumer and are working on a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/11/30) */
November 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

March 22,
Re: Case No***
Consumer: Christy ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and provided a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint ***I am rejecting this response because:
the policy to which they have set in place does not help me with my problemSincerely,Carlos ***

Complaint: ***I am rejecting this response because: I do not agree with itI also made it clear to the person I spoke to regarding the complaintI am not satisfied with the decisionI also told the person on the phone that the reasoning given for rejecting the warrantied console was not valid, because this "infestation" was not there when I opened it Sincerely,*** ***

June 14,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
*** accepted my accommodation offer on 6/8. SIEA again declines her request for a service refund
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC